Crosstalk Solutions

From: Chris S [redacted] Sent: Wednesday, October 05, 2:PMTo: Complaints Subject: Complaint ID [redacted] Hello,Regarding Revdex.com complaint ID [redacted] submitted by [redacted] of [redacted] based out of Garden City, NY.I am a network and telephone consultant This customer hired me on an hourly basis to provide consulting assistance on the setup of their phone system.In March of 2016, I performed hours worth of consulting for this customer I billed them for this work on 4/1/2016, and they paid that invoice on 4/18/ No problems with this initial transaction.On 4/14/2016, they purchased (5) VoIP telephones through me at the cost of $ I invoiced them for these phones on 5/1/2016.After they received the phones, and throughout the month of May, 2016, I performed an additional hours of consulting services ($500.00) which I invoiced the customer for on 6/3/ At this point, total outstanding invoices for this customer came to $ This customer did not pay me for these invoices until 8/9/2016, making them 90+ days overdue on the May invoice, and 60+ days overdue on the June invoice It required multiple attempts via phone and email to recover these unpaid invoices During this time, they did not contact me at all for additional telephone consulting services.After the invoices were finally paid up on August 9th, 2016, they requested additional services related to changes they needed on their phone system These additional changes were not related to the work performed months earlier - these were new changes that they needed in regards to how voicemails are retrieved, and where voicemails go after hours.During the initial work performed, and after they paid the outstanding invoices, they had complained of call quality issues with their phone system These call quality issues were network and/or server related, and I made recommendations to them on multiple occasions for how to resolve them, or at least how to check what the source of those issues was All attempts to resolve that issue were ignored by the customer, and they never responded to my suggestions about how to resolve the problem.Due to this lack of communication, and the difficulties that I had receiving payment on the outstanding invoices, I informed them on 9/28/via email that I would no longer be providing consulting services for them (essentially firing them as a customer), and I provided to them an alternative method to receive the assistance that they needed (they can get support for their phone system directly through the manufacturer) The customer did not like this email, and filed the Revdex.com complaint the following day.Their complaint that the work was not completed is invalid as there was never any contract with the customer, and all hourly work that was provided to them was completed and paid for (eventually) There was no further obligation on my part to continue to assist them at an hourly rate This wasn't an unfinished job - it was additional assistance they wanted me to provide that I declined to provide There will be no refund in the amount of $because that was for hourly work that was performed and completed over months ago If they had an issue with the work performed, they would not have paid the invoice months later, and I assume I would have heard some sort of complaint about the services provided in that month period, which I did not There was complete silence on the part of [redacted] during the time the invoices were outstanding.Finally, in regards to the call quality of the system being poor, as I mentioned above, I had provided them with the likely cause of that issue on multiple occasions, and my suggestions were ignored and not responded to until after I had fired them At that point, they did indicate that the call quality issue had been resolved, though they did not tell me what the resolution actually was Whatever it was however, was within their control as they were able to fix it without my assistance Please note that they stated to me in email that the call quality issue was resolved, but included it as an ongoing problem in the Revdex.com complaint - whether it is actually resolved or not, that problem is network/server related and outside of my ability to fix.If you would like to see any of the email communication between this customer and I, please let me know - I'm happy to forward all emails, and I have full documentation of the communication.Thanks,-Chris-- Chris S [redacted] Crosstalk Solutions / CS [redacted] Consulting

Complaint: ***I am rejecting this response because:
The only reason that the invoice was paid was in hopes that the vendor would complete the jobWe have multiple e-mails outlining many problems with the systemThese include but are not limited to voicemail boxes not setup, voicemail boxes not working, phones that do not ring and extensions that are not functional
These email are available for the Revdex.com to review
We will be seeking additional damages for the loss of business and to costs associated with the repairing the shoddy and incomplete work
Sincerely,*** ***

From: Chris S[redacted] Sent: Wednesday, October 05, 2016 2:50 PMTo: Complaints Subject: Complaint ID [redacted]Hello,Regarding Revdex.com complaint ID [redacted] submitted by [redacted] of [redacted] based out of Garden City, NY.I am a network and telephone consultant.  This customer hired me on...

an hourly basis to provide consulting assistance on the setup of their phone system.In March of 2016, I performed 2.5 hours worth of consulting for this customer.  I billed them for this work on 4/1/2016, and they paid that invoice on 4/18/2016.  No problems with this initial transaction.On 4/14/2016, they purchased (5) VoIP telephones through me at the cost of $388.62.  I invoiced them for these phones on 5/1/2016.After they received the phones, and throughout the month of May, 2016, I performed an additional 5 hours of consulting services ($500.00) which I invoiced the customer for on 6/3/2016.  At this point, total outstanding invoices for this customer came to $888.62.  This customer did not pay me for these invoices until 8/9/2016, making them 90+ days overdue on the May invoice, and 60+ days overdue on the June invoice.  It required multiple attempts via phone and email to recover these unpaid invoices.  During this time, they did not contact me at all for additional telephone consulting services.After the invoices were finally paid up on August 9th, 2016, they requested additional services related to changes they needed on their phone system.  These additional changes were not related to the work performed 3 months earlier - these were new changes that they needed in regards to how voicemails are retrieved, and where voicemails go after hours.During the initial work performed, and after they paid the outstanding invoices, they had complained of call quality issues with their phone system.  These call quality issues were network and/or server related, and I made recommendations to them on multiple occasions for how to resolve them, or at least how to check what the source of those issues was.  All attempts to resolve that issue were ignored by the customer, and they never responded to my suggestions about how to resolve the problem.Due to this lack of communication, and the difficulties that I had receiving payment on the outstanding invoices, I informed them on 9/28/2016 via email that I would no longer be providing consulting services for them (essentially firing them as a customer), and I provided to them an alternative method to receive the assistance that they needed (they can get support for their phone system directly through the manufacturer).  The customer did not like this email, and filed the Revdex.com complaint the following day.Their complaint that the work was not completed is invalid as there was never any contract with the customer, and all hourly work that was provided to them was completed and paid for (eventually).  There was no further obligation on my part to continue to assist them at an hourly rate.  This wasn't an unfinished job - it was additional assistance they wanted me to provide that I declined to provide.  There will be no refund in the amount of $500.00 because that was for hourly work that was performed and completed over 4 months ago.  If they had an issue with the work performed, they would not have paid the invoice 3 months later, and I assume I would have heard some sort of complaint about the services provided in that 3 month period, which I did not.  There was complete silence on the part of [redacted] during the time the invoices were outstanding.Finally, in regards to the call quality of the system being poor, as I mentioned above, I had provided them with the likely cause of that issue on multiple occasions, and my suggestions were ignored and not responded to until after I had fired them.  At that point, they did indicate that the call quality issue had been resolved, though they did not tell me what the resolution actually was.  Whatever it was however, was within their control as they were able to fix it without my assistance.  Please note that they stated to me in email that the call quality issue was resolved, but included it as an ongoing problem in the Revdex.com complaint - whether it is actually resolved or not, that problem is network/server related and outside of my ability to fix.If you would like to see any of the email communication between this customer and I, please let me know - I'm happy to forward all emails, and I have full documentation of the communication.Thanks,-Chris-- Chris S[redacted]Crosstalk Solutions / CS[redacted] Consulting