Initial Business Response /* (1000, 5, 2015/04/20) */
We regret that we've had so much trouble with Ms. [redacted]' driveway. We originally gave Ms. [redacted] an estimate to remove her existing driveway and front sidewalk and replace with new concrete on August 15, 2013. She accepted the estimate and...
was put on our job list. At that time we had a long list of customers ahead of her on the job list. We contacted her in the beginning of October and asked if she would mind if we waited to pour the concrete until spring 2014 and put her on the spring 2014 job list. We stated that our concrete supplier does not recommend pouring concrete after October 1st each year due to harsh weather. Ms. [redacted] stated that she did not want to wait until the spring because she wanted a new driveway before winter. We poured her driveway and front sidewalk October 23, 2013.
Yes, a section of the original driveway poured October 23, 2013 did start to crumble. This does occasionally happen due to harsh weather, salt damage, and unknown causes. We have a great working relationship with our concrete supplier and we had a representative come out and look at Ms. [redacted]' driveway. Both the supplier and I have seen this damage at times for unknown exact causes. It was undetermined what had caused the damage so we decided we could all help chip in for the repair. We asked the concrete supplier to give us a discount on the concrete, Ms. [redacted] to help with concrete costs with $1000.00, and we supplied free labor for the replacement. She did agree to this decision without coercion.
We did look back at our records regarding the repour of this driveway section. Yes, it did start to rain and we immediately stopped the pour and finished the remaining job the next day. I do not recall ever damaging the siding on the garage nor tearing up the yard excessively. Neither of these complaints were ever brought to my attention at any point. Once again we regret the situation at hand. It is not our policy to refund money, however we would replace the concrete section that was poured in the rain free of charge. We don't want to leave Ms. [redacted] with a bad experience and would like to leave her with a quality product.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate your willingness to make this right. You are correct that I requested in AUGUST (2013) that the drive be poured before winter. This was agreed upon when I accepted your estimate. At no time did you suggest we wait until Spring to pour the initial driveway. In fact, I questioned several times how late the initial drive was being poured and was assured by you and your crew that it would be fine. If you don't pour driveways after October 1st, why did it take until October 23rd to get to mine? I have the invoice and statement from the professional who had to repair my landscape after the second pour. When your crew came to get the forms from my drive I did communicate my concerns about the damage to my garage and landscape. They told me they would discuss it with you. I didn't hear anything regarding either. You have mentioned that you wished I would have contacted you prior to reporting this to the Revdex.com. I have made several attempts. It took many attempts to get a response the first time this happened. I would like to be assured that the replacement of the damaged section will be completed in a timely manner. I accept your offer to replace the damaged portion of the driveway, at no charge, provided my yard and landscaping has no further damage and if an acceptable time frame for completion is given.
Final Consumer Response /* (3000, 15, 2015/10/06) */
Crossroad concrete has not shown up to fix my driveway. I have tried to call,left a message but still haven't heard from them. Can I reopen my case.
Final Business Response /* (4000, 17, 2015/10/14) */
We have not received any phone messages from Ms. [redacted]. We do apologize for the miscommunication. We thought we get a final word back regarding if Ms. [redacted] had accepted our offer for replacement at no cost. We do reget to say that due to cold weather conditions we recommend waiting until Spring 2016 to do the work.
Initial Business Response /* (1000, 7, 2015/05/05) */
We originally poured a driveway for Ms. [redacted] in October 2010. There is a risk of cracking in concrete. We did have contact with Ms. [redacted] and even tried to prevent further cracking. We did agree to replace the defective concrete. We did not...
coerce Ms. [redacted] into signing/accepting an estimate for having the side porch steps redone. Ms. [redacted] is currently on our job list. We agree to replace the defective section of driveway even if she does not wish to have the side porch steps done.::
Initial Consumer Rebuttal /* (2000, 9, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has contacted me directly and has agreed to replace the defective area by the end of the summer. Provided that the company follows through on its commitment this time, I will be satisfied with the response.
