Crossroads Inn

Initial Business Response / [redacted] (1000, 5, 2016/08/10) */ Dear [redacted] , We are in receipt of your complaint to the Revdex.com and would like to address your concerns As indicated in your complaint we have experienced some challenges with the Chiller in Building The week of August 1, the system was down on Monday and Tuesday and was restored Wednesday morningThe system worked until Monday, August 8, 2016, when it went down againOur hope is to have the air conditioning system up and running todaySundance West runs on a very large boiler and chiller system and any outages affect the entire buildingDue to the size and scope of the system, parts are not readily available to be picked up at a local storeWe have been in contact with our certified contractor and our on-site team has been working on the systemUnfortunately, no one in Reno had the necessary parts in stock to make the required repairsWe have ordered them and requested their delivery be expeditedWe apologize for the inconvenience and are pursuing every avenue possible to get it back up and runningWe appreciate your patience Sundance West is in the process of implementing the controlled access system at which time all doors will require a key fob to enterUntil the system is fully operational controlled access is not available at Sundance West We apologize for the inconvenience this has caused and are working diligently to resolve these issues, including working with qualified contractors to bring around a speedy resolution If you have any additional concerns, please do not hesitate to contact our office at 775-826- Sincerely, [redacted] Regional Vice President Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear [redacted] , Thank you for your responseAs of today, August 2016, the AC issue is still not resolved and is becoming an even bigger problem for our family as we are struggling to fight the heatIn reference to NRS118Aof the Nevada Code, I would like to receive written confirmation that we shall be reimbursed for purchasing a cooler for our unit within a reasonable price, since more than days have passed since the issue initially arose and more than hours since my written complaint Also, with two young children, we chose this apartment knowing that there was additional security with controlled entrance into the apartment buildingWith that said, we would greatly appreciate it if you could somehow get a temporary fix together for the entrance lock while we wait on the Key Fob system to be activated Final Consumer Response / [redacted] (4200, 11, 2016/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear [redacted] , Thank you for your responseIt seems there is a lot of effort being made to improve the cooling system here in Building 1, just in time for the fall season's lower temperaturesUnfortunately, we have already extensively felt the impact of the hot weather having had no consistent AC since the beginning of August Furthermore, I regret to inform you that there have been AC gaps bigger than the hour window you mentioned; in particular, the days of August through August 14, which is a total of consecutive days or hours With that being said, please address our plea of having an adequate reimbursement for the lack of the service included in our contract It is great to hear you have a team working on the controlled entry system as we can imagine it must be a difficult task to change out an entry door lockWe continue to demand it being fixed as soon as possible, however, persuaded it has taken a bit too long to repair since it first went missing in November of Thank you again for your prompt responsePlease respond on how to further work together in resolving the issues at hand Final Business Response / [redacted] (4000, 13, 2016/08/31) */ Dear [redacted] : We agree with your assessment that a lot of work is going in to get everything fixedWe appreciate all the hard work our vendors and employees are doing and are pleased to report that no further outages have occurredWith cooler temperatures approaching, it won't be long before we are taking the system down and turning on the heat We truly appreciate the patience shown to us by our residentsThe code cited does not include weekends or legal holidaysTherefore, we will not be issuing any compensation for the brief outage as it was repaired within two business days Thank you for your residency and bringing your concerns to our attention Sincerely, [redacted] Regional Manager

Initial Business Response /* (1000, 5, 2016/08/10) */
Dear ***,
We are in receipt of your complaint to the Revdex.com and would like to address your concerns
As indicated in your complaint we have experienced some challenges with the Chiller in Building The week
of August 1, the system was down on Monday and Tuesday and was restored Wednesday morningThe system worked until Monday, August 8, 2016, when it went down againOur hope is to have the air conditioning system up and running todaySundance West runs on a very large boiler and chiller system and any outages affect the entire buildingDue to the size and scope of the system, parts are not readily available to be picked up at a local storeWe have been in contact with our certified contractor and our on-site team has been working on the systemUnfortunately, no one in Reno had the necessary parts in stock to make the required repairsWe have ordered them and requested their delivery be expeditedWe apologize for the inconvenience and are pursuing every avenue possible to get it back up and runningWe appreciate your patience
Sundance West is in the process of implementing the controlled access system at which time all doors will require a key fob to enterUntil the system is fully operational controlled access is not available at Sundance West
We apologize for the inconvenience this has caused and are working diligently to resolve these issues, including working with qualified contractors to bring around a speedy resolution
If you have any additional concerns, please do not hesitate to contact our office at 775-826-
Sincerely,
***
Regional Vice President
Initial Consumer Rebuttal /* (3000, 7, 2016/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear ***,
Thank you for your responseAs of today, August 2016, the AC issue is still not resolved and is becoming an even bigger problem for our family as we are struggling to fight the heatIn reference to NRS118Aof the Nevada Code, I would like to receive written confirmation that we shall be reimbursed for purchasing a cooler for our unit within a reasonable price, since more than days have passed since the issue initially arose and more than hours since my written complaint
Also, with two young children, we chose this apartment knowing that there was additional security with controlled entrance into the apartment buildingWith that said, we would greatly appreciate it if you could somehow get a temporary fix together for the entrance lock while we wait on the Key Fob system to be activated
Final Consumer Response /* (4200, 11, 2016/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear ***,
Thank you for your responseIt seems there is a lot of effort being made to improve the cooling system here in Building 1, just in time for the fall season's lower temperaturesUnfortunately, we have already extensively felt the impact of the hot weather having had no consistent AC since the beginning of August Furthermore, I regret to inform you that there have been AC gaps bigger than the hour window you mentioned; in particular, the days of August through August 14, which is a total of consecutive days or hours
With that being said, please address our plea of having an adequate reimbursement for the lack of the service included in our contract
It is great to hear you have a team working on the controlled entry system as we can imagine it must be a difficult task to change out an entry door lockWe continue to demand it being fixed as soon as possible, however, persuaded it has taken a bit too long to repair since it first went missing in November of
Thank you again for your prompt responsePlease respond on how to further work together in resolving the issues at hand
Final Business Response /* (4000, 13, 2016/08/31) */
Dear ***:
We agree with your assessment that a lot of work is going in to get everything fixedWe appreciate all the hard work our vendors and employees are doing and are pleased to report that no further outages have occurredWith cooler temperatures approaching, it won't be long before we are taking the system down and turning on the heat
We truly appreciate the patience shown to us by our residentsThe code cited does not include weekends or legal holidaysTherefore, we will not be issuing any compensation for the brief outage as it was repaired within two business days
Thank you for your residency and bringing your concerns to our attention
Sincerely,
***
Regional Manager