Initial Business Response / [redacted] (1000, 11, 2016/02/11) */ Referrals are a part of our business and we strive to ensure all legitimate referrals are paid as promised [redacted] has been paid as follows: - $in referral fees related to a [redacted] purchased in September of 2015, - $in referral fees (related to separate car deals) and - $1,in referral fees = A total of $1,in referral fees for referrals According to this we have paid all requested referral fees that have been determined to be appropriateIf Mr [redacted] has additional unclaimed referral fees we would encourage him to contact us again and provide us the full names and vehicles in question for us to reconcile our list to Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No mention of a [redacted] sold to my coworkerAnd new car referral has always been more than And it seems no aknowledgement of this [redacted] .I've been a loyal customer ,sending many people your way and not asking for referrals [redacted] I recall a [redacted] purchased way back in or A coworker [redacted] [redacted] Just recently the one had to pester for was Justin T [redacted] months ago gave me Which I don't believe is the amount for a new referral as I received for a used referral Never received for [redacted] , whom purchased a new [redacted] little better than a year ago he was another coworker, he went through Mazim then to Hadi [redacted] told them I referred them There was a coworker whom worked with me at [redacted] who also bought a new [redacted] white in but I never pursed out of frustration Do not recall her name That's the best recollection I have [redacted] Final Business Response / [redacted] (1000, 29, 2016/03/23) */ Looked into this again At the time of purchase Mr [redacted] did not communicate anything to our sales team in regards to [redacted] referring him for that purchaseThis sale occurred back in December of Mr [redacted] was actually just recently in our dealership working with our sales team this month on the potential purchase of a new vehicleDue to his recent complaints they worked out a significant discount for himDespite our efforts to please him he ended up walking away from the deal after our team had put a significant amount of time into trying to repair our relationship with him We have done our part by researching all claims and trying to make amends with him during his most recent dealings with us Final Consumer Response / [redacted] (3000, 31, 2016/03/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Obviously there is no way to repair the relationship between myself and CrosstownSo go ahead and close my complaint [redacted]
Good Day, Here at Crosstown we strive to satisfy every customerWhen products are sold, customers sign off on and acknowledge their understanding of the products being paid forWe reviewed the service contract application and noted that plan was indicated and signed off on by Mr [redacted] ***As there are many plans, customers often select based on price and do not consider the coverage provided under the plan they selectedAs Mr [redacted] did extensive research after the fact it is apparent that he did not end up with the coverage he wantedAs such, as a one time act of Goodwill and to acknowledge our appreciation of Mr***'s business we have upgraded his plan as requested We look forward to the opportunity of serving him for all of his automotive needs in the futureRegards, Crosstown Auto CentreSales, Service, Parts & Bodyshop
Final Consumer Response /* (2000, 9, 2015/06/30) */
I was able to receive my refund from that business weeks later, and after many, many complaints and emails back and forth
Initial Business Response /* (1000, 8, 2016/03/22) */
Good Day,
Unfortunately we can not offer to buy this vehicle back as requested by the customer as it was sold back in September of
However, we would be more than happy to provide a 2nd key for ***We need to know his availability
as the vehicle would have to be brought in so that the key could be programmed
Thanks so much
Initial Consumer Rebuttal /* (2000, 10, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I will accept the F.O.BKey controller *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Good Day, Here at Crosstown we strive to satisfy every customer. When products are sold, customers sign off on and acknowledge their understanding of the products being paid for. We reviewed the service contract application and noted that plan 425 was indicated and signed off on by Mr....
[redacted]. As there are many plans, customers often select based on price and do not consider the coverage provided under the plan they selected. As Mr. [redacted] did extensive research after the fact it is apparent that he did not end up with the coverage he wanted. As such, as a one time act of Goodwill and to acknowledge our appreciation of Mr. [redacted]'s business we have upgraded his plan as requested. We look forward to the opportunity of serving him for all of his automotive needs in the future. Regards, Crosstown Auto CentreSales, Service, Parts & Bodyshop
Initial Business Response /* (1000, 9, 2015/11/18) */
Good day,
A credit of $140 has been set up for this customer through Crosstown Dealer Rewards which can be used for Parts or Service.
A dealer Credit and not a refund has been processed as this relates to Work order number XXXXXX on which...
repair and diagnostic work was done on the customers vehicle.
Unfortunately from time to time customers will call and get the wrong answer - which appears to be the case here.
I have confirmed that the credit is set up for this customer to use in the future.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As noted in my case description, the dealers inability to set up the dealer reward in a timely manner and the numerous unreturned calls that were made by me is what led me to filing this complaint with Revdex.com. I would not be comfortable returning to this dealership in the near future for parts or service. I feel my original desired resolution request of a $140.00 cheque mailed to me remains more than fair.
