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Crossroads of Virginia

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Reviews New Car Dealers Crossroads of Virginia

Crossroads of Virginia Reviews (5)

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID... [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The only thing I was told I was signing was a release for them to LOOK at my car and give me a TRAVALUEIn face, when they asked me if they could submit for credit, I told them NO, that I would apply to MY credit union, if my travalue was enough AND I found a vehicle I was interested inAlso, I have not received any call or emails from them as stated in their business replyThey have not done as I requested and reversed the credit requests back through the banks they applied to without being authorized to, and therefore, I am REJECTING their business reply I feel this is standard practice at this dealership and hope my experience is posted, to warn others [redacted]

To whom it may concern: Regarding case # [redacted] and [redacted] The dealership was contacted by [redacted] on November Initially she shared her concerns with [redacted] *** and she was contacted a short time later by her sales representative [redacted] The concerns expressed to the Revdex.com match those of her phone call and subsequent contacts The dealership offered to refund her $deductible as a good will measure and at the same time made it very clear that MrsBartlett purchased an extended warranty that has a deductible provision The dealer did not have knowledge of the Revdex.com case until November and acted in good faith just the same After the concession was made for the customer she was asked to contact [redacted] if she was not completely satisfied with the situation, [redacted] has not received any further contact We consider the matter to be closed [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The only thing I was told I was signing was a release for them to LOOK at my car and give me a TRAVALUE.In face, when they asked me if they could submit for credit, I told them NO, that I would apply to MY credit union,if my travalue was enough AND I found a vehicle I was interested in.Also, I have not received any call or emails from them as stated in their business reply.They have not done as I requested and reversed the credit requests back through the banks they applied towithout being authorized to, and therefore, I am REJECTING their business reply.I feel this is standard practice at this dealership and hope my experience is posted, to warn others[redacted] ***

Good morning again [redacted] Please find the attached response to complaint # [redacted] Please upload this response to this complaint.Thank you so much for you help with this!

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