Crosspoint Human Services

Revdex.com:This is to inform you that my complaint #ID has now been resolved to my satisfaction See below.This message originally read on 8/13/[redacted] ***

7/6/2015 *** *** called and asked a bunch of questions regarding her septic systemShe told me it was making noises out side by the tank, she said that she had not heard these noises beforeI told her that maybe it was a problem with the diffusor at the bottom of the
tank, but that it is not something we could diagnose over the phone She said that they had it pumped last yearI told her that if they had it pumped last year that it probably doesn't need to be pumped again this soonI told her I would send the owner out to do an evaluation and that the charge would be $She agreed to the charge and made an appointmentfor Monday the 13thbetween 8-10. At 9:30 on Monday the 13th I called to confirm the appointment and *** said yes we were still onAt 9:58 Mr*** called and was very Irate that *** wasn't there yet, I told him that *** was on his way and about 10min out he said if he is not there by 10:15 that they were going to cancelWhen *** arrived, Mr*** asked " where is the pump truck" , *** told him we were just there to do an evaluation of the system like his wife orderedMr*** said that they were told it was dollars to look at it and if it needed to be pumped that that would be applied to the pump.( I never once mentioned dollars or applying anything towards the pumpI told her that I was going to send the owner because I felt he was more experience than our new driver and he would come out and check the systemThats all she wanted done.) Mr*** was very rude and told *** that he just wasted his time coming out and that he could just leaveSo *** Left. We sent them a bill for service callI don't know whatMrs*** told Mr*** but obviously she didn't tell him what was discussed on the phone, when she sceduled the appointmentNow he is making up all kinds of different prices and claiming we told him things that we didn'tWe have standard prices for our services and they do not even match the amounts he is claiming we told him. Mrs*** call us, telling us that she had a problem with her tankThere is nothing dishonest about sending a bill for services rendered. They called, we respondedI don't know of any companies still in business that will send a serviceman out to diagnose a problem for free

I am rejecting this response because: Their response is totally incorrect. She is making things up. She never mentioned a diffuser problem. She said she thought it was a leech line problem. She told my wife that the fee was $to diagnose the problem and that it would be applied to any clean out cost. When he arrived late he said "NO" "The Clean out charge would be in addition to the $150." I told him that that was NOT what was quoted to us and that he was using a "bait and switch" tactic. He then became angry and said "*** ***" and left. The $was never mentioned until we got a bill for it. Later, I found on *** that they have tried this "bait and switch" charging with other customers.I called another company to explain what was happening with the septic tank and was told that I didn't need ANY service because what I reviewed with them was operating for our multi-flow system.The way to settle this is for them to send me a note or email rescinding the charge

Revdex.com:This is to inform you that my complaint #ID 10717922 has now been resolved to my satisfaction.  See below.This message originally read on 8/13/2015[redacted]

I am rejecting this response because:   There was no service provided.  I rejected the service when A-1 Septic quoted one price over the phone and then tried to add on additional costs when they arrived.  There are several other complaints from Oakdale customers on [redacted] regarding the same "bait and switch" tactic.  Revdex.com should followup with the District Attorney's office Consumer Affairs Division to see if there are several more other customers in Modesto and Oakdale, in addition to the Yelp.com reviewers, who have had similar problems with A-1 Septic.  We could put an ad in the [redacted] and Oakdale Leader asking others to come forward.  What is the Revdex.com's next step.

I stand by my first response. You just can't make some people happy. As for the foul language, that never happened. Sometimes people hear what they want to hear and that is what they believe. I am sorry for that but I can't change it.