Crown Eurocars Reviews (%countItem)
Crown Eurocars Rating
Address: 8302 US Highway 19 N, Pinellas Park, Florida, United States, 33781-1709
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+1 (727) 522-4539 +1 (727) 521-4489 |
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www.crownautonet.com
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On September 28, 2019 I gave a One Thousand Dollar Money Order to Crown EuroCars Financial Services Manager, Rob W. This money was to hold a vehicle that I intended to buy until I was able to provide the full down payment on the following Monday - September 30, 2019.
The deal fell through and I did not purchase the vehicle. On that Monday I asked for a refund of my $1,000 from Rob W., Accounting Manager Jessica, and Marc I. I was refused my refund due to a policy of keeping "checks" for 10 business days in order for them to clear the businesses bank - even though I provided a Money Order (bearer instrument) that records show was cashed by this business on October 3, 2019.
After repeated calls and my going out to the business in person, as of this writing (10/8/2019) this business continues to refuse to refund my money. Their policy was never communicated to me beforehand, and they are unlawfully collecting interest on my money.
Product_Or_Service: Down payment of vehicle
Refund I want my money immediately refunded. I also want a record of this businesses unlawful business practices made known to the public.
Mr. refund check was cashed on October 10, 2019.
I HAVE BEEN WORKING WITH LARRY C., JESSICA S. & MARK I. SINCE THURSDAY THE 15TH OF FEBRUARY, THEY RAN MY CREDIT APPRAISED MY CAR AND GAVE ME A QUOTE, THEY THEN SPOKE WITH A CREDIT UNION AND CALLED ME TO FINALIZE THE QUOTE. I AGREED, AND ADVISED THEM THAT I WOULD BE THERE ON THURSDAY TO PICK UP THE CAR AND PAY THE DOWN PAYMENT. AFTER I AGREED THEY ARE TELLING ME THERE IS A NON-REFUNDABLE $500 HOLDING FEE, ONCE I OBJECTED, THEY TOLD ME THAT A MANAGER WILL CALL ME BACK TO DISCUSS. AFTER THE CALL BACK, I LEARNED THAT THE CAR HAS AFTER MARKET PARTS (REAR EXHAUST, AND AFTER MARKET SUSPENSION THIS VOIDS THE AUDI WARRANTY AND THAT'S PART OF THE APPEAL TO ME ABOUT THE CAR), NONE OF THIS WAS DISCLOSED. THEY WERE WILLING TO MAKE ME PAY A $500 NON-REFUNDABLE FEE WITHOUT DISCLOSING EVERYTHING ABOUT THE CAR. ON TOP OF THAT, AFTER WE AGREED TO A DEAL, THEY WERE TRYING TO SELL IT TO ANOTHER PERSON ON THE SAME DAY.
Product_Or_Service: AUDI S5
Correction to a credit report I WANT THE INQUIRIES TO BOTH MY WIFE'S AND MINE CREDIT REPORT REMOVED!
Thank you for the opportunity to respond to Mr.' concern. I want to apologize to Mr. if there was any confusion in communicating Crown Eurocars, Inc. ("Crown") policy on what is required to hold a preowned vehicle posted for sale. Mr. purchased a 2011 Audi A5 (Ibis White) with 18,693 miles on the odometer. This vehicle is highly desirable and attracts many interested customers. To be fair to all Crown customers it is required that in order to hold a vehicle for a near future purchase, a non-refundable deposit is required. We feel this is equitable to all parties by providing the vehicle to the first customer financially committing to the purchase.
Mr. incorrectly alleges Crown did not disclose that there were not any warranties provided with the vehicle. A Federal Buyers Guide indicating the vehicle was being sold AS IS - NO WARRANTY was presented to and accepted by the customer as evidence by the customer's signature. Another Crown AS/IS form specifically disclaiming all warranties was present to and accepted by customer, as evidenced by customer signature.
Unfortunately we cannot perform the customers requested resolution as Crown performed the financing activities in which we are required to inquire upon the customer's credit for further submission to the indirect lender. Any request to remove the inquiries would be quickly denied.
Thank you again for the opportunity to respond to Mr.' claim.
Sincerely,
Larry C.
General Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
Because their premise is false, my issue wasn't witwith the warranty, my issue was with their sales manager who asked me for a deposit after Jessica S. (finance) & I agreed to a deal. The sales manager THEN called me to state that unless I gave a $500 deposit, they wouldn't hold the car. At which point he disclosed for the first time, that the car was out of warranty! My reaction was to refuse to give a down payment, and tell him Jessica & I had ALREADY verbally agreed to the purchase of the vehicle. I also stated that it was poor practice to disclose a missing warranty with a client AFTER giving an ultimatum about a non-refundable deposit to hold a vehicle. In a nutshell, Jessica & Larry C. were AMAZING to work with, the sales manager Eric was a conniving liar and is giving the business a very bad reputation.
