Crown Fence & Wire Company

On, May 19, 2015, Mrs*** came to us needing used tires and a noise coming from her left rear tires. We found a bolt in her tire, which was one of the tires she wanted changedShe had 18" wheels on her car, which are very expensive new. She and I discussed used tires for $
plus tax. She agreedI went to pull her tires and found a beautiful set of high tread used *** tires we just purchased; that new would cost over $I came back in and sat down with her, and explained that she really needed tires, and she could buy these used *** tires for $+tax. Which would last much longer. She said she would like them, but could only afford that day; but she would come back on Friday the 22th. We agreed and wrote up her invoice, (copy enclosed), showing the terms of the agreement, and I would hold the other for her.Note the invoice, where she wrote her own name and address down and we describe the complete agreement.(I assume she sent you a copy of her invoice?)She and I had NO MISUNDERSTANDING! Everyone leaves Tire ExpressLLC happyAnd She left very happyThen on Fri22thwhen she failed to show up for her 10am appointment, *** called her and she said she had family issues; and she didn't want the other and she only wanted to pay $for the she already boughtShe came in with her mother later that morning, and was somewhat agitated and accused us of not explaining to her that we were putting on better tires on her car.I offered to take the original *** off her car and put the lower treaded tires on and refund the $differencebetween the tires. She refused.PS: This whole scenario is on video tapeShowing everything as just described.We're still willing to swap her tires out for a refund of the difference.Sincerely,*** ***, ownerTireExpressLLC

You find out the character of a person or a company , not when everything is rosy, but when there are problems and complaints, and the manner they are handled. We made a mistake on the tire brand and we corrected it quickly changing out the tires we originally installed ( which by the way had 5000...

miles more in warranty ) to the one that was ordered which should have been put on .  we also agree that there was a low pressure issue which we tried to find.........the end result being that the actual cause was the customers faulty sensor which we did not install and was part of their existing rim.  Professionals will agree that at times it may be the most  tricky problem to find. The customer came back twice after tires were exchanged and their faulty sensor was fixed. They were given 20 dollars for gas the first time and another 50 dollars for their trouble the second time when it was fixed.As far as the DMV sign it had nothing to do with the business of tires but concerned only service as posted and was due to a paper formality. We always stand behind our work as we did in this circumstance and we let the consumers judge the character of our company that persevered for the customer, or the character of a customer that resorts to name calling after being compensated and the problem being rectified.