Crown Automobile of Chapel Hill

Rolf Griffin
Would not recommend! They provide a warranty but service is very high pricedAnd the service man was not friendly to deal with! They have lost my future business and I have been using them for some time

Sent car to Crown Honda for a pre-purchase inspection. Was told the car was in good condition. Upon purchase, multiple expensive repairs required. The private seller brought in the car on Monday July 7th. I called and gave the credit card for the inspection. At approx 8:45pm on the 7th I spoke to someone there named [redacted]. [redacted] told me that the car needed a new muffler ( I had no problem with this). He also mentioned that it had a slight oil leak. I told him that I was really concerned about an oil leak, and told him that I have owned 5 Toyota Trucks and never had an oil leak. I told him I absolutely hated any vehicle that leaked oil on to the driveway. [redacted] told me that the oil leak would "not make it to the ground", it would just gum up around the seals. I asked him if he thought the car was worth buying. He said he did and that the oil leaks will be fixed when the timing belt is replaced (I didn't really understand what he meant by this). I purchased the 2000 Honda Civic (July 11 2014) and drove it home, parked it in the garage and woke up the next day and saw 2 silver dollar sized drips on my garage floor. I was very upset about this, I moved the car to the drive way, again 2 drips on the concrete about 1 foot apart from each other near the front of the car. I called Crown Sat morning July 12th and asked to speak to Service Advisor [redacted]. He was with a customer so I called back. I left 3 voice mails on Sat for someone named [redacted] and never received a response, not even to tell me I had the wrong guy.I paid to have this Honda checked out before I purchased because I knew it was 14 years old. If [redacted] would have said that its possible that it will leak on the ground I would have not purchased the car. I called and spoke to another [redacted](I guess there are 3 or 4 of them) July 14th at Crown, he was not the guy I talked to. He thought it may be [redacted] or [redacted] He also told me that the charge to replace a seal on an Oil pan was $350. Since speaking to him I have been told that there are multiple oil leaks and it could cost $1-2000 to fix it. I sent an email to [redacted] (Service Manager), he referred me to [redacted] (Service Manager). I asked for a loaner car while my car was being looked at. They provided a nice loaner that I had for 2 weeks. [redacted] offered to do some oil leak repairs for $1400. I refused to pay this for repairs. They finally offered to replace the seals for $632.79. I paid them, then after service, filled out a survey saying I would not recommend them. I then received an email with [redacted]'s email address. I emailed him (Aug 15) that I was going to file a complaint with Revdex.com, no response.My complaint is for the oil leaks, but additional information: They also told me that the control arm/trailing arm bushings were torn ($620 fix at Crown, 2 other shops, less than $200)After 3rd time the car was in for a "clunk or popping noise" they realized the "rack boots were torn" also.Desired SettlementI feel that since I paid to have a pre-purchase inspection, Crown is responsible for the repairs. Their employee gave me incorrect information about the oil leaks.Business Response /[redacted]/I understand Mr. [redacted]'s main concern was the oil leak. However when Mr. [redacted] left the shop the day of the inspection we made him aware that the vehicle was leaking oil. Our issue is that we gave him our opinion that it might not make it to the ground. In general engine are not designed to leak and the majority of the time leaks will get worse with time. Due to that fact and that Mr. [redacted] was upset with the situation we offered him goodwill to repair the oil leaks on his vehicle. Crown Honda offered to complete $1400 worth of work for $632, and he accepted. He seemed to be satisfied with the offer of Crown Honda giving him $800 goodwill toward the repair. I do not believe that we should have to conceed any more goodwill torward the repairs made to Mr. [redacted]'s vehicle.Consumer Response /[redacted]/The seller brought the car to Crown, I paid for the inspection over the phone. Speaking with [redacted], on the phone, was my only contact with Crown Honda during the inspection. So "nobody told me anything before I left the shop" because I wasn't there. I specifically asked [redacted] about any problems (on the phone), he told me the oil "would *not* make it to the ground" he did not say "might". This is when I explained the importance of not having an oil leak. The reason you have a pre-purchase inspection is to get information from a qualified mechanic about problems with the car. Once again, the Crown employee gave me incorrect information that resulted in a $632 charge to me. Not once was there an apology for all the time and money this mistake caused me. Crown gave me a discounted price on a service I should not have had in the first place. Crown Honda should refund my money and admit that their employee made a mistake that cost me $632.Final Business Response /[redacted]/I apologize for