Crossroads Management Realty Company

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Contact Name and Title: Melissa S [redacted] Contact Phone: [redacted] Contact Email: [redacted] came into our office furious, with no appointment, demanding her security deposit be returned right awayTwo of the office staff explained we would have to reply in writing, and notify the owner that she changed her mind and did not want to move into the unitInstead of leaving, she became profane and so Honey requested that Cindy manage the issueCindy B [redacted] told her that we would review the file and respond in writingThe question was- was the deposit paid in cash? And not just [redacted] was moving in, but [redacted] Cindy explained again that we would respond in writingShe continued screaming profanities demanding money, so Chrissy called the police afraid that [redacted] was going to hit CindyThe police indicated they would be awhileCindy picked up ***s purse off the table, walking to the elevator, when [redacted] followedShe handed her the purse and said you will hear from us in writingThe police arrived about 5:00pm, and four of the staff reported the incidentCindy never touched ***The following day, the file was reviewed, and a check was send payable to both [redacted] and [redacted] , as we had the chance to confirm that the deposit had been tendered in cash Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do not accept this response, even after everything they still think it is ok to steal momey from people and this is why I made it known to the public because what crossroads management is trying to pull is not right and unethicalAs a response to what they have to say, I was furious when I went to there office, because they were trying to steal from meYes I did demand my money back because what they were trying to do was illegalThey starred they would have to reply in writing and this is a lie they didnt say that till the next day after I called them and they hung up on me several times before I finally got ahold of themI didnt change my mind about wanting the property untill after they tried getting more money out of me for a pet depositThey changed our original agreement, not meHoney and Cindy both were so rude it wasnt even funnyOnce again they stare they would respond in writing another lieShe said she would have to talk to her husband about giving me my money back and call me back the next dayThey didnt call untill after I called and they hung up on meSo I love how she addmitts that she did frab my purse, my property, its almost like she wanted the rest of my moneyO and for the note she held ob to my property and I had to forcefully grab it out of her hands to get it backThis is considered assault and it is in my police report from akron police stationWhy the lies about submitting information in writing is beyond meI feel this represents them as a company thieves and liers and they got mad when I didnt fall for their gamesThey did send the check, but not in fullThey still owe us $40, for an application feeI wouldnt have minded that but still after all this they are still lying and they treated me with the up most disrespect that I have ever been throughOverall I hope this is taken seriously and I hope it saves someone from having to deal with what we went through with cross roads management

Initial Business Response / [redacted] (1000, 8, 2015/06/05) */ In late January someone who was a friend of Mr [redacted] tried to break in to his apartmentHe called our office on a weekend and we went out immediately and secured the back doorThe following week Mr [redacted] called to inquire about the cost of replacing the entire door, as he knew the perpetratorAt that time we asked him to file a police report and check with his insurance provider (Renters Insurance) We told him at that time the cost would be about $and to please file a police reportMr [redacted] indicated that he knew he was responsible and that if he wanted us to make the repair he would begin making paymentsWe never heard whether the perpetrator or his renters insurance corrected the issueOn May 19, his girlfriend called about having dogs in his apartment in violation of his lease and let us know that he had done nothing and wanted us to replace the back doorWe couldn't talk to her since she isn't on the lease and requested she have Mr [redacted] callThe phone number provided was incorrectWe could not make an appointment to measure the door, however we managed to gain access and a new door was installed on June 2ndOur office had not received any communication and presumed that Mr [redacted] had done the repair/replacementThe work is complete