Initial Business Response /* (1000, 11, 2016/02/11) */
Referrals are a part of our business and we strive to ensure all legitimate referrals are paid as promised.
[redacted] has been paid as follows:
2016 - $200 in referral fees related to a 2015 [redacted] purchased in September of 2015,...
2014 - $600 in referral fees (related to 2 separate car deals) and 2011 - $1,000 in referral fees = A total of $1,800 in referral fees for 5 referrals.
According to this we have paid all requested referral fees that have been determined to be appropriate. If Mr. [redacted] has additional unclaimed referral fees we would encourage him to contact us again and provide us the full names and vehicles in question for us to reconcile our list to.
Initial Consumer Rebuttal /* (3000, 13, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No mention of a [redacted] sold to my coworker. And new car referral has always been more than 200.00.
And it seems no aknowledgement of this [redacted] .I've been a loyal customer ,sending many people your way and not asking for referrals. [redacted]
I recall a [redacted] purchased way back in 2011 or 12 A coworker [redacted].
[redacted]
Just recently the one had to pester for was Justin T[redacted] 6 months ago gave me 200.00. Which I don't believe is the amount for a new referral as I received 300.00 for a used referral.
Never received for [redacted], whom purchased a new [redacted] little better than a year ago he was another coworker, he went through Mazim then to Hadi. [redacted] told them I referred them.
There was a coworker whom worked with me at [redacted] who also bought a new [redacted] white in
2014 but I never pursed out of frustration . Do not recall her name.
That's the best recollection I have.
[redacted]
Final Business Response /* (1000, 29, 2016/03/23) */
Looked into this again.
At the time of purchase Mr. [redacted] did not communicate anything to our sales team in regards to [redacted] referring him for that purchase. This sale occurred back in December of 2014.
Mr [redacted] was actually just recently in our dealership working with our sales team this month on the potential purchase of a new vehicle. Due to his recent complaints they worked out a significant discount for him. Despite our efforts to please him he ended up walking away from the deal after our team had put a significant amount of time into trying to repair our relationship with him.
We have done our part by researching all claims and trying to make amends with him during his most recent dealings with us.
Final Consumer Response /* (3000, 31, 2016/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously there is no way to repair the relationship between myself and Crosstown. So go ahead and close my complaint. [redacted]
Initial Business Response / [redacted] (1000, 11, 2016/02/11) */ Referrals are a part of our business and we strive to ensure all legitimate referrals are paid as promised [redacted] has been paid as follows: - $in referral fees related to a [redacted] purchased in September of 2015, - $in referral fees (related to separate car deals) and - $1,in referral fees = A total of $1,in referral fees for referrals According to this we have paid all requested referral fees that have been determined to be appropriateIf Mr [redacted] has additional unclaimed referral fees we would encourage him to contact us again and provide us the full names and vehicles in question for us to reconcile our list to Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No mention of a [redacted] sold to my coworkerAnd new car referral has always been more than And it seems no aknowledgement of this [redacted] .I've been a loyal customer ,sending many people your way and not asking for referrals [redacted] I recall a [redacted] purchased way back in or A coworker [redacted] [redacted] Just recently the one had to pester for was Justin T [redacted] months ago gave me Which I don't believe is the amount for a new referral as I received for a used referral Never received for [redacted] , whom purchased a new [redacted] little better than a year ago he was another coworker, he went through Mazim then to Hadi [redacted] told them I referred them There was a coworker whom worked with me at [redacted] who also bought a new [redacted] white in but I never pursed out of frustration Do not recall her name That's the best recollection I have [redacted] Final Business Response / [redacted] (1000, 29, 2016/03/23) */ Looked into this again At the time of purchase Mr [redacted] did not communicate anything to our sales team in regards to [redacted] referring him for that purchaseThis sale occurred back in December of Mr [redacted] was actually just recently in our dealership working with our sales team this month on the potential purchase of a new vehicleDue to his recent complaints they worked out a significant discount for himDespite our efforts to please him he ended up walking away from the deal after our team had put a significant amount of time into trying to repair our relationship with him We have done our part by researching all claims and trying to make amends with him during his most recent dealings with us Final Consumer Response / [redacted] (3000, 31, 2016/03/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Obviously there is no way to repair the relationship between myself and CrosstownSo go ahead and close my complaint [redacted]
Good Day, Here at Crosstown we strive to satisfy every customerWhen products are sold, customers sign off on and acknowledge their understanding of the products being paid forWe reviewed the service contract application and noted that plan was indicated and signed off on by Mr [redacted] ***As there are many plans, customers often select based on price and do not consider the coverage provided under the plan they selectedAs Mr [redacted] did extensive research after the fact it is apparent that he did not end up with the coverage he wantedAs such, as a one time act of Goodwill and to acknowledge our appreciation of Mr***'s business we have upgraded his plan as requested We look forward to the opportunity of serving him for all of his automotive needs in the futureRegards, Crosstown Auto CentreSales, Service, Parts & Bodyshop
Final Consumer Response /* (2000, 9, 2015/06/30) */
I was able to receive my refund from that business weeks later, and after many, many complaints and emails back and forth
Initial Business Response /* (1000, 8, 2016/03/22) */
Good Day,
Unfortunately we can not offer to buy this vehicle back as requested by the customer as it was sold back in September of
However, we would be more than happy to provide a 2nd key for ***We need to know his availability
as the vehicle would have to be brought in so that the key could be programmed
Thanks so much
Initial Consumer Rebuttal /* (2000, 10, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I will accept the F.O.BKey controller *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Good Day, Here at Crosstown we strive to satisfy every customer. When products are sold, customers sign off on and acknowledge their understanding of the products being paid for. We reviewed the service contract application and noted that plan 425 was indicated and signed off on by Mr....