say that you were physically here. I just meat that you were made aware of the issues with the vehicle prior to picking up the vehicle and/or purchsing the vehicle from the seller. I will quote you from your original complaint; "He also mentioned that it had a slight oil leak." If Mr. [redacted]'s biggest concern was an oil leak. Why persue a vehcile that has even a "slight oil leak". However, after 27 days and over 700 miles you returned the vehicle to Crown to check for an oil leak. On this visit, as you have stated prior, you were provided transportation for two weeks at no cost while we were negotiating the terms (that you agreed to) and repairing his vehicle. We must also take into account that this is a 14 year old vehicle with over 180,000 miles.In conclusion, originally said you do not like oil leaks. Crown did relay to you that this vehicle did have a slight oil leak and you made the decision to purchase the vehilce knowing that information. In efforts to resolve the issue I will offer Mr. [redacted] an additional $100.00 goodwill above and beyond what we have already participated.Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)"Why persue a vehcile that has even a "slight oil leak". The answer is: because your employee told me "that it would not make it to the ground and would be fixed at the next timing belt change." The reason it took 27 days and 700 miles is because the Crown loaner cars were not available, I had to wait for one. I called the service dept. the day I found the oil leak. I will accept the proposed resolution, but feel that it is not adequate. I understand the age and mileage on this car, that is why I brought it in for the inspection. I thought a Honda of this age may be a reliable commuter car.

Crown Honda will not stand behind their vehicle and employees word. Was told that lemon car would be taken care of. All I got was an upselling pitch.Have had multiple problems since purchasing a 2008 GMC Yukon XL from Crown Honda in June 2014. It broke down on the way home from the dealership. The truck has had multiple repairs resulting in $4300+ in repair work. Crown did pay for most of this under the 30 day warranty. Purchased extended warranty through crown which was a total bust. Warranty would not cover last service visit resulting in a $1500 estimate. Spoke with [redacted] and [redacted] Leslie multiple times about issues with the Yukon. [redacted] showed remorse about the constant and many problems I had with the truck and asked I bring it in and they would "take care of it". I explained to both Crown Honda employees multiple times that I was not interested or could I trade for a more expensive car. Not an issue, " we will take care of you", is what I was told. Initially two Honda Pilots were found, neither worked out. After a week or so I got word that another Pilot had arrived and to come look at it. Again I said, I am not bringing any money to the table. I was under the impression that Crown was standing behind their vehicle and had found me a an equal value replacement. This ended up being a total bait and switch routine. The entire process was to upsell me on another car. Crown Honda never intended on taking care of this issue. The Yukon is totally unreliable and has been a complete lemon from the start. The extended warranty purchased through Crown was terrible along with Fidelity Warranty Services customer service. I have been waiting for a follow up call from [redacted]. It has never happened. Throughout this process I have left multiple voicemails only to never receive any callbacks.Desired SettlementI want Crown Honda to purchase the GMC Yukon XL back for full market value and to reimburse me for out of pocket expenses associated with the extended warranty which was purchased. I have had to pay for multiple towing's, service work, and to take off work to deal with the lemon vehicle sold to me. I want an apology from the GM that shook my hand and said that this was a great vehicle and that I would have no problems because it was traded in from one of his friends.Business Response /[redacted] Please call [redacted] at XXX-XXX-XXXX so we can discuss your letter. To Revdex.com [redacted]General ManagerCrown Honda of southpointXXX-XXX-XXXXConsumer Response /[redacted]/Crown Honda has worked with me and gotten me into another vehicle. I appreciate all that helped the deal get done. I am satisfied. Please consider this issue resolved.Final Consumer Response /[redacted]/

Lied to about a warranty and lied to about the handling of said warrantyWhen haggling for a price, I was told this is as low as we can go but I'll "throw in an 8 year, 100,000 mile warranty." This was added to the price of the vehicle thus jacking up my monthly payments. When I discovered this, I brought it to the manager's attention, he told me he would resolve it and confront the finance manager. He never called me back. I don't want other people to be deceived to fall victim to such dishonest practices.Desired SettlementI'd like them to give me the following accessories to compensate for the fact that my monthly payments are much higher than they would have been:http://automobiles.honda.com/fit/accessory-detail.aspx?Accessory=FIT0015011...⇄ Consumer Response /[redacted]/It's being resolved. Thank you,[redacted]