I would like to sincerely apologize again for the apparent confusion in the communication and interpretation of Crown Eurocars' policy on pre-owned vehicle deposits.
Through conversations with my team, it appears Mr. is enjoying his vehicle. On behalf of the Crown Eurocars Team, I would like to wish him the best.
Sincerely,
***
General Manager
I leased a new 2019 Mercedes Benz CLS53 from Crown Eurocars on November 23rd of 2018. From the very 1st day the remote start on the vehicle did not work. I downloaded the app for my phone, the only way it works, followed the instructions with the concierge and we could not perform the function. I asked for the vehicle to be repaired. I asked why it did not work as the car is brand new. The response from the service manager was " well its a brand new car and they are working out the bugs". I found this answer unacceptable. I have taken the car to the dealership twice, they have done nothing. I have spoken to the General manager, who walked me into the service department and left. Service department has no intention of doing anything. I have called twice and spoke to different service managers stating there is nothing they can do until Mercedes fixes the software. While this may seem like a trivial problem or issue, I live in Florida, my car is parked outside, the car has a black interior. I cannot sit in the car unless I open the doors and let the heat dissipate for 5 minutes. Why is Mercedes benz selling cars with a know defect? When I ask for documentation regarding the software update they cannot provide it to me. Here I sit with a 100K car that is not right. I want the car replaced, the problem resolved, or out of the lease.
Product_Or_Service: New Car
Other (requires explanation) Resolve the problem within 30 days or replce the vehicle with a working car, or cancel the lease and give me a full refund.
I want to thank you for allowing us to respond to Mr.' concern. We have contacted Mercedes Benz (Manufacturer) regarding the software update for the remote start feature. It seems that the phone or tablet application software is flawed and will not properly start the vehicle. The Manufacturer Service Representative has informed us that they are diligently working on a software fix to correct this issue. We expressed Mr.' request to replace the vehicle to the manufacture in which they declined.
I would like to sincerely apologize to Mr. for this inconvenience and will contact him immediately upon the receipt of the Manufacturers software update.
Very best regards,
Larry C.
General Manager
ordered car promised by the end of Oct.end of Oct.told little delay will be about 10th of Nov. now told unknown may be march or April )
Aug 18th 2017 I was at the dealership met with Sales Man Mr.Victor L.and ordered *** Request # & Baumuster XXXXXX model *** as I was told it will be delivered by the end of Oct at the latest and it could be earlier I was happy and paid the Deposit also the sales manage did come by and gave small discount and shake hand to confirm his name is Mr. Wesley H. (I do have 2 witnesses with me a friend and my son) .
I did send couple of emails to the sales person coming Oct. trying to see the status no answer so I visited him about the 22nd of Oct to see status he told me that they had some delay at the port and the car will be make it about the 10th of Nov. and they will call me as he did look into his computer and confirmed my phone # in the system.. I was OK with it as I was going overseas , I got back the 16th of Nov. so I west there the 19th thinking I will be able to pickup the car so excited .. as I was waiting for my sales Man Mr. Victor and other sales man check in the system for me and he could not find any thing under my name wow.
Then my sales man came inn he started looking in the system could not find it then got the hard copy of the order from his desk went to the manager and they started making phone calls and then he went to another office not sure why and he told me the care is not manufactured yet and it is a miss Mercedes is in a jam for as many ordered as they have so I talked to the manage Mr. Wesley and he said yes we are not sure when will be finished may be March order april and he did deny that they told me it will be coming by the end of Oct saying he never said that (I have witnesses ) and why I would order a car in Aug. to get it deliverable in April when I can get much sooner in a lot of places .. I believe my car came and they sold it for more money as if not this is a very bad customer service and to cover up Mr. W. told me I can take my deposit back which I felt an insult so I did walk a way telling in the way out I did not pay the deposit to get it back 3 months later I need my car .
based on there confirmation I will have no car by the end of Nov. thinking I will have mine way before then .. I believe if I go to any delear today the deleiver day will be about March not when I ordered in Aug. have all the Docs for that as there is another person same time I ordered per the sales man Email he will get his car next week (his order also dated Aug 18th .. sales man claimed the deposit was done feb 2018 (not sure of that may be was for different car and then made the new order aug
the easy answer is getting my car as I will have no car by the end of the month I have to rent car or have the one they ordered .. I believe they did a mistake or wrong in regard of my order and I think they should fix it and manage to get me a car as promised ..and apologize for offering to give my deposit back as an insult, as a big the company is I am sure they can fix the issue as the created that
Contact Name and Title: Larry C.