Initial Business Response / [redacted] (1000, 5, 2016/05/23) */ Contact Name and Title: Cynthia AB [redacted] Contact Phone: [redacted] Contact Email: [redacted] was on a lease through October 31st, - We requested she clean the unit and return it to the same condition in which we gave it to her back in October -We were successful in re-renting the unitShe did not pay April rent in the amount of $and we didn't even charge her for a late fee - We found someone to complete her lease and charged nothing - One month's rent is customary, so she should have been charged $late fee, and $re-leasing fwe did the work to secure another tenant(they signed May 1st) She could have been liable for rent for May - October months at $= $ When she moved into the unit, she signed an agreement which stated the charges if she did NOT cleanShe was charged for itemized cleaning charges per an agreement $ In addition an itemized amount was charged for damages $- Attached is a copy of the agreement, and a total of $was deducted from her $security depositThis leaves a balance owed of $- Compared to late charges & rent to complete lease, and re-leasing charges that we waived - we felt we were more than accommodating in this instance - She had the opportunity to do the cleaning and repairs herself - which she chose not to doWe needed to clean and do the repairs to accommodate the new tenant and we limited [redacted] 's damages considerably - Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's not trueThe apartment was left cleaner in which it was rented to me and there were no damagesI'm not paying Crossroads Management one cent for cleaning or damages charges that are frivolousHow do you sleep at night Cynthia B***?!!

Initial Business Response / [redacted] (1000, 8, 2016/06/08) */ This was a very wet springOur office does not manage the lawn care, we have a contract for lawn maintenance at this property with Johnny O's LandscapingWe received a letter mid May(see attached) they were having difficulty, as were all outside contractor, Thunderstorms were restricting their ability to stay on mowing schedules, and asked that we please bare with themWe emailed them on May 4th after they had mowed and requested that they return to bag up the mowed clippingsWe received Justin's complaint on May 13th, stating that the grass was not cutThe grass was cut on 5/4, 5/14, 5/17, 5/and 6/The difficulty over this time is that the amount of rain caused ponding water in several areas, and the equipment was getting stuckSome areas were impossible to cutWhen MrC [redacted] , the owner of Johnny O's called, we had followed up, indicating they needed to use light equipment or weed trimmers to insure an even cutThe amount of rain over the first weeks of May was uncommon, and made everyone aware that the land behind MrV [redacted] 's unit may require sod removalEngineering is being done to create drainage so this problem does not persistThe major issue is buried utilities, and cable in this areaWe want to thank Justin for his call, and apologize, as we did not understand he wanted a return callThe receptionist who answered the phone may have given the wrong impression, because the truth is we do not have control over the subcontractor, and it was a friday afternoonOur office had put an earlier call into Johnny O's, and we had not yet received a call backOur receptionist was attempting to convey this, only to be misunderstoodThe owners of this property have had Johnny O's for a number of years before we began managing, and it has not been apparent that this has been an issueSince they have a good reputation, we were just as disappointed and requested their cutting scheduleWe have forwarded MrV [redacted] 's complaint to Johnny O'sOn the 11th & 12th, before this complaint, you will see Jason's e-mails attached, we were making requestsWe have a meeting scheduled with Johnny O's and the ownersThis may necessitate a change, or a solution on drainage in the wet areasWe have maintenance staff at the property routinely, and since 6/1/2016, the grass has been totally cut weeklyWe have the original copy of MrV [redacted] 's phone message, and will keep him in the loop as to the final solutionIn the future MrV [redacted] should speak with Jason or Cindy regarding any future complaints, as we are working with the owners on their decisions for the future

we have tried several times and it appears there is an issue with the server so we responded with a letter to the tenants directly.Please see attached

Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: Melissa S***, Agent
Contact Phone: ***
Contact Email: ***
In response to Ms *** allegations, we confirmed that the first indication that they had found another apartment was
on the 20th of July at 1:22p.mby phoneThe receptionist explained that Mrs *** would have to review their situation, and that we held the unit for them to move in for a couple of weeks, so they would have to wait for her to review the file, and she would be out of townThe applicants were asked to put their position in writing, give us their forwarding address, and we would put the unit back on the marketWe were unsure of their new address, and it appears now that *** *** is now residing at the *** address, which is the address where *** has lived for the previous yearWe have received nothing in writing, and placed a couple calls to the applicants to verify a new addressOur office reviewed security deposit refunds yesterdayHaving no forwarding address,we will forward a check today for $to *** *** & *** *** at *** ***, ***This reflects the entire deposit less costs incurred to run credit and background checks on both applicants
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I was not aware of Crossroads asking us of a forwarding address or that they were reviewing our case, I am satisfied with them returning the amount of to *** *** and I