Front brakes and related parts (struts, calipers, steering knuckle, ball joints, and other)may be permanently damaged by negligent repair work.Front brakes and related parts (struts, calipers, steering knuckle, ball joints, and other)may be permanently damaged by negligent repair work.On July 27th 2015 I took my 2007 Honda Accord to Crown Honda of Southpoint to get an oil change and to have the brakes checked.During the process of checking the brakes and re-assembling the vehicles brakes the technician failed to properly re-assemble the front right brake assembly.I noticed a loud clicking sound when leaving the facility. The next morning, July 28th, on my drive to work one bolt of the the right front brake caliper fell out while driving. The brake caliper then partially fell off of the brake disc into the wheel. This caused the wheel to lock and violently shake the car. I was traveling at 35 mph at the time and was able to control the vehicle enough to prevent a collision or wreck. The car was not drive-able (could not even roll it forward) and had to be towed to Crown Honda of Southpoint.Crown Honda attempted some repairs and the car is now drive-able.However, the brakes and related parts have not been returned to their previous state and may be permanently damaged.Since the repairs were attempted, there have been loud snapping and cracking sounds from the front of the vehicle when braking going from forward to reverse and vice versa. The brakes also make loud grinding sounds during normal braking.This was not the case prior to July 27th 2015.I am not confident in the resulting condition of the car or the repairs they performed. The condition of the car has been noticeably deteriorated by the failed reassembly of the front brake on July 27th, the resulting wheel lock up on July 28th, and the repairs attempted by Crown Honda on July 28th.Desired SettlementI want to take the vehicle to an certified Honda service center/dealer of my choosing that is not affiliated with Crown Honda of Southpoint to have the condition of the front brakes and all related parts thoroughly evaluated and inspected.If any issues are found I want to have the repairs performed at the unaffiliated Honda service center/dealer.I want Crown Honda to reimburse me for the cost of the evaluation/inspection and the cost of any repairs needed.Business Response /[redacted]/We are very sorry that Mr. [redacted] was disappointed with his service experience at our dealership. After learning of his concern in July 2015, we repaired the vehicle at no cost to him: we reimbursed him for his rental during the repair; and we provided an additional complimentary alignment service at this request and wash and waxed his vehicle as a goodwill gesture. We believed the matter was fully resolved and that the repair was done correctly. It appears based on this Revdex.com complaint that the vehicle is experiencing a new concern. We have not been given the opportunity to review this new concern, and ask that we be able to inspect the vehicle before responding further.

The dealer performed unauthorized work on my engine and in doing so ruined the engine. I want them to replace it.Crown Honda, ruined my engine by drilling a hole in the engine block. After getting no satisfaction I complained to Honda of North America and I thought they were taking my complaint to Crown Honda. I haven't heard anything in 7 months.My 1996 Accord is approaching 680,000 miles. The replacement engine (with 200K miles) I put in at my expense is not nearly as quiet/smooth as the original engine in my Accord. While it had some oil leaks, it was quiet and ran smooth as a top.On July 2, 2015 I brought my car into Crown Honda for a new timing belt. That afternoon I got a call from service advisor saying 2 of 5 bolts that held my water pump on were sheared off. He said they didn't do it and because of the proximity to the frame, there was little chance the bolts could be drilled out without pulling the engine and said it would cost over $2000. He said he was only 20% - 30% confident it was possible to drill bolts without pulling engine. He told me it would cost several hundred dollars to try! I told them to STOP ALL WORK and I would call in morning on how to proceed.I called a friend who told me of a mechanic that worked on just Hondas for 20 yrs. I called and he quoted me $700 to pull the engine/drill the bolts so I arranged to have him pick up my Accord the next day.I explained the situation to this mechanic and a mechanic at an independent Honda/Toyota shop. They both told me to bring a flashlight and go to Crown to inspect the sheared bolts. If they were rusted then they hadn't just been sheared off. If there was no rust then it would indicate they had just been sheared off by the dealer. I was told by BOTH mechanics they didn't believe the car could have gone 90,000 miles with 2 of 5 bolts missing. In their opinion it was impossible. I recently showed pictures I have of those holes to another independent Honda mechanic who also said there was no way the car could have gone 90,000 miles like that.The next morning I called the service advisor and said I was coming over to take a look at the bolts. When I arrived I found that in spite of my instructions to stop all