[redacted]. As there are many plans, customers often select based on price and do not consider the coverage provided under the plan they selected. As Mr. [redacted] did extensive research after the fact it is apparent that he did not end up with the coverage he wanted. As such, as a one time act of Goodwill and to acknowledge our appreciation of Mr. [redacted]'s business we have upgraded his plan as requested. We look forward to the opportunity of serving him for all of his automotive needs in the future. Regards, Crosstown Auto CentreSales, Service, Parts & Bodyshop
Initial Business Response /* (1000, 9, 2015/11/18) */
Good day,
A credit of $140 has been set up for this customer through Crosstown Dealer Rewards which can be used for Parts or Service.
A dealer Credit and not a refund has been processed as this relates to Work order number XXXXXX on which...
repair and diagnostic work was done on the customers vehicle.
Unfortunately from time to time customers will call and get the wrong answer - which appears to be the case here.
I have confirmed that the credit is set up for this customer to use in the future.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As noted in my case description, the dealers inability to set up the dealer reward in a timely manner and the numerous unreturned calls that were made by me is what led me to filing this complaint with Revdex.com. I would not be comfortable returning to this dealership in the near future for parts or service. I feel my original desired resolution request of a $140.00 cheque mailed to me remains more than fair.
Initial Business Response /* (1000, 11, 2016/02/11) */
Referrals are a part of our business and we strive to ensure all legitimate referrals are paid as promised.
[redacted] has been paid as follows:
2016 - $200 in referral fees related to a 2015 [redacted] purchased in September of 2015,...
2014 - $600 in referral fees (related to 2 separate car deals) and 2011 - $1,000 in referral fees = A total of $1,800 in referral fees for 5 referrals.
According to this we have paid all requested referral fees that have been determined to be appropriate. If Mr. [redacted] has additional unclaimed referral fees we would encourage him to contact us again and provide us the full names and vehicles in question for us to reconcile our list to.
Initial Consumer Rebuttal /* (3000, 13, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No mention of a [redacted] sold to my coworker. And new car referral has always been more than 200.00.
And it seems no aknowledgement of this [redacted] .I've been a loyal customer ,sending many people your way and not asking for referrals. [redacted]
I recall a [redacted] purchased way back in 2011 or 12 A coworker [redacted].
[redacted]
Just recently the one had to pester for was Justin T[redacted] 6 months ago gave me 200.00. Which I don't believe is the amount for a new referral as I received 300.00 for a used referral.
Never received for [redacted], whom purchased a new [redacted] little better than a year ago he was another coworker, he went through Mazim then to Hadi. [redacted] told them I referred them.
There was a coworker whom worked with me at [redacted] who also bought a new [redacted] white in
2014 but I never pursed out of frustration . Do not recall her name.
That's the best recollection I have.
[redacted]
Final Business Response /* (1000, 29, 2016/03/23) */
Looked into this again.
At the time of purchase Mr. [redacted] did not communicate anything to our sales team in regards to [redacted] referring him for that purchase. This sale occurred back in December of 2014.
Mr [redacted] was actually just recently in our dealership working with our sales team this month on the potential purchase of a new vehicle. Due to his recent complaints they worked out a significant discount for him. Despite our efforts to please him he ended up walking away from the deal after our team had put a significant amount of time into trying to repair our relationship with him.
We have done our part by researching all claims and trying to make amends with him during his most recent dealings with us.
Final Consumer Response /* (3000, 31, 2016/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously there is no way to repair the relationship between myself and Crosstown. So go ahead and close my complaint. [redacted]