Crown Collision Center Reviews (%countItem)
View Photos
Crown Collision Center Rating
Description: Auto Body Repair & Painting
Address: 5237 34th St N, Saint Petersburg, Florida, United States, 33714-2400
Phone: |
Show more...
|
Fax: |
+1 (727) 525-1049 |
Web: |
|
Add contact information for Crown Collision Center
Add new contacts
Crown is fraudulent and inadequate.
Crown
I was in am accident 3 months and Audi said this is the collision place to use. I was first told they needed to order parts and they would be in touch. Weeks went by and I could not get a response by phone or email. I was forced to pay for a rental car in excess of $1,000 even though the collision place said they were covering the cost after insurance paid 30 days. It's about $23,000 in damage. I was told there are parts that are discontinued so if they can't find the parts, my car will be totalled. The adjuster then admitted that Crown Collision would have to cover the cost of parts and labor if it was totalled at this point. Miraculously, they were able to "salvage" the parts even though I had been previously told there was no way to salvage it. It's obvious that Crown didn't want to lose money. Besides the body work, I have a picture of the intake removed from my car, the intake exposed and the car covered in a thick layer of dust. Air filters are there for a reason, but mine had been open for God knows how long. I only saw this after showing up unannounced since I couldn't get in touch with anyone. Now it's been 3 months and the only thing I get back is that my car should go to paint next week, but I've heard that for nearly a month now.
We have spoken with the customer after receiving this complaint and discussed the following. We explained how an insurance company determines to deem a vehicle a total loss and his vehicle was still under that threshold with his insurance company. We explained there was only 1 discontinued part which is an undamaged metal bracket, it attaches to a panel that was damaged and getting replaced and would be more cost effective to replace the bracket vs. drilling it out and welding it back on. We were able to drill it out and weld it back as it was discontinued and it is an acceptable repair method. He had asked what happens when parts are discontinued and you can't fix the vehicle, who would pay for what had been done to the vehicle already and we explained the insurance company would pay for the charges at that point (like disassembly, attempted repairs). We explained based on the total labor hours of the repair, the steps needed to fix the vehicle correctly, obtaining the parts for repairs and obtaining the insurance company approvals for repairs equates to a longer time than what his policy covers for a rental. He elected for the optional insurance protection on the rental during the initial period when his insurance was paying for the rental and that is what the additional fees were for, he did elect to have them removed from the rental contract and no longer has to pay for the optional rental insurance. We had agreed to cover the cost of the rental as a goodwill gesture because his policy did not have enough allowance to cover the rental for the entire repair process time period.
(The consumer indicated he/she DID NOT accept the response from the business.)
After several complaints, the manager finally reached out to me. Although, very little was clarified. The claim adjuster is trying to deny everything she told me so this is a nightmare. I asked what parts were discontinued, she was not able to tell me. She said she would have to ask the technician and get back to me, which she never did. She told me, direct quote, "If we can't salvage the discontinued parts, then the car will be totaled". This is when I asked who would cover the cost at this point. If the car was deemed totaled at this point, my insurance company would pay off my car, but who would pay the labor costs, and the costs of the parts that were ordered? The adjuster told me the collision place would have to cover the cost at that point. Another thing she's claiming she never said. If the shop would be out money if the part couldn't be salvaged, they are clearly incentivized to find a way to make it salvageable. Surprise surprise, that what I heard the words "acceptable repair method". So I needed a part, but that part could be purchased so they are going to do whatever it takes to not lose money. Keep in mind my accident was on June 28th and the collision center had my car the next day. It is now October and the only answer I get is "your car should be ready next week". I started hearing that in August and it's still the same story. As for the car rental. Yes, I opted in for a charge of $13.99 a day, which I later removed, and the shop agreed to cover all costs after August 10th since my insurance only covers 30 days. Since August 10th alone, I was charged $108.08, $229.13, and $127.95. That doesn't include all the prior charges I was billed for. I drive an Audi S6 and have paid well over $1,000 in rental fees for a base model camry. Additionally, the above response completely ignores what I stated about my entire intake being removed and sitting on top of my car when I showed up at the shop unannounced. The intake was wide open and I took pictures of the thick layer of dust.