work, the tech tried to drill both bolts. During this drilling, done in violation of my explicit instructions, I was told he successfully drilled one bolt but another was more difficult and would take more work and may not be possible without pulling the engine. I told the dealer I was having my mechanic pick my car up that afternoon. He told me I owed them $500 for the timing belt job and labor to drill bolts. I said that was ridiculous and since I had said to stop working on the car I wasn't paying them for that labor. I also refused to pay $500 for the timing belt job since the complete job was just over $700 and they hadn't come close to completing the work and had used no parts. Eventually I agreed to pay $250.Wasn't it convenient they drilled the bolts against my instructions and in the process made it impossible to verify they were the ones who sheared the bolts off? My mechanic got the car and called me after he pulled the engine. He found 1 of 2 holes the tech drilled was into the engine block NEXT TO the sheared off bolt. He said the block was not repairable. A second opinion confirmed this.I tried to reach Mr. [redacted], the Service GM at Crown. I explained what happened & he said he would look into it. After several hours he called and asked for pictures. He said they were consistent with his. He said the engine was repairable but he wouldn't pay to get the car. I would have to bring it to them. I told him I wasn't paying to return the car since they caused the problem and I already paid for it to be removed from their premises. He wouldn't give in and stressed how much it was going to cost them to go get my car. I told him that because of their screw up I was going to have to put a used engine in at my expense. He called back an hour later and said he was refunding the $250 I had paid for labor but that was it.Desired SettlementCrown SouthPoint Honda should have done the right thing from the start and put my car back in working order without charging me anything but the original cost I was quoted for the timing belt work. They should have offered to transport my vehicle back to the dealer at no cost to me and remedy the situation by putting a good quality used engine in my Accord at their expense. They should have apologized and they should have paid for my rental car expense. They did none of this. What they did do was perform work that I did not authorize them to do. They ruined my engine in the process and then were unwilling to take responsibility for any of it. They treated me like I had done something wrong. All they were concerned about was what it was going to cost them. No one was concerned about what it cost me, the customer. Most people don't purchase a vehicle and keep it for twenty years. Last month, my Accord turned twenty years old. I never had any intention of keeping it this long when I first purchased it. However, it has been very reliable and has really become part of the family, along with our five kids. There is an emotional attachment here that may not be able to be understood by you and I didn't realize it myself until I thought the car was going to the junkyard. My intention before this happened was to drive my Accord to 1,000,000 miles with the original engine. Crown SouthPoint Honda stole that possibility out from under me and then wouldn't even make things right. I want a good quality used engine installed at Crown's expense, not mine and I want to be reimbursed for the rental car expense I incurred while getting the current engine installed.Business Response I am surprised to hear from Mr. [redacted] and this situation. The last time we spoke we had an agreement that if I would refund Mr. [redacted] 100% of what he spent at Crown Honda, that our issues were resolved. Mr. [redacted] chose another shop to do business with. I do not understand how we are now discussing this issue again after ten months of no communication and fully refunding all of Mr. [redacted]'s money.Consumer Response The response from Crown Honda is completely unsatisfactory and is indicative of just how callous they have been since the start of this whole mess. All they care about is their bottom line. It appears their response was typed in two minutes with no thought and whomever responded didn't even bother to indicate their name.Yes, they refunded my $250. I was told this was being done because they "felt bad" about the situation. Anyone with half a brain knows a new engine and labor to install it is way more than $250 and it is ludicrous to suggest I would have accepted this as a full remedy to the situation. Of course, if Mr. [redacted] had bothered to read my complaint he would know I pursued a solution with Honda of North America within a few weeks of Crown Honda ruining my engine. As I stated in my original complaint, I understood they were pursuing some kind of remedy with the dealer. Unfortunately, this was not the case. Crown was completely unresponsive and uncaring right from the start. Why would they change now? They can make me an offer that is satisfactory or I will pursue this through other means. Thank you.Final Business Response Business states that they are meeting with customer on Friday. They intend to satisfy this customer and will at least refund him the cost of the engine.