On Friday *** *** called my office and said she would be in to sign a new lease - We waited till 5:30pm, and could not reach her by phone. When checking my e-mail on Sunday, I was surprised to receivea Revdex.com complaint - ***'s lease expired on the 30th of
May, and automatically renewed on a month to month basis at $per month - This lease was signed in May 2016. *** called our officeas we suggested she sign a one year lease at the $rate, as street rents for that property are $845.00. The owners have been more than generous to keep ***'s rent low since she has been a tenant for a long time.It appears that *** thinks the $owing on her account is late fees or penalties, but this is NOT the case. No late fees have been charged even though she did not pay the month to month rate for the months of May, 2017, June, 2017, & July, So instead of paying $for those months as the lease provides, she only paid $2235.00, which is a difference of $90.00 Please see the lease attached. We have responded to any maintenance requests *** has submitted, and would be happy to look at the patio door. We need to know when she willbe home for our technician to see her concerns, or if we have permission to enter, we will let her know what needs to be done, and follow through with the necessary repairs or replacement.At the present time, *** is being offered a one year lease at the $rate which she requested that this amount be continued through the 31st of July,

Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: Melissa S[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
[redacted] came into our office furious, with no appointment, demanding her security deposit be returned right away. Two of...

the office staff explained we would have to reply in writing, and notify the owner that she changed her mind and did not want to move into the unit. Instead of leaving, she became profane and so Honey requested that Cindy manage the issue. Cindy B[redacted] told her that we would review the file and respond in writing. The question was- was the deposit paid in cash? And not just [redacted] was moving in, but [redacted]. Cindy explained again that we would respond in writing. She continued screaming profanities demanding money, so Chrissy called the police afraid that [redacted] was going to hit Cindy. The police indicated they would be awhile. Cindy picked up [redacted]s purse off the table, walking to the elevator, when [redacted] followed. She handed her the purse and said you will hear from us in writing. The police arrived about 5:00pm, and four of the staff reported the incident. Cindy never touched [redacted]. The following day, the file was reviewed, and a check was send payable to both [redacted] and [redacted], as we had the chance to confirm that the deposit had been tendered in cash.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not accept this response, even after everything they still think it is ok to steal momey from people and this is why I made it known to the public because what crossroads management is trying to pull is not right and unethical. As a response to what they have to say, I was furious when I went to there office, because they were trying to steal from me. Yes I did demand my money back because what they were trying to do was illegal. They starred they would have to reply in writing and this is a lie they didnt say that till the next day after I called them and they hung up on me several times before I finally got ahold of them. I didnt change my mind about wanting the property untill after they tried getting more money out of me for a pet deposit. They changed our original agreement, not me. Honey and Cindy both were so rude it wasnt even funny. Once again they stare they would respond in writing another lie. She said she would have to talk to her husband about giving me my money back and call me back the next day. They didnt call untill after I called and they hung up on me. So I love how she addmitts that she did frab my purse, my property, its almost like she wanted the rest of my money. O and for the note she held ob to my property and I had to forcefully grab it out of her hands to get it back. This is considered assault and it is in my police report from akron police station. Why the lies about submitting information in writing is beyond me. I feel this represents them as a company thieves and liers and they got mad when I didnt fall for their games. They did send the check, but not in full. They still owe us $40, for an application fee. I wouldnt have minded that but still after all this they are still lying and they treated me with the up most disrespect that I have ever been through. Overall I hope this is taken seriously and I hope it saves someone from having to deal with what we went through with cross roads management.

Initial Business Response /* (1000, 8, 2015/06/05) */
In late January someone who was a friend of Mr. [redacted] tried to break in to his apartment. He called our office on a weekend and we went out immediately and secured the back door. The following week Mr. [redacted] called to inquire about the cost of...

replacing the entire door, as he knew the perpetrator. At that time we asked him to file a police report and check with his insurance provider (Renters Insurance) We told him at that time the cost would be about $400 and to please file a police report. Mr. [redacted] indicated that he knew he was responsible and that if he wanted us to make the repair he would begin making payments. We never heard whether the perpetrator or his renters insurance corrected the issue. On May 19, 2015 his girlfriend called about having 2 dogs in his apartment in violation of his lease and let us know that he had done nothing and wanted us to replace the back door. We couldn't talk to her since she isn't on the lease and requested she have Mr. [redacted] call. The phone number provided was incorrect. We could not make an appointment to measure the door, however we managed to gain access and a new door was installed on June 2nd. Our office had not received any communication and presumed that Mr. [redacted] had done the repair/replacement. The work is complete.

