Crown Gas

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ ***original document attached Mr [redacted] called and requested that his tank be picked upwe did soThere is a hrs mincharge to pump out tankThis came to $There was gals of propane in tankWe credited him $for this He also owed us $that was past duethe balance he owes us is $ Thank you Ron [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the responseCrown Gas has failed to address the issuesI have clearly stated all issues in registered letters dated May 24th and July 5th1st issueThe tank leaked hundreds of dollars of gas because it was not checked, maintained, or tested for leaks for yearsCrown Gas has collected about $in lease fees over this time periodI feel Crown Gas should pay for all the leaked gas because of their failure to maintain a properly working tankI felt I was being very reasonable when I asked Crown Gas to pay halfI also told Crown Gas I was not paying the lease fee on a tank that cost me hundreds of dollars but that I would pay the lease fee if they would pay for half of the leaked gasI felt this was reasonable2nd issue What Crown Gas does with their tank is their businessPutting a service charge on me to pump their tank is not acceptableThis was never discussed, I was not notified of or agreed toIt is not in any agreement I signedAny legitimate business would provide a written estimate of expenses before a service is preformedI clearly stated this in my registered letter dated May 24th Issue #Crown Gas drove a huge fully loaded truck across my lawn causing extensive damageI got a estimate to restore my lawn and sent it registered mail on July 5th I expect to be paid for thisAny legitimate business that does damage to a customers property has to make it rightCrown Gas has chosen to ignore all of these issuesLawn repair $gallons remaining in the tank $gallons leaked gas $divided by = $for a total of $As stated before I will pay the lease fee if these issues are resolvedArt Final Consumer Response / [redacted] (3000, 11, 2015/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Revdex.com and Crown Gas: It is clear I signed page of this lease agreement years agoI do not remember ever receiving page of this agreement and I doubt very much if I ever didPlease have Crown Gas show us the copy where I signed onto page Under the Crown Gas terms and conditions I will respond to #The tanks location was determined by the previous owner of the property and Crown GasI have never purchased gas so no I did not make a roadway for their truckIf Crown Gas knows the terms of their agreement so well why didn't say " We require a roadway to be able to pick up our tank? #The truck was loaded with other gallon tanks and when they left it had on a very large flatbed truck that I'm sure weighed several Tons#I will pay the lease feeCrown Gas will receive my check in a few daysRevdex.com, in regards to #under terms and conditions please note the last sentenceI did that immediately in November of It took Crown Gas months to pick up the tankThe issues are thisCharging a customer a $fee that was never explained is bad businessNot refunding my gallons of gas is stealingThis charge needs to be removedI also feel the expense to restore the lawn should be paid by Crown Gas $ Final Business Response / [redacted] (4000, 15, 2015/09/11) */ There was a front and back to the lease Mr [redacted] signedIt was item 2-3-4-that was on the back of the lease - NOT PAGES 2,3,4-Now this is the last time I am going to respond to thisDO NOT HARASS Me againThis is the 2nd time I have asked you to quit harassing me

[redacted] and her husband [redacted], as customers of Crown LP Gas, had signed a contract into our Lock-In program for the past heating season ([redacted]). This customer opted for a pre-payment of all anticipated propane gallons, which is based on previous usage history. The plan is...

offered every year and is typical for most energy providers.Based on last winters weather and the customers heating demand there was a credit balance on the account at the end of lock-in program (May *, 2016).Typically any unused credit from a previous year stays on the account and is then used for the next years heating expense. It is not our normal practice to "refund" those monies back to a customer, which is what this customer was requesting. Prior to receiving this notice it had been decided that we will, in this one time instance, refund the credit balance back to the customer. A check request has been made for the full amount. [redacted] was notified of that decision.It is our understanding that this customer has chosen to utilize another propane provider.