Mrs [redacted] brought her vehicle in as stated with a problem of no acceleration, we checked the vehicle and found that both catalytic converters had completely come apart on the inside which can definitely causer the issue the customer was experiencingAt that time no other codes were present showing any other issues with the vehicle, we informed Mrs [redacted] of what we had found and she told us to go ahead with the repairsAfter the converters were replaced we drove the vehicle and it ran and drove perfectlyMrs [redacted] called a few days later stating that the vehicle was doing the same thing so we dispatched a wrecker to have it brought in so that we could check it furtherAfter checking the vehicle it was determined that something had caused the new converters to burn up as well, with there being no codes in the computer showing any issues we are having to dig deeper to diagnose what is causing this to happen, I have been in the business for over years and never have I seen this happen beforeMrs***s son came up and we showed him the old converters and how they had come apart on the inside, my service advisor mis-spoke when saying they had holes in them but actually them having come apart on the inside is far worse than having a hole in them, it was a honest mistake but in no way trying to mis-lead Mrs***sAs I told Mrs***s on the phone after apologizing for her inconvenience, we always have and will continue to do what is right for all parties involved, however the comment of being taken advantage of because of her age and being a woman I take offense toI am first and foremost a Christian and I try diligently to run this business so that it will be pleasing to the Lord as I answer to a higher calling and would never allow anybody to take advantage of anyoneI am always available to discuss any issues further
Mrs [redacted] brought her vehicle in as stated with a problem of no acceleration, we checked the vehicle and found that both catalytic converters had completely come apart on the inside which can definitely causer the issue the customer was experiencingAt that time no other codes were present showing any other issues with the vehicle, we informed Mrs [redacted] of what we had found and she told us to go ahead with the repairsAfter the converters were replaced we drove the vehicle and it ran and drove perfectlyMrs [redacted] called a few days later stating that the vehicle was doing the same thing so we dispatched a wrecker to have it brought in so that we could check it furtherAfter checking the vehicle it was determined that something had caused the new converters to burn up as well, with there being no codes in the computer showing any issues we are having to dig deeper to diagnose what is causing this to happen, I have been in the business for over years and never have I seen this happen beforeMrs***s son came up and we showed him the old converters and how they had come apart on the inside, my service advisor mis-spoke when saying they had holes in them but actually them having come apart on the inside is far worse than having a hole in them, it was a honest mistake but in no way trying to mis-lead Mrs***sAs I told Mrs***s on the phone after apologizing for her inconvenience, we always have and will continue to do what is right for all parties involved, however the comment of being taken advantage of because of her age and being a woman I take offense toI am first and foremost a Christian and I try diligently to run this business so that it will be pleasing to the Lord as I answer to a higher calling and would never allow anybody to take advantage of anyoneI am always available to discuss any issues further