Crown Cleaners

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I just wanted to notify you that I have been in communication with [redacted] from Crown Cleaners over the past weeks and today, I received the settlement for my claim Thank you for your involvement in this complaint The settlement was not much but it was never about the money I just wanted to send a loud and clear message that if you fail to meet your contractual obligations, there are consequences In my claim I also asked them to outline any internal changes that would help someone else from having to go through my experience I did not get a resolution to that request, as I thought I might not Some business might consider that an admission of guilt and they are not about to do that Over all, I’m happy with the outcome and appreciate you being there to help ensure that consumers have an advocate to help them through these situations Thank you,

? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We are in receipt of your letter dated August 7, concerning customer, Ms [redacted] .? Upon receipt of your letter, we investigated Ms [redacted] ’s claim.? As a courtesy, on August 10, we refunded Ms [redacted] ‘s credit card in the amount of $279.80, which constitutes the charges incurred from our company for products ordered but, not received by Ms [redacted] .? ? Ms [redacted] ’s account is closed with a zero balanceOur records indicate Ms [redacted] placed her order through our website, www.getkeranique.com, on March 17, for the Keranique Hair Rejuvenation System (the “System”)? ? At the time Ms [redacted] placed her order, she also placed an order for our Bellaplex Rejuvenating Treatment (the “Treatment”).? Ms [redacted] enrolled in our “Risk-Free Trial” for both products.? The benefit of the Risk-Free Trial is to allow customer to try our full size products for a full days so they can feel and see the results before having to make decision to buy.? The products are not samples? ? We inform our customers they will be responsible for the cost of the merchandise unless it is returned as instructed.? Per the terms and conditions of our “Risk-Free Trial” Ms [redacted] agreed she would receive the System to try Risk-Free Trial for days? In exchange, Ms [redacted] agreed to be charged monthly payments of $79.95, the cost of the System, unless she contacted customer service for return instructions before the expiration of her day trial period and returned the System as instructedLastly, Ms [redacted] was informed that she would receive new System every two (2) months unless she contacted our customer service department to remove her account from the Beauty Auto-Shipment ProgramSimilarly, per the terms and conditions of our the “Risk-Free Trial” for the Treatment Ms [redacted] agreed she would receive the Treatment to try Risk-Free Trial for days.? In exchange, Ms [redacted] agreed to be charged monthly payments of $69.95, the cost of the Treatment, unless she contacted customer service for return instructions before the expiration of her day trial period and return the Treatment as instructedLastly, Ms [redacted] was informed that she would receive a new Treatment every days unless she contacted our customer service department to remove her account from the Beauty Auto-Shipment Program A customer is also removed from the Beauty Auto-Shipment Program when they return the Risk-Free Trial merchandise or any subsequent auto-shipments to our warehouseIn order for the online transactions to have been processed by our company, Ms [redacted] was required to check off a box which confirmed her acceptance to the terms and conditions of the Risk-Free TrialThese terms and conditions are displayed on the order page where the customer enters their credit card informationThe system is set up to reject the order in the event the customer does not click this box.? According to the notes in Ms [redacted] ’s account, Ms [redacted] cancelled her Beauty Auto-Shipment for the System on April 16, but did not cancel the Beauty Auto-Shipment for the Treatment.? There are no notes in Ms [redacted] ’s customer records indicating a change of addressConsequently and in accordance with the terms and conditions of the Risk Free Trial, we continued to ship the Treatment to the address on file On August 6, our warehouse received and processed a return shipment of the Treatment shipped to Ms [redacted] at which time we cleared the open balance of $Upon receiving your notice of your claim,? we refunded Ms [redacted] ‘s credit card in the amount of $279.80, which constitutes the charges incurred from our company for products ordered but, not received by Ms [redacted] .? ? Ms [redacted] ’s account has been closed with a zero balanceThank you for bringing this matter to our attentionWe apologize for any inconvenience this may have caused Ms [redacted] and greatly appreciate the opportunity to clarify this matter.? ? ? We hope that we have resolved this complaint to Ms [redacted] and your satisfactionPlease feel free to contact our office if you should have any further questions regarding this account.?