Contact Phone: XXX XXX-XXXX
Contact Email: ***@crowncars.com
December 1, 2018
Revdex.com
RE: Case: XXXXXXXX
***
***ve S
St. Petersburg, Florida XXXXX
Dear Ms. D;
Thank you for the opportunity to address Mr. complaint of November 20, 2018
The facts as he represented are not correct. In fact he ordered the 2019 G550 from Crown on August 18, 2018, his order was promptly placed and is in the que for production.
The G550 is in high demand and is produced in low numbers worldwide. Mercedes Benz production schedules change from time to time, production is sometimes shifted and allocated to different markets. No dealer has control over when a vehicle will be built, but we do request production and fulfillment in the order taken. It is true 2019 model G550 would begin delivery in the Unites States in October of 2018, but for orders placed earlier in the year, not for an order taken in August. Crown like every Mercedes Benz dealer is allocated a low number of G550's for delivery in a given year, we cannot fulfil any orders for any additional units, hence the time delay for delivery. If dealer is allocated production and doesn't sell any of the allocation it becomes available for immediate sale when received by that dealer but still over a long period of months otherwise it would difficult to effect immediate delivery for any order.
Mr. referenced a friend who ordered the same model S550 and will take delivery soon, but his friend's vehicle was ordered in January, February of 2018. We could provide written proof of his friend's order but will not due to customer privacy concerns.
We did inform Mr. of the approximate receipt date early next year for his G550, we did also offer to refund his deposit which he refused.
Crown is not in control of when Mr. vehicle is built and shipped to us by Mercedes Benz and we have continually communicated this fact to him. We are disappointed in his position that Crown's sales consultant and manager represented his delivery in November but vehemently deny making such a representation. We understand misunderstanding take place but again deny his assertions. Unfortunately we do not have a remedy to satisfy a faster delivery than what we have communicated. It is also a fact that his production could be sped up or slowed further dependent upon Mercedes Benz production schedules which we communicated as well.
I would be happy to personally discuss an option for a temporary vehicle during the time he's waiting if he doesn't have anything to drive. I'm available at his convenience.
Respectfully
Larry C.
General Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the response by Mr. C. and his offer .. But The fact I was told the car should come by the end of Oct at the latest and I have 2 witnesses .. I would never order a car have no idea when it will come .. then when I visited them late Oct I have been told there is a delay and should see it around the 10th of Nov .. then when I sent there mid Nov. to be told the car not in production after 30 minutes search .. about My friend he is talking about I have an email from there sales person telling me he just ordered the car ..I understand he has a deposit dated Feb. but that could be for another Car I did see his Order dated Aug.. the fact that there sales manager calling me with serious bad attitude (they can listen to the recording ) not good ..I would like to understand what happened why to be told twice about the delivery and would like to have an idea when to get my car if it was ordered to start with
Thank you.
We've reviewed Mr. comments and stand by our response from December 1st. We care about Mr. satisfaction hence the offer to help with alternate transportation. I am available to meet with Mr. again should he like, otherwise we cannot do anything about the order time as we continue to represent.
Thank you,
Larry C.
General Manager
ordered car over 17 months ago with agreed signed agreement paid deposit the day of delivery told that the price changed $30K over the agreed price
July Aug 2018 I negotiated and entered in agreement with Crown Mz to get Mercedes GXXX XXXX we negotiated the price gave me discount of over $4K and I paid the deposit for the car , told I will see it in Nov . 2018 .. end of Nov was told due to high orders the delivery is put to April May 2019 I agreed .. then some Time in April May I thing GM has been changed the New GM emails me apologized for the miss and promised to help keep getting emails for delay till Nov/ Dec time he did send an email saying my car in production then another email in Dec saying the car in transit then Late January got call and an email saying my Car has arrived and I can pick it up was so excited went to pick it up Friday the 31st .. after I did sign most of the paper work they presented money documents that shows the price is up by $30K yes $30K I questioned that they said the price went up ..questioned why no one told me about this with all the communication was told by the sales person that the car is worth $20K over the MSRP so even with the increase still good deal is that why people do agreement and pay deposit .. I asked to see the new sales manager as the GM I have been talking to was traveling , he was not helpful and then send me an email to say I have 2 days to make up my mind pay the extra or allow them to sell it to others .. I did reach to top managers at the company no answer ..then the GM came back and politely emailed me confirming that the price went up and is hard for him to sell at the agreed price and I can not accept the logic as no one told me this could happened
I expect the company to honor their deal and deliver the car at the price they accepted when contract was signed and deposit paid and accepted .. no one forced them to sign and agree to that price and they never told me the price could change otherwise I would not deal with them any way
Revdex.com
Thank you for providing us with the latest commentary from ***.
legal complaint was filed and all responses will be conducted through that venue.
Thank you
Dan M.
General Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not offer any resolution based on the 2018 agreement so we decided to take legal action it is true will see where it will lead
please see supporting documentation