Crown Industrial LLC

Crown industrial LLC never sold or worked with *** *** *** even though it is now our understanding that they provide “back office services” to our customer *** Health and Rehab, *** ***, a *** Health and Rehab facility employee, had placed five orders with our company
Our vendor number is #*** which we were paid twice check numbers *** * and ***Our three remaining invoices by *** ***, *** employee, were never returned nor did we even receive a call that there was a problemLast we heard we were being put on day terms from accounts payable, Our company still to this date 4-27-never received a cease and desist letter from ***'s outside counsel which we would be happy to uphold this once our product is either returned or paid forInvoice #*** dated 2/1916, #*** dated 3/1/and *** dated 3.18/16.Norman S***
President

09/26/2016Crown Industrial had fulfilled orders placed with us from *** *** of *** *** ***Every order was placed by *** and there is no such thing as "auto ship'When he placed the orders we shipped the merchandiseWe will not refund any money on orders placed by *** nor will
we contact their business againThe last order placed by *** was on 9/19/which was shipped that dayThis was prior to being aware of any problemsOur toll free number is on the top of every invoice and packing list so there should have been no problem in contacting us*** has been ordering since June and the first we heard of any problem was through an email from *** *** on 09/2l/Once again they will not be contacted and if an order is placed it will not be shippedSorry for any misunderstanding but we feel *** should not be authorized to order if it is a problem with their management.Norman S. President

09/26/2016To Whom it May Concern.Crown industrial did not receive any mention of a problem on this order until we tried to collect on itTodd in collections gave authorization to ship this back as soon as the customer was unsatisfiedThis was days after the invoice was dueThe day this
complaint had been filed we had already issued a label to pick up the product at our expenseSince then we have received verification that the merchandise is being returned at no cost to the customerThere was nothing reported to a credit agency that would require a correction to their credit report.Norman SPresident

April 16,
Dear *** ***,
I received your letter regarding a complaint number *** filed by *** *** of *** ***
*** and have investigated into the matterIt seems this issue boils down to a breakdown in communicationWe had a new secretary on our switchboard the week that *** *** attempted to contact us, Steve W***, the sales representative on for this account was on vacation that week as wellUnfortunately, This new employee was not trained to defer to Matt, Steve's assistant, and so the message did go unanswered for three daysSince Steve’s return, an RMA was issued for the merchandise, and we have picked it up at our company’s expenseA credit was issued to their account prior to us receiving your letter,
Best regards,
Barbara SAdministration Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However I do feel that the Revdex.com will continue to receive many more complaints about Crown Industrial LLC. in the future with similar excuses to follow.
Regards,
[redacted]

Crown industrial LLC never sold or worked with [redacted] even though it is now our understanding that they provide “back office services” to our customer [redacted] Health and Rehab, [redacted], a [redacted] Health and Rehab facility employee, had placed five orders with our company. Our vendor...

number is #[redacted] which we were paid twice check numbers [redacted] and [redacted]. Our three remaining invoices by [redacted], [redacted] employee, were never returned nor did we even receive a call that there was a problem. Last we heard we were being put on 60 day terms from accounts payable, Our company still to this date 4-27-16 never received a cease and desist letter from [redacted]'s outside counsel which we would be happy to uphold this once our product is either returned or paid for. Invoice #[redacted] dated 2/1916, #[redacted] dated 3/1/16 and [redacted] dated 3.18/16.Norman S[redacted] President