Crossroads Hyundai

Mr [redacted] ,I apologize for the lack of communication from our Warranty and GAP providersIam not sure how the issue got as far as it did, however I have done a lot ofdigging and am happy to let you know that this issue is resolvedThe refundcheck for both your GAP and Warranty purchases have been cut and signedTheywill be sent out to your lien holder no later than 5/18/Once your lienholder has these checks they will be applied to your loan amount, reducing yourprinciple balanceI apologize for the time it took, it seems that the refundwas lost by our providers' processors and new checks had to be issuedPleasefeel free to contact me with any further questions.Thank you, [redacted]

Hello ***, I apologize for your frustrating experience. I am unaware of the last contact attempt made with Nicholas W***, however he is no longer with the dealership. It is possible however that no one has received your emails. Please call me directly at... [redacted] and I can answer any questions you may have. In addition I did check into the refund status. All the paperwork was turned into our office. Our office sends the cancellation requests to the warranty company (we do not issue cancellations directly, they must be processed by the warranty company). The refunds do take time to process. The refund will be sent to the lien holder if there is still a lien on the vehicle (as this is a requirement from the lien holder), if there is no longer a lien on the vehicle the warranty company would need proof of this in order for the refund to be sent directly you. If you traded in the vehicle elsewhere, then you would have received some paperwork on the new purchase showing the vehicle was traded and that the lien would be satisfied as a result of the purchase. It can take the warranty company anywhere from 1-2 months to issue refunds, unfortunately this is out of our control as we are not able to issue the refund until the warranty company has terminated the contract. I hope this clears up any confusion on the refund process. In the future, if you trade you vehicle in directly to us the warranty refund can be applied to your new purchase as a down payment and you would not have had the delay you are experiencing. I hope you enjoy your new vehicle, please let us know if there is anything we can do for you in the future!Thank you, Allen S [redacted]

Revdex.com: The refund has been applied to my account in full Although the company blamed the the third party provider when in fact it was the dealership that handles all funds for the warranty, the checks that the provider supposedly lost were drawn on a crossroads check, It was the dealership that would not call me back, the finance manager lied to me during the transaction, I was treated horribly by [redacted] ***, I lost all the interest that accumulated on the balance they owed me, it took months to get a response from the company after I was told they could not help me, my matter with them is resolved and I am accepting this resolution Regards, [redacted]

Hello ***,I apologize for your frustrating experience. I am unaware of the last contact attempt made with Nicholas W***, however he is no longer with the dealership. It is possible however that no one has received your emails. Please call me directly at *** and I
can answer any questions you may have. In addition I did check into the refund status. All the paperwork was turned into our office. Our office sends the cancellation requests to the warranty company (we do not issue cancellations directly, they must be processed by the warranty company). The refunds do take time to process. The refund will be sent to the lien holder if there is still a lien on the vehicle (as this is a requirement from the lien holder), if there is no longer a lien on the vehicle the warranty company would need proof of this in order for the refund to be sent directly you. If you traded in the vehicle elsewhere, then you would have received some paperwork on the new purchase showing the vehicle was traded and that the lien would be satisfied as a result of the purchase. It can take the warranty company anywhere from 1-months to issue refunds, unfortunately this is out of our control as we are not able to issue the refund until the warranty company has terminated the contract. I hope this clears up any confusion on the refund process. In the future, if you trade you vehicle in directly to us the warranty refund can be applied to your new purchase as a down payment and you would not have had the delay you are experiencing. I hope you enjoy your new vehicle, please let us know if there is anything we can do for you in the future!Thank you,Allen S***

Ms. [redacted], I would like to address your concerns, hopefully this explanation will offer some insight.  You brought your vehicle to Crossroads Hyundai for a Check Engine Light diagnosis, upon writing the vehicle up, as we do with all Hyundai vehicles, we check for any open recalls that may need...

to be performed.  Your vehicle had an open campaign; number 936.  This campaign was released by Hyundai to check for Cylinder Head Cover Oil Leaks and to repair as needed.  The first part of this recall requires that we remove the valve cover to check for a leak.  The second part of this recall requires that we check for oil that may have been leaking from the valve cover to see if it has contaminated the alternator.  In order to inspect that part properly Hyundai instructs the technician to remove a few components in order to access the alternator. One of these being the battery and the battery tray, this is why you saw the battery out of your vehicle.  I can assure you that there would never be a situation where we would remove a battery and replace with another battery, unless instructed by the customer who purchased a new battery.  In regards to your engine concern it looks like the technician noted, during the valve cover inspection, there was sludge in the engine.  This is something that can happen over time with oil getting dirty in the engine and valve compartments.  We of course pass this information along to our customers, not to try to force them to do any work, but to give you information you need to make an informed decision about what you should do for your vehicle and helping to keep it operating in the best conditions possible.  Preventative maintenance can sometimes save a whole lot of money by helping to avoid more expense mechanical breakdowns and failures. As far as your concern on the rear brakes, we offer a courtesy inspection for any vehicle that comes into our shop for any reason whatsoever.  This is again aimed at proving you with a complete health check on what your car does or does not need.  The technician would have measured the brakes and noted those measurements on the multi point inspection so that the service advisors can inform you of any potential safety issues.  I apologize if you felt someone was trying to mislead you, but they were simply communicating the information in front of them.  If they felt your brakes needed to be replaced they were only looking out for what they felt was a safety concern. I apologize your experience was not to your expectations.  Please feel free to reach out to me personally to address any other concerns you have. Thank you, Allen S[redacted] Crossroads Hyundai [redacted]

Mr. [redacted],I apologize for the lack of communication from our Warranty and GAP providers. Iam not sure how the issue got as far as it did, however I have done a lot ofdigging and am happy to let you know that this issue is resolved. The refundcheck for both your GAP and...