Poor service and dead batteryLast week I had made an appointment at 4 pm for an oil change for Monday July 27. The following occurred on Monday July 27: 3:40 pm: I got out of work a bit early so I went over by 3:40 pm. I was greeted by [redacted] (even though my appointment was with [redacted] Explained I wanted an oil change , he suggested the tire rotation and alignment, I told him they could check to see if it was necessary but would not be getting that done today (I was tight on time, and I could come back another day if necessary) and he told me it shouldn't be long and I went to sit down.6:10 pm: Over two hours passed, and I went to go find [redacted] to figure out what was taking so long - I did after all have an appointment, came early, and only needed an oil change - nothing that takes 2 hours. He said they had it in the back and it would be done shortly.6:30 pm: I went to the desk in the back, where [redacted] was, and asked what is taking so long. It was ridiculous for me to be waiting so long, that I made the appointment at 4 pm because I have a baby at home that needed to be breastfed, and I needed them to hurry up. It was then I saw my car being lifted, and [redacted] told me that I needed a new battery. I did not have any problems with the battery what so ever. I denied the new battery. At this point my car had been in possession of the Honda service crew for almost 3 hours, in which I'm sure the battery was drained by leaving the keys in the ignition, leaving a door open, or something of that nature. I know it wasn't a brand new car battery, but it certainly did not need changing prior to going to Honda. I told [redacted] I needed them to get me on the road home ASAP. 7:05 pm: [redacted] finds me and tells me my oil change is free, does not give me any documentation that I had the oil change, even though I asked if I needed to sign anything prior to leaving. I didn't think twice about it since I had to get home to baby. 7:30 pm: I stopped for gas - my car wouldn't start. After waiting for my husband to arrive, and many failed attempts, we realized jump starting the car wouldn't work - the battery was too dead to hold a charge. My husband had to go buy a battery and install it for me. 9:30 pm: I finally make it home to my hungry baby, $136 poorer, with over 6 hours of time wasted.I emailed the service manager on July 28 with this account of events and did not hear back.Desired SettlementI would like to be reimbursed (not store credit) for the $136 I spent on a new car battery that was necessary due to negligence of the staff of Crown Honda of Southpoint. Business Response /[redacted]/I spoke with [redacted] and offered my apology for here recent visit. We also agree that Crown, as a goodwill gesture, will reimburse her the $136 that she had to spend on the battery replacement. Consumer Response /[redacted]/I received a call from the dealership expressing their apologies and verifying the correct address to send a check for the $136. He was apologetic about the experience I had, and said it was not the quality of service they strive to achieve at Crown Honda.Final Consumer Response /[redacted]/

Sales practices are conducted in a blatantly false manner by [redacted].Problem Date: June 23rd, 2016Purchase Date: June 23rd, 2016Model Numbers: Honda Fit 2016 Black; VIN: [redacted]XXXXXXXSales Rep: [redacted] (General Manager person relevant in this dispute although another sales rep did the initial sales pricess)Payment Amount: Disputed amount is $599Payment Method: Financing through [redacted]Before going in to Crown Honda to purchase the car, I'd obtained a price promise guarantee from Crown Honda (over email) which said that they will sell me the car at $16,475. I also had obtained a pre-qualification financing letter from [redacted]. So, I walked in with an[redacted].com price promise as well as a pre-qualification financing letter (and an interest rate etc). The sales manager ([redacted]) refused to honor the[redacted] price promise. He specifically said that since I was not getting financing from them, he could not sell me the car at the price promise that they'd guaranteed (of $16,475) because they would not make any money. So, he insisted that the only way for me to buy the car would be get a "environmental protection package" for $600 on top of it which I did not want. Or, they would simply not honor and just ignore the[redacted] price promise and only sell it to me at invoice (which was about $100 more than the price promise + the $600 environmental protection package). He specifically stated that he was adding the "environmental protection package" (which I did not want) only because they wouldn't make much money off of me otherwise (since I had the price promise and the financing set up). When I asked if I could buy a car without the "environmental protection package", [redacted] said that there were no Honda Fits in his inventory without the package. So, it may be a month, if ever, before he could get a car without the package to sell it to me. The price promise though was going to expire in a week's time. I went ahead and complained about this practice on[redacted].com which is listed here [redacted]XXXXXXXXXXXXXXXXXX.htmlThe sales manager, [redacted], responded with outright lies and deflections his response is below mine - in which he stated that I had refused to buy a car without the "environmental protection package" although I'd been offered one and also mentioned the terms of my financing from [redacted] (which really had nothing to do with Crown Honda and about which I have no complaints whatsoever). Their sales practices leave a lot to be desired.Desired SettlementRefund of some sort (either direct funds or the equivalent in accessories / services) of the extra $599 that I had to pay.Business Response As of today (September 27, 2016), we have submitted for a check in the amount of $599 to be refunded to the customer. The check will be mailed to the customer as soon as we receive it from our accounting department.Sincerely,Crown Honda of SouthpointConsumer Response I'll be happy to consider the case closed after I receive the check.It would be great if the check could be mailed to my new address as I've moved after purchasing the car. The new address is the one that is on file with Revdex.com. If it works better, I am also happy to drop by the dealership and pick up the check please let me know the date by which I could do so and also the name / contact information of the relevant person in that case.Final Business Response The check was mailed out today to the address provided. Thank you.