Initial Business Response /* (1000, 8, 2016/06/08) */
This was a very wet spring. Our office does not manage the lawn care, we have a contract for lawn maintenance at this property with Johnny O's Landscaping. We received a letter mid May(see attached) they were having difficulty, as were all...

outside contractor, Thunderstorms were restricting their ability to stay on mowing schedules, and asked that we please bare with them. We emailed them on May 4th after they had mowed and requested that they return to bag up the mowed clippings. We received Justin's complaint on May 13th, 2016 stating that the grass was not cut. The grass was cut on 5/4, 5/14, 5/17, 5/24 and 6/1. The difficulty over this time is that the amount of rain caused ponding water in several areas, and the equipment was getting stuck. Some areas were impossible to cut. When Mr. C[redacted], the owner of Johnny O's called, we had followed up, indicating they needed to use light equipment or weed trimmers to insure an even cut. The amount of rain over the first 3 weeks of May was uncommon, and made everyone aware that the land behind Mr. V[redacted]'s unit may require sod removal. Engineering is being done to create drainage so this problem does not persist. The major issue is buried utilities, and cable in this area. We want to thank Justin for his call, and apologize, as we did not understand he wanted a return call. The receptionist who answered the phone may have given the wrong impression, because the truth is we do not have control over the subcontractor, and it was a friday afternoon. Our office had put an earlier call into Johnny O's, and we had not yet received a call back. Our receptionist was attempting to convey this, only to be misunderstood. The owners of this property have had Johnny O's for a number of years before we began managing, and it has not been apparent that this has been an issue. Since they have a good reputation, we were just as disappointed and requested their cutting schedule. We have forwarded Mr. V[redacted]'s complaint to Johnny O's. On the 11th & 12th, before this complaint, you will see Jason's e-mails attached, we were making requests. We have a meeting scheduled with Johnny O's and the owners. This may necessitate a change, or a solution on drainage in the wet areas. We have maintenance staff at the property routinely, and since 6/1/2016, the grass has been totally cut weekly. We have the original copy of Mr. V[redacted]'s phone message, and will keep him in the loop as to the final solution. In the future Mr. V[redacted] should speak with Jason or Cindy regarding any future complaints, as we are working with the owners on their decisions for the future.

Initial Business Response /* (1000, 5, 2016/05/23) */
Contact Name and Title: Cynthia A. B[redacted]
Contact Phone: [redacted]
Contact Email: [redacted] was on a lease through October 31st, 2016 - We requested she clean the unit and return it to the same condition in...

which we gave it to her back in October 2015 -We were successful in re-renting the unit. She did not pay April rent in the amount of $385.00 and we didn't even charge her for a late fee - We found someone to complete her lease and charged nothing - One month's rent is customary, so she should have been charged $38.50 late fee, and $385.00 re-leasing fee-as we did the work to secure another tenant. (they signed May 1st) She could have been liable for rent for May - October 6 months at $385.00 = $2310.00
When she moved into the unit, she signed an agreement which stated the charges if she did NOT clean. She was charged for itemized cleaning charges per an agreement $400.00
In addition an itemized amount was charged for damages $319.00 - Attached is a copy of the agreement, and a total of $1104.00 was deducted from her $385.00 security deposit. This leaves a balance owed of $719.00 -
Compared to late charges & rent to complete lease, and re-leasing charges that we waived - we felt we were more than accommodating in this instance -
She had the opportunity to do the cleaning and repairs herself - which she chose not to do. We needed to clean and do the repairs to accommodate the new tenant and we limited [redacted]'s damages considerably -
Initial Consumer Rebuttal /* (3000, 7, 2016/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's not true. The apartment was left cleaner in which it was rented to me and there were no damages. I'm not paying Crossroads Management one cent for cleaning or damages charges that are frivolous. How do you sleep at night Cynthia B[redacted]?!!