We have resolved the issues with the customer and have addressed all of his concerns. Repairs have been completed to the manufactures standards. We had the vehicle serviced at our Audi service department as a courtesy for the customer to ensure no issues with any dust that was in the engine compartment and from the air intake tube being removed, we performed a complete detail on the vehicle also. We applied a rebate on the repairs for the customer to assist with his out of pocket portion including the upgraded grille that was replaced. we have agreed to paint an additional portion of the vehicle behind the front grille as a courtesy which we have scheduled for the customer. If any issues are to develop in the future that are a result of our repairs it would be addressed under our warranty, or if they are from the loss and had not been addressed by the insurance company, they still can be presented to the insurance company for approval.
I get my car service at Crown.Buick right next door so when I had to get my passenger rear view mirror fixed my agent said to take it there and they would have to accept what insurance paid.
I went there first to get an estimate and the receptionist Taylor F. was kind of harsh but I said well maybe it's just end of day.. I will give her the benefit of the doubt (Of course this is her )
I came back and received my estimate and to get a date for repair.
My appointment was today 7/11/19 @4pm and I was there on time my agent Christina P. was not available at my appointment time so another representative took my car back at approx 4:12pm.
My encounter with the receptionist again ,Taylor F. ,was not a pleasant one . She lacks any type of equate in speaking and dealing with people mostly of color . This entire establishment lack MAJOR DIVERSITY.
My car was taken back for repair and I happened to be walking around the building getting in my steps when I notice my car was being repaired with the engine still running and air conditioner on and both front doors wide opened .
I ask the technician why is the car still running and he stated oh yeah you can cut if off !'!WTH. !! I asked , if I had not come by would the car still be running !!
Totally NOT RIGHT!!
Then the shop foreman came over by the name of Robert F. and then I asked him if they keep cars running while doing repairs and he stated the car just came over there. Ok so what!! I said so you would have kept my car running and the he stated very angrily you can just go back up to the front!!
I told him I did not have to go up front and I will still be walking around the building !! Period you can not tell me where to go!!
27 minutes later car was done. Yes I put a timer on them .
When I went back to the front and after 5 minutes sitting the car was driven back up. Christina P. had my keys and I asked for them to look over the work.
I went into the building to finish paperwork and ask for all parties names . The manager is Steven L. which I left a voicemail message at 4:49pm and the proceeded to half listen to Christina give her spill on warranty info which she stated she had to verbal state . At this point I really don't care to hear anytime and I am disgusted with this establishment lack of customer service !
The only decent person who addressed me correctly was Tatiama. I told them this establish lacks diversity and I do not care how Taylor addresses people on a constant and repetitive basis!! I listened to her when I initially came there after I had to wait for a intake person.
I advised Christine , Taylor, and anybody else up front that I would be putting in a formal complaint and letting The owner of Crown know how this person of color was treated !!
There was NOT one black persons employed in the front office nor any repair technicians!!
watch how you treat people!! come at me correct or LOSE MY BUSINESS and a poor rating .. maybe that will get someone who's pay grade is higher than these individuals I dealt with !!
I have yet to receive a call from management .
This is my second experience with the great team at Crown Collision Center. Frank and all of the team that have worked on my two Honda Accords have done a wonderful job returning them to mint condition. I would gladly recommend them to anyone.
I had a horrible experience here that unfortunately has taken two months and still is not satisfactory. They never called me back when they said they would. The car was never ready when they said it would be. They had my car for over 6 weeks for a job that was supposed to take one week. It still looks really bad. I finally gave up. So many things were damaged on my car while they had it for repairs that I'm afraid to take it back to them. I'm just going to have to deal with a poor paint job. Most of it was done under warranty, or else I would really be ready to lose my mind.
In the most sincerest way possible, I urge you to find another body shop.