I purchased 'GAP' Insurance at this dealership when I bought my Honda Odyssey on 7/4/14. I then received a better finance rate from [redacted] and presented their finance manager, on 7/29/14, the one who sold me the GAP coverage, with the notification of refund.By law, they have 4 weeks to refund the GAP coverage amount ($750). I was told it would take 6 weeks by the finance manager. It has now been almost two months and I have not received a refund, nor had any update from the dealership.Product_Or_Service: VehicleAccount_Number: GAP Insurance CoveraDesired SettlementCrown Honda of Southpoint needs to immediately refund the FULL amount of GAP coverage ($750), less the amount of miles driven (which was indicated on the form I filled out with [redacted] between purchase and presentation of the refund request document.Business Response /[redacted]/Customer request has been fullfilled. Crown Honda was waiting for payoff information from the customer. Once Crown Honda recieved the information from the customer we issued [redacted] the check.

Did not honor Honda prepaid maintenance contract but instead deferred service until contract period expired.I purchased prepaid maintenance agreement for over $700 covering 36,000 miles with vehicle in another City. I brought to Crown Honda and gave maintenance agreement to service department. I returned to Crown periodically for oil changes. Having owned two Hondas prior to this, I mentioned at 15,000 and 30,000 miles need for service but they said it was not needed as "the computer" did not so indicate. Then the next oil change after 36,000 miles the service representative came out with a preprinted page with 30,000 mile service items needing attention. He showed me the air filter which was nasty and full of leaves. I declined the service work as I said I would contact the service manager later to resolve dispute but did agree to purchase new air filter although it was explicitly mentioned in contract and I know it could not have gotten that dirty since the last oil change. When I contacted service manager he backed up story of service technician that "computer" said service not needed. I asked for 30,000 service items to be done for free as it should have been done under contract, but he did acquiesce to reimbursing me for the air filter. That was over a month ago but I haven't seen a dime. He did "comp" that oil change but it certainly cost less than the $140 I spent for the air filter. Considering I have been a customer for six years and they had my phone number if there was any issue with the contract, I believe I have been cheated.Desired SettlementTo have work recommended by service mechanic to be done at 30,000 miles done for free or a credit for this amount if I have had the work done at another business.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@crownauto.comCrown Honda did agree to reimburse Ms. [redacted] the $140.00 requested. Unfortunately we had the incorrect address in our system. I have spoken to Ms. [redacted] and apologized for the error. I have already corrected the error and sent Ms. [redacted] a check to the correct address. Hopefully this has resolved the issue that she has with Crown Honda. Consumer Response The company explained that they inadvertently sent the check for the air filter to my prior address and forwarded the check to me for which I am appreciative. However, based on their service representative selling me an air filter and attempting to sell me services which were recommended at 30,000 miles AFTER the maintenance contract expired at 36,000 miles does not satisfy my suspicion that the dealership neglected to provide due diligence in making sure my car received the maintenance parts and service due under the contract. I made a point when I brought the car in for service after 30,000 miles but before 36,000 to point out the contract was about to expire and requested they make sure all was in good order. The nasty condition of the air filter revealed at the next visit was prima facie evidence that this was NOT done. The dealer has not proposed further compromise and I still request completion without cost of the maintenance their service representative proposed for a vehicle with 30,000 miles. As it does not appear I will receive any further accommodations, I strongly caution any person purchasing a Honda from any OTHER dealer to forgo any pre-paid maintenance contract if service will be performed by Crown Honda.Final Business Response I am unclear of what Ms. [redacted] is wanting from Crown Honda. I talked with Ms. [redacted] prior to responding the first time to ensure that her issues were resolved prior to responding to the complaint. The filters that she paid for, which would have completed the service at 30,000, we refunded her. Crown also completed three services after the contract had ended at no cost to Ms. [redacted]. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)When I brought in my car for service before the contract expired they said nothing was needed. When I brought in my car the next time the service agent presented me with a piece of paper which had recommended service at 30,000 miles and tried to sell me several hundred of dollars of work. It appears to me that I was stonewalled prior to the expiration of the contract. Also, I am not aware of three services after the contract endedjust one oil change which is usually less than 50$.