Crosspoint Financial Inc

Response to Case# ***In reference to Mr***'s complaint regarding our direct mail advertising campaign Isubmit the following:After Mr***'s request to be removed from our mailing list his name was removed fromthe master databaseShortly after, I hired a new marketing assistant who inadvertentlyaccessed a previously used database which contained Mr***'s information.As of today, this record has been removed from all of Crosspoint Financial's databasesand this should not be an issue in the future.Sincerely,*** ***

I am unable to find any record that Mr*** has called to be removed from the list, but I will remove his name from our list immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have updated our databases and removed all consumers who have requested not to receive any further advertisements.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Nature of Complaint: Advertising issues - A bait & switch advertisementProblem: they been sending us junk mail with our personal and financial information on it. we have asked them to stop and they did not.Desired Settlement: Stop Contacting MeDesired Outcome: stop sending any spam ads in mail, email, text, or any other forms!
Regards,
[redacted]