Complaint:
I am rejecting this response because: L*** *** (MrRooter; *** N Aviador Street; Camarillo, CA called me on June It is the one and only time he has spoken or communicated with me (after not returning my calls and e-mails that go back to April 2015)I told L*** *** that we are insisting on a full refund, plus damages, compensation for our time, travel and other related costsIt is my understanding that L*** ***'s MrRooter franchise has been banned from doing septic work in Santa Barbara County because of their totally unsatisfactory setpic tank and leech field installation they did at our homeDue to his negligence, we had to hire a reputable contractor to inspect his work (along with the Santa Barbara County inspector)I don't think any of us have a seen a more incomplete, illegal, and TOTALLY UNSATISFACTORY installationThe septic tank was not level, it tilted towards the house, it did not have the necessary gravel around it, and was not sufficiently buriedWe paid for Mr Rooter to install an foot leech fieldAfter digging it up, we found it was less than feetIt ran up hill so sewage could not drain into it, did not have necessary gravel, was not deep enough (about a foot deep)We also found that while excavating the ground for the leech field MrRooter had cut into the electrical cable to the house, they did not report it, and wrapped it with tape presenting a saftey hazardSo Cal Edision had to be called to repair itOn the North side of the electrical cable, MrRooter laid more leech field THAT WAS NOT CONNECTED TO THE LEECH FIELD SOUTH OF THE ELECTRICAL CABLE! In the end, we had to have L*** ***'s MrRooters work completely redoneA deeper hole for the septic tank, gravel added, leveled the tank and an entirely new leech field installed to county code (> feet deep). Yes, I will speak with L*** ***I would hope the conversation starts with him taking full responsibility for his negligence, a sincere apology and a complete refund, plus damages, plus compensation for the stress he has inflicted upon my family and elderly parentsI am also pursuing this with Contractors State License BoardWe will hold MrL*** *** fully accountable.
Regards,
*** ***
Complaint:
One more broken promise in a long line of themA company representative did finally call at 8:PM on 2/9/He promised to bring a check to settle the claim and meet us at AM on 2/11/If that occurred, it should have settled the claim Similar (unfulfilled) promises have been made before, but I scheduled my day accordinglyHowever, after AM, we received a call saying it would be 11:AMThen, later, we received a call saying at would be between 5:and 7:PMIt's now 8:PM and there has been no further contactThis is simply a continuation of the way this process has evolved multiple times beforeI am getting real tired of rescheduling my days, my meals, and my leisure time trying to keep up with failed promises for meetings and responsive actions at all times of the day. I'm beginning to think anyone who believes anything that this company says is a fool - and I guess that has included me up to this point, but no more
M*** ***
Complaint:
I am rejecting this response because:There has been no contact or follfrom the businessThus, the complaint remains unchanged and unresolved. Regards,
M*** ***
Complaint:
I am rejecting this response because: Larry from MrRooter called me last week (the day I got this notice from the Revdex.com) and left me a voice mailI promptly returned the phone call and spoke to MrAugstin Estrada in
Larry's MrRooter officeMrEstrada said that Larry was in a meeting and would return my phone callIt has been four days and there has been no phone call from Larry or anyone else at MrRooterThis is what has become the typical and expected "customer service" from MrRooter: delay, mislead, delay I get passed from one guy to another with unsubstantiated promises and assurancesThey seem to hope I'll give up or forgetThis is not going to go away until it is properly resolvedI will hold Larry and MrRooter accountable for installing a septic system that does not have a county permit and is likely to be found, non compliant, unnecessary and improperly installed. I remind MrRooter: do not try to go around meMrRooter is forbidden from stepping foot on the property without me being presentI will not tolerate MrRooter taking advantage of my elderly parents as I believe they did when they installed this septic system I am going to hold them accountable for everything that has been improperly performed to dateI am the only person they are to interact with regard to the resolution of this dispute
Regards,
*** ***
I will look into this and get back to the customer.Thanks,L [redacted]
MrA [redacted] does not want to have conversation with me in regards to this complaint
Good Morning, I will be refunding customer the $Please allow to days Thanks, [redacted] MrRooter Plumbing
Complaint:
I am rejecting this response because: L*** *** (MrRooter; *** N Aviador Street; Camarillo, CA called me on June It is the one and only time he has spoken or communicated with me (after not returning my calls and e-mails that go back to April 2015)I told L*** *** that we are insisting on a full refund, plus damages, compensation for our time, travel and other related costsIt is my understanding that L*** ***'s MrRooter franchise has been banned from doing septic work in Santa Barbara County because of their totally unsatisfactory setpic tank and leech field installation they did at our homeDue to his negligence, we had to hire a reputable contractor to inspect his work (along with the Santa Barbara County inspector)I don't think any of us have a seen a more incomplete, illegal, and TOTALLY UNSATISFACTORY installationThe septic tank was not level, it tilted towards the house, it did not have the necessary gravel around it, and was not sufficiently buriedWe paid for Mr Rooter to install an foot leech fieldAfter digging it up, we found it was less than feetIt ran up hill so sewage could not drain into it, did not have necessary gravel, was not deep enough (about a foot deep)We also found that while excavating the ground for the leech field MrRooter had cut into the electrical cable to the house, they did not report it, and wrapped it with tape presenting a saftey hazardSo Cal Edision had to be called to repair itOn the North side of the electrical cable, MrRooter laid more leech field THAT WAS NOT CONNECTED TO THE LEECH FIELD SOUTH OF THE ELECTRICAL CABLE! In the end, we had to have L*** ***'s MrRooters work completely redoneA deeper hole for the septic tank, gravel added, leveled the tank and an entirely new leech field installed to county code (> feet deep). Yes, I will speak with L*** ***I would hope the conversation starts with him taking full responsibility for his negligence, a sincere apology and a complete refund, plus damages, plus compensation for the stress he has inflicted upon my family and elderly parentsI am also pursuing this with Contractors State License BoardWe will hold MrL*** *** fully accountable.
Regards,
*** ***
Complaint:
One more broken promise in a long line of themA company representative did finally call at 8:PM on 2/9/He promised to bring a check to settle the claim and meet us at AM on 2/11/If that occurred, it should have settled the claim Similar (unfulfilled) promises have been made before, but I scheduled my day accordinglyHowever, after AM, we received a call saying it would be 11:AMThen, later, we received a call saying at would be between 5:and 7:PMIt's now 8:PM and there has been no further contactThis is simply a continuation of the way this process has evolved multiple times beforeI am getting real tired of rescheduling my days, my meals, and my leisure time trying to keep up with failed promises for meetings and responsive actions at all times of the day. I'm beginning to think anyone who believes anything that this company says is a fool - and I guess that has included me up to this point, but no more
M*** ***
MrA*** does not want to have conversation with me in regards to this complaint
Complaint:
I am rejecting this response because: it has been business days and the business has not left me any messages
Regards,
D*** ***
Will look into this and follow up with the customer
Good Morning, I will be refunding customer the $Please allow to days Thanks, ** ** MrRooter Plumbing
Complaint:
I am rejecting this response because:There has been no contact or follfrom the businessThus, the complaint remains unchanged and unresolved. Regards,
M*** ***
I do apologize...I will look int this as soon as possible
Just got of the phone with the customerWe are resolving the issue
We will be following up on this issue and will give the customer a response no later than the end of the day 2/9/
I will look into this and get back to the customer.Thanks,L*** ***
Complaint:
I am rejecting this response because: Larry from MrRooter called me last week (the day I got this notice from the Revdex.com) and left me a voice mailI promptly returned the phone call and spoke to MrAugstin Estrada in
Larry's MrRooter officeMrEstrada said that Larry was in a meeting and would return my phone callIt has been four days and there has been no phone call from Larry or anyone else at MrRooterThis is what has become the typical and expected "customer service" from MrRooter: delay, mislead, delay I get passed from one guy to another with unsubstantiated promises and assurancesThey seem to hope I'll give up or forgetThis is not going to go away until it is properly resolvedI will hold Larry and MrRooter accountable for installing a septic system that does not have a county permit and is likely to be found, non compliant, unnecessary and improperly installed. I remind MrRooter: do not try to go around meMrRooter is forbidden from stepping foot on the property without me being presentI will not tolerate MrRooter taking advantage of my elderly parents as I believe they did when they installed this septic system I am going to hold them accountable for everything that has been improperly performed to dateI am the only person they are to interact with regard to the resolution of this dispute
Regards,
*** ***