Warranty purchases have been cut and signed. Theywill be sent out to your lien holder no later than 5/18/2015. Once your lienholder has these checks they will be applied to your loan amount, reducing yourprinciple balance. I apologize for the time it took, it seems that the refundwas lost by our providers' processors and new checks had to be issued. Pleasefeel free to contact me with any further questions.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:I am glad to have received a response from your dealership. Thank you for getting back to me.I will need some additional information to be fully satisfied: 1. Please indicate the amount of the refund(s). Since I canceled before 60 days (warranty) and before 30 days (GAP), and no claims have been made against either policy, per my contract I should get a full refund less a $50 cancellation fee for the warranty. Warranty refund in the amount of $2,625. GAP refund in the amount of $395. Total refund of $3,020.00I can upload supporting documents if needed. 2. Please provide some sort of proof that action has been taken. At the very least please attach a signed letter of intention that includes the refund amount with your reply -- that will suffice. I wont be able to see the credits until they have been applied to my loan.If you can provide this information I will consider this matter resolved.
Regards,
[redacted]

Hello [redacted],
I apologize for your frustrating experience.  I am unaware of the last contact attempt made with Nicholas W[redacted], however he is no longer with the dealership.  It is possible however that no one has received your emails.  Please call me directly at...

[redacted] and I can answer any questions you may have.  In addition I did check into the refund status.  All the paperwork was turned into our office.  Our office sends the cancellation requests to the warranty company (we do not issue cancellations directly, they must be processed by the warranty company).  The refunds do take time to process.  The refund will be sent to the lien holder if there is still a lien on the vehicle (as this is a requirement from the lien holder), if there is no longer a lien on the vehicle the warranty company would need proof of this in order for the refund to be sent directly you.  If you traded in the vehicle elsewhere, then you would have received some paperwork on the new purchase showing the vehicle was traded and that the lien would be satisfied as a result of the purchase.  It can take the warranty company anywhere from 1-2 months to issue refunds, unfortunately this is out of our control as we are not able to issue the refund until the warranty company has terminated the contract.  I hope this clears up any confusion on the refund process.  In the future, if you trade you vehicle in directly to us the warranty refund can be applied to your new purchase as a down payment and you would not have had the delay you are experiencing.  I hope you enjoy your new vehicle, please let us know if there is anything we can do for you in the future!Thank you,
Allen S[redacted]

Attached you will find checks that were sent to the lending institution. I am not surehow long it will take to post to your account. Please let me know if you needany other info.Thank you.

Complaint: [redacted]I am rejecting this response because:I brought my vehicle to Hyundai with a battery that I've had no problems with and has ~2 years before replacement, yet when the vehicle is returned the battery is dead.  Maybe you think it is a coincidence, but I do not.  Your mechanic claims he checked my brakes and stated to me as in the receipt "Rear brakes need to be replaced immediately."  My brakes, both front and rear, had been replaced less than a year prior.  I had the brakes re-inspected (and I viewed as well) and there is nothing wrong with my brakes.  You would have to remove the wheels to inspect and measure the brake pads, in which your mechanic never removed.  Your mechanic lied about the rear brakes, just as he lied about the battery.For the oil change, he overfilled the oil.  This can cause harm to the engine.  How convenient, that he tells me to Never drive long distances with my car because the engine will be ruined.  I've never had engine problems with past vehicles - strange that all of a sudden I have an engine issue and he happened to overfill the engine oil.  I also requested that he add either engine oil cleaner, flush, or additive, but it doesn't appear he did anything.  You are liable for the engine if anything should go wrong.  I don’t know what he meant by transmission, but you better hope my transmission is fine.  I’ve had no transmission issues prior to bringing my vehicle to Hyundai.I asked for the fluids to be checked.  With other mechanics this means checking all fluids and filling as appropriate.  When I returned my radiator fluids were below the low mark.  Your mechanic never checked my fluids as requested.   He also stated that my windshield wipers needed to be replaced.  My wipers are less than 6 months old.  Another lie…As a female I'm quite aware of mechanics who see me as an easy target to make false claims in order to get more money from me.  I've never had a problem with my mechanic in New Mexico, including [redacted].  Regardless what you state, it is clear to me that you manage and support a dishonest and disreputable business.

Revdex.com:
The refund has been applied to my account in full.  Although the company blamed the the third party provider when in fact it was the dealership that handles all funds for the warranty, the checks that the provider supposedly lost were drawn on a crossroads check, It was the dealership that would not call me back, the finance manager lied to me during the transaction, I was treated horribly by [redacted], I lost all the interest that accumulated on the balance they owed me, it took 6 months to get a response from the company after I was told they could not help me, my matter with them is resolved and I am accepting this resolution.
Regards,
[redacted]

Mr. [redacted],I apologize for the lack of communication from our Warranty and GAP providers. Iam not sure how the issue got as far as it did, however I have done a lot ofdigging and am happy to let you know that this issue is resolved. The refundcheck for both your GAP and Warranty purchases have been...

cut and signed. Theywill be sent out to your lien holder no later than 5/18/2015. Once your lienholder has these checks they will be applied to your loan amount, reducing yourprinciple balance. I apologize for the time it took, it seems that the refundwas lost by our providers' processors and new checks had to be issued. Pleasefeel free to contact me with any further questions.Thank you,[redacted]