Final Consumer Response / [redacted] (4200, 11, 2016/07/27) */ I received a check for the reimbursement of the shirt int he amount of $I have not yet been reimbursed for the cleaning fee of $Of course, I do not feel that I should pay for cleaning on a shirt that was never returned to me

Good morning,I apologize for the delayed responseOn December 9th, we called *** *** to inform him we had the check for his damaged shirtOn December 10th, he came to the Bullard & West location to pick up his reimbursement check from one of my employeesThe issue has been
resolved

June 1st, 2017*** ***Dear Mrs ***,In the matter of your complaint to the Revdex.com, I regret that there was a concern that was not addressed to your satisfaction and I am committed to resolving the matter to your satisfaction

On 01/13/2018, I dropped off a limited edition 50th anniversary Navajo Nation Fair Pendleton Blanket to Crown Cleaners to have it dry cleanedUpon dropping off the blanket, I received a ticket indicating that the blanket will be ready for pick up on 01/17/However, I was unable to pick up the blanket until the 01/26/During that time, I was told by the cashier and manager (Glenn) that my blanket was given to another customer with the same nameThe manager indicated to me that he would try to get in contact with the other customer and wanted to know what we could do at that time, I indicated that I would give them days to recover my blanket, which we agreed toOn 02/02/2018, I returned to Crown Cleaners to find out the status of my blanketAt that time I was told my blanket was still not recoveredThe cashier that was on duty wanted to know what I wanted to doI indicated that I wanted to be compensated for the blanket at the retail amountThe retail amount is $T

Good Afternoon, Please see attached response to the complaint of *** *** If you need anything further, please let me know.

We are in receipt of your letter dated August 24, concerning customer, MsTara ***Upon receipt of your letter, we investigated Ms*** claim and below are the facts and our resolution of the matter, based on the notes in Ms*** accountAs an initial matter, on August 19, we refunded Ms*** credit card in the amount of $149.90, which constitutes all the charges incurred from our company for products ordered In addition, we are sending Ms*** a separate check in the amount of $5.94, to cover the shipping and processing of the ordered productsMs*** will receive this check within to days from the date of this letter. Ms*** will no longer receive any charges or shipments from our company and her account with us is closed.I looked into how to this error occurred and I came to the conclusion our warehouse failed to process Ms*** returned shipments and refund properly. This is clearly a mistake at our end and we take responsibility for it. Upon learning of our mistake on August 19, we immediately refunded Ms*** credit cardThis is the least that we can do in the light of this unfortunate event. Please extend our sincere apologies to Ms***.Ms*** stated in her complaint that she was dissatisfied with the customer service she received from the representative with to whom she spokePlease note that customer service is a top priority of our company, so all of our representatives are trained to speak with customers in a respectful and courteous manner We would like to assure Ms*** that our Quality Assurance department is trained to take the appropriate corrective action necessary when a representative has failed to follow company policies or protocol.Thank you for bringing this matter to our attentionWe apologize for any inconvenience this may have caused Ms*** and appreciate the opportunity to clarify this matter. We hope that we have resolved this complaint to Ms*** and your satisfactionPlease feel free to contact our office if you should have any further questions regarding this account.

I was very unhappy with the way the representative handled the situationHe was constantly talking while I was trying toexplain something and I incurred a dollar over draft fee from my bank because of the business taking money which clearly shouldn't have been taken.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** I am writing to apologize for this terrible mwith your blanketGlen was honorable in his promise to make amends for the mistake on our part. Glen left for a professional race out in the desert of California January and left instructions to let you know the bookkeeper
would write you a check for the blanketHe and his driver were involved in a rollover in the race and Glen ended in the hospital in Palm Springs with a fractured back. You talked on the phone with a CSR, Lori who took the information and tried to call GlenHe was out of cell phone reach in Johnson Valley, CA, so she called you right back (redial) to let you know she left a message with himShe wrote your phone number on the pad as ***When I called to get an address as to where to send the check, of course there was no one at that number to respondI had gone down to find your name & original phone number in the computer, but when the other *** *** had picked up that day, the young clerk merged the two accounts under his name, so we had an old number for the other *** *** & have been unable to find him. I received a letter from the Revdex.com, which has your phone number & address on itThank you for your attempt to settle this through them, because we were at a loss as finding you again. Enclosed is a check for the compensation & our deepest apologiesThe other clerk that checked you blanket in remembers the embroidery in the center of the blanketOur biggest disappointment is the young clerk that added your blanket to his order & merged the accounts without double checking the circumstances and the fact the other *** ***, a longtime customer, has not had the decency to return something like that blanket, knowing it wasn't his. I hope this brings you some peace in knowing we are not the company that ignores our mistakes, but we take full responsibility of the people we hire and their errors. Sincerely, Debbie D***

? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We are in receipt of your letter dated August 7, concerning customer, Ms*** ***.? Upon receipt of your letter, we investigated Ms***’s claim.? As a courtesy, on August 10, we refunded Ms***‘s credit card in the amount of $279.80, which constitutes the charges incurred from our company for products ordered but, not received by Ms***.? ? Ms***’s account is closed with a zero balanceOur records indicate Ms*** placed her order through our website, www.getkeranique.com, on March 17, for the Keranique Hair Rejuvenation System (the “System”)? ? At the time Ms*** placed her order, she also placed an order for our Bellaplex Rejuvenating Treatment (the “Treatment”).? Ms*** enrolled in our “Risk-Free Trial” for both products.? The benefit of the Risk-Free Trial is to allow customer to try our full size products for a full days so they can feel and see the results before having to make decision to buy.? The products are not samples? ? We inform our customers they will be responsible for the cost of the merchandise unless it is returned as instructed.? Per the terms and conditions of our “Risk-Free Trial” Ms*** agreed she would receive the System to try Risk-Free Trial for days? In exchange, Ms*** agreed to be charged monthly payments of $79.95, the cost of the System, unless she contacted customer service for return instructions before the expiration of her day trial period and returned the System as instructedLastly, Ms*** was informed that she would receive new System every two (2) months unless she contacted our customer service department to remove her account from the Beauty Auto-Shipment ProgramSimilarly, per the terms and conditions of our the “Risk-Free Trial” for the Treatment Ms*** agreed she would receive the Treatment to try Risk-Free Trial for days.? In exchange, Ms*** agreed to be charged monthly payments of $69.95, the cost of the Treatment, unless she contacted customer service for return instructions before the expiration of her day trial period and return the Treatment as instructedLastly, Ms*** was informed that she would receive a new Treatment every days unless she contacted our customer service department to remove her account from the Beauty Auto-Shipment Program A customer is also removed from the Beauty Auto-Shipment Program when they return the Risk-Free Trial merchandise or any subsequent auto-shipments to our warehouseIn order for the online transactions to have been processed by our company, Ms*** was required to check off a box which confirmed her acceptance to the terms and conditions of the Risk-Free TrialThese terms and conditions are displayed on the order page where the customer enters their credit card informationThe system is set up to reject the order in the event the customer does not click this box.? According to the notes in Ms***’s account, Ms*** cancelled her Beauty Auto-Shipment for the System on April 16, but did not cancel the Beauty Auto-Shipment for the Treatment.? There are no notes in Ms***’s customer records indicating a change of addressConsequently and in accordance with the terms and conditions of the Risk Free Trial, we continued to ship the Treatment to the address on file On August 6, our warehouse received and processed a return shipment of the Treatment shipped to Ms*** at which time we cleared the open balance of $Upon receiving your notice of your claim,? we refunded Ms***‘s credit card in the amount of $279.80, which constitutes the charges incurred from our company for products ordered but, not received by Ms***.? ? Ms***’s account has been closed with a zero balanceThank you for bringing this matter to our attentionWe apologize for any inconvenience this may have caused Ms*** and greatly appreciate the opportunity to clarify this matter.? ? ? We hope that we have resolved this complaint to Ms*** and your satisfactionPlease feel free to contact our office if you should have any further questions regarding this account.?

? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We are in receipt of your letter dated August 14, concerning customer, Ms.? *** ***.? Upon receipt of your letter, we investigated Ms***’s claim and below are the facts as well as our resolution of the matter based on the notes in Ms***’s account.? As Ms*** has disputed the transactions through her financial institution’s chargeback process we are unable to refund her credit card.? ? Ms*** can expect to receive her refund in the amount of $139.90, directly through her financial institution.? Ms***’s account with our company has been closed with a zero balance.? Our records indicate Ms*** placed her order through our website, wwwbellaplex.com, on January 18, for the Bellaplex Rejuvenating Treatment (the “Treatment”)At the time Ms*** placed her order, she enrolled in our day Risk-Free Trial program for product and paid $1.99, for shipping and processing of the shipment In order for the online transaction to have been processed by our company, Ms*** was required to check off a box which confirmed her acceptance to the terms and conditions of the Risk-Free TrialThese terms and conditions are displayed on the order page where the customer enters their credit card informationThe system is set up to reject the order in the event the customer does not click this box Per the terms and conditions of the Risk-Free Trial, Ms*** was informed that she would receive a full size Treatment for daysIn exchange, Ms*** agreed that the credit card she provided would automatically be charged two (2) monthly payments of $69.95, the cost of the Treatment, unless she contacted customer service for return instructions before the expiration of her day Risk-Free Trial period and returned the Treatment as instructed.? Ms*** was informed that she would a new Treatment every unless she contacted our customer service department to remove her account from the Beauty Auto-Shipment ProgramA customer is also removed from the Beauty Auto-Shipment Program if they return the Risk-Free Trial merchandise or any subsequent auto-shipments to our warehouse We offer our customers “Risk-Free Trials” of our products; the benefit of the Risk-Free Trial is to allow the customer to try full size products for a full days so they can feel and see the results before making a decision to buyThe products are not samplesWe inform our customers that they will be responsible for the cost of the merchandise unless it is return as instructed Included in all of our shipments is an invoice outlining the specific bill dates and amounts that will be charged to the customer if they decide to keep the merchandiseAdditionally, we request that the customer contact our customer service department in the event they wish to obtain return instructions, thereby ensuring that their package will be properly received and processed by our returns department and that they will not be charged for the products while their return is in transitWhen a customer calls in for return instructions, we direct them to return the products, whether used, empty or full, through the United States Postal Service (USPS) and request they obtain a Delivery Confirmation Number as proof of the returnWe also provide the customer with a Return Number to put on the outside of their package to ensure expedited processing with our returns department Our records indicate that Ms*** did not contact customer service at any point during her day Risk-Free Trial period, nor did we receive the return of the first shipment in our returns departmentTherefore, in accordance with the terms and conditions of the Risk-Free Trial, on February 26, we attempted to charge Ms*** for her first monthly payment however, the charge to Ms***’s credit card did not go through, until March 14, 2015.? Similarly, the charge to Ms***’s credit card for the second monthly payment did not go through until May 30, On March 24, Ms***’s second shipment was shipped Upon review of Ms***’s account, we see that she contacted our customer service department on March 29, to cancel all future shipments and to let us know she returned the initial shipment without a RMA.? During that call, the representative provided Ms*** with all of the return instructions for the second shipment, including Return Number ***, and advised her that we must receive her return no later than April 12, to avoid future charges To date, our warehouse has no record of receiving the return of the Ms***’s initial shipment.? Our warehouse did receive the return of Ms***’s on second shipment on April 16, 2015.? Upon the receipt of this returned shipment Ms***’s open balance was cleared.? ? ? As Ms*** has disputed the transactions through her financial institution we are unable to refund her credit card.? ? Ms*** can expect to receive her refund in the amount of $139.90, directly through her financial institution’s charge back process.? Ms***’s account with our company has been closed with a zero balance.? Thank you for bringing this matter to our attentionWe do apologize for any inconvenience this may have caused Ms*** and appreciate the opportunity to clarify this matterWe hope that we have resolved this complaint to Ms***’s and your satisfactionPlease feel free to contact our office if you should have any further questions regarding this account.?

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes, they completed it and I am satisfied with the work. Thank you!Regards, 
[redacted] [redacted]

Final Consumer Response /* (4200, 11, 2016/07/27) */
I received a check for the reimbursement of the shirt int he amount of $53.02. I have not yet been reimbursed for the cleaning fee of $3.79. Of course, I do not feel that I should pay for cleaning on a shirt that was never returned to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I just wanted to notify you that I have been in communication with [redacted] from Crown Cleaners over the past 2 weeks and today, I...

received the settlement for my claim.  Thank you for your involvement in this complaint.  The settlement was not much but it was never about the money.  I just wanted to send a loud and clear message that if you fail to meet your contractual obligations, there are consequences.  In my claim I also asked them to outline any internal changes that would help someone else from having to go through my experience.  I did not get a resolution to that request, as I thought I might not.  Some business might consider that an admission of guilt and they are not about to do that.  Over all, I’m happy with the outcome and appreciate you being there to help ensure that consumers have an advocate to help them through these situations.  Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The worst dry cleaner I had! They ruined my Juicy Couture winter coat!!!!! I paid $200 for it and now I hope I can wear it! The coat had a faux fur on the hood but it was not removable, so I dry cleaned it ones before and it was fine(in another place) and then my friend suggested me to go to this place and when I picked it up (the coat still was just 2 months old) and looked like new, the fur was all burned and looked very bad, and the lady there didn't want to acknowledge it, she was saying that I brought it like this, but I have pictures of the coat just from the day before I took It to clean here, it looks perfect, so I said I want to speak with the owner, I waited 2 weeks for him or call me, then left him 3 messages, and visited the cleaner 3 times, he was not getting back to me! They change me for the service and never even offered me to fix the damage, and he never even call me with apologies! So I went to the place a month a half later to just take my coat, so I can take it else where to get fixed and going to report them to a Revdex.com. And still no one has called me form the cleaner!!!!!Desired Settlement: I would like for them fix my coat, and also I have been charged for the service, so I would like a refund.

Business

Response:

I am responding to your letter dated April 9, 2014. I have checked my records extensively and found that the coat in question was not damaged by us at all. Our employee accepted the coat (very dirty and already had the faux fur on the hood damaged). We explained this to [redacted] when she came to pick up the coat. She claimed that the hoodie was burn. We explained to her that it was not the case and shed refused to accept our explanation.

We even gave her an excellent price ($10.00) for our services. We cannot fix something we did not break, but we are willing to give her $10.00 back.

Very truly yours,