Initial Business Response /* (1000, 5, 2015/04/20) */
We regret that we've had so much trouble with Ms. [redacted]' driveway. We originally gave Ms. [redacted] an estimate to remove her existing driveway and front sidewalk and replace with new concrete on August 15, 2013. She accepted the estimate and...
was put on our job list. At that time we had a long list of customers ahead of her on the job list. We contacted her in the beginning of October and asked if she would mind if we waited to pour the concrete until spring 2014 and put her on the spring 2014 job list. We stated that our concrete supplier does not recommend pouring concrete after October 1st each year due to harsh weather. Ms. [redacted] stated that she did not want to wait until the spring because she wanted a new driveway before winter. We poured her driveway and front sidewalk October 23, 2013.
Yes, a section of the original driveway poured October 23, 2013 did start to crumble. This does occasionally happen due to harsh weather, salt damage, and unknown causes. We have a great working relationship with our concrete supplier and we had a representative come out and look at Ms. [redacted]' driveway. Both the supplier and I have seen this damage at times for unknown exact causes. It was undetermined what had caused the damage so we decided we could all help chip in for the repair. We asked the concrete supplier to give us a discount on the concrete, Ms. [redacted] to help with concrete costs with $1000.00, and we supplied free labor for the replacement. She did agree to this decision without coercion.
We did look back at our records regarding the repour of this driveway section. Yes, it did start to rain and we immediately stopped the pour and finished the remaining job the next day. I do not recall ever damaging the siding on the garage nor tearing up the yard excessively. Neither of these complaints were ever brought to my attention at any point. Once again we regret the situation at hand. It is not our policy to refund money, however we would replace the concrete section that was poured in the rain free of charge. We don't want to leave Ms. [redacted] with a bad experience and would like to leave her with a quality product.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate your willingness to make this right. You are correct that I requested in AUGUST (2013) that the drive be poured before winter. This was agreed upon when I accepted your estimate. At no time did you suggest we wait until Spring to pour the initial driveway. In fact, I questioned several times how late the initial drive was being poured and was assured by you and your crew that it would be fine. If you don't pour driveways after October 1st, why did it take until October 23rd to get to mine? I have the invoice and statement from the professional who had to repair my landscape after the second pour. When your crew came to get the forms from my drive I did communicate my concerns about the damage to my garage and landscape. They told me they would discuss it with you. I didn't hear anything regarding either. You have mentioned that you wished I would have contacted you prior to reporting this to the Revdex.com. I have made several attempts. It took many attempts to get a response the first time this happened. I would like to be assured that the replacement of the damaged section will be completed in a timely manner. I accept your offer to replace the damaged portion of the driveway, at no charge, provided my yard and landscaping has no further damage and if an acceptable time frame for completion is given.
Final Consumer Response /* (3000, 15, 2015/10/06) */
Crossroad concrete has not shown up to fix my driveway. I have tried to call,left a message but still haven't heard from them. Can I reopen my case.
Final Business Response /* (4000, 17, 2015/10/14) */
We have not received any phone messages from Ms. [redacted]. We do apologize for the miscommunication. We thought we get a final word back regarding if Ms. [redacted] had accepted our offer for replacement at no cost. We do reget to say that due to cold weather conditions we recommend waiting until Spring 2016 to do the work.
Initial Business Response /* (1000, 7, 2015/05/05) */
We originally poured a driveway for Ms. [redacted] in October 2010. There is a risk of cracking in concrete. We did have contact with Ms. [redacted] and even tried to prevent further cracking. We did agree to replace the defective concrete. We did not...
coerce Ms. [redacted] into signing/accepting an estimate for having the side porch steps redone. Ms. [redacted] is currently on our job list. We agree to replace the defective section of driveway even if she does not wish to have the side porch steps done.::
Initial Consumer Rebuttal /* (2000, 9, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has contacted me directly and has agreed to replace the defective area by the end of the summer. Provided that the company follows through on its commitment this time, I will be satisfied with the response.