Crown International Steel Building Systems Inc Reviews (16)
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Crown International Steel Building Systems Inc Rating
Description: BUILDINGS-METAL, BUILDINGS-PRE-CUT, PREFAB & MODULAR -DEALERS
Address: 400 Island Ave, Mc Kees Rocks, Pennsylvania, United States, 15136
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*** *** and Eugene Molands contacted us over the internet about information for a steel building kit, back on January 10th We contacted them byphone and email and then sent them informationOn January 11th we sent them contract and credit card slipWe received
hersigned contract and credit card slip back the same dayThe deposit she paid on her credit card was for the Building Erection Manuals and Manufacturer stamped drawings which we sent ups and they were delivered to her on Febraury 6th at 2: 18pm They also made additional purchases on May 5th and onOctober 1st of We sent them additional merchandise which was delivered on October 3rd at 12:PMThe Building was shipped and the trucking company made numerous attempts to deliver the building from October 30th to November 5th. The customer refused to take delivery and stopped answering our phone calls and emails*** *** and Eugene Molands bought a kit from us She signed our contract which states thedeposit is non refundable on the front and backIt also states thatit is the customers responsibility to unloadShe was sent andreceived all the materials which were listed on her credit card slipThey agreed to the terms of sale as follows:The front of the contractjust above where she signed states “ Upon acceptance the Buyershall not be entitled to a refund of the whole or any part of thedeposit tendered to the representative of the Seller”If anyPayment hereunder is made by Buyer by credit card by its signature onthe face hereof authorizes Seller to charge the credit card for allamounts due hereunderPlease refer to the conditions on thereverse side of her contract(E) If any Paymenthereunder is made by Buyer by credit card by its signature on theface hereof authorizes Seller to charge the credit card for allamounts due hereunder(A) The Buyer agrees that in theevent of a breach by Buyer, The Seller’s damages will be difficultto measure and, therefore, that seller is entitled to have andrecover liquidated damages from the BuyerThe liquidated damageswhich the Seller may recover are:(a) 60% of the purchase price if theBuyer’s breach or repudiation occurs prior to the time case#443470001001the goods are shipped.”((b) 100% ofthe purchase price plus all shipping, handling and storage costs, ifthe buyer’s breach or repudiation occurs after the goods have beenshipped.” 6)The deposit received by Seller isoffered in good faith performance of contractual obligations and forSeller’s expenses and as a security deposit”…Seller may demandthat Buyer pay the Total Contract Price including any addendathereto and changes to the Contract Prior to Delivery…”10)It shall be Buyer responsibility toinvestigate and ascertain the applicable zoning and building codesin the area or territory in which the building is to be erected inorder to satisfy itself that the building conforms to all applicablezoning by-laws, rules, regulations,ordinances and building codes andbuilding permit requirements in said areaBuyer shall beresponsible for making all payments to obtain and for obtaining therequired building permits or for any other required permission toerect the structureSeller shall not be liable for any damages orlosses, of any nature, wether direct or indirect, sustained by thefailure of the building to comply with such zoning by-laws, rules ,regulations, ordinances or building codes, nor shall Seller be liableto Buyer for Buyers costs and fees of any nature whatsoever incurredin manufacturing or installing any building slabs, foundations and/orfootings and for the erecting of the structure.I have enclosed a copy of the signedcontracts, a copy of the tracking detail and proof of delivery fromUPS.Please feel free to contact me if youhave any further concerns
Mr. [redacted] purchased a steel building kit for the amount of 12988$ from us on May 8th 2013. He gave us a Deposit of 2000$. The contract stated a ship date of November 2013. On October 22nd 2013 at 10:14am we contacted Mr. [redacted] to set up a delivery and he told us he did not have the money...
to pay the COD amount of 10988$ and asked to delay delivery. We moved the delivery date May 2014. On April 1st 2014 at 12:08 pm we called Mr. [redacted] to set up delivery He told us that he still did not have the money to pay. We told him that his order was almost one year old and that after that period he would be subject to storage fee's. He told us that he needed a few more months to get the funds to pay us. Mr. [redacted] phoned us at 3:34pm on Oct 23rd 2015 and told us he was ready to take delivery. We told him that there was storage fee's which he refused to pay. Our contract states that upon notifying the customer the good are ready to be shipped any delays will be subject to re-costing and/or storage fee's. Our contract with Mr. [redacted] stated a ship date of November 2013, We feel that we tried our best to accommodate him and move that back and give him a full year to get his funds in order. Mr. [redacted] refused delivery for 2 and 1/2 years. However, we are willing to split the cost with him in a good faith effort to appease Mr. [redacted]. Please feel free to contact me should you require any further details.
I do not agree because the we portion is BS. I only could talk with the saleperson. I tried many time to talk with the manager with no reply. I was never told about the building and delivery requirement over the phone so I asumed it would be fine. We have building contractors here that can unload on the site with no help and are forthright with any and all information before the sale. As for the plans they are just a computer printout from there files so that is not a big thing paper is cheap. For the building it was a leftover they could not sell because anouther business went broke and it was sitting in there yard. Since this whole eveolution took less than 3 days I see no reason that they cannot refund my deposite. Unless of course they are that shady and are not into customer care.There total expence on this would pe postage and a little paper. As for the plans well if they were that careful they would not have sent the wrong ones and an incomplete package the first time. Because once I recieved that I called and said there was no way I could use this or even accept it being I have no forklift.
Regards,
[redacted]
Review: We purchased a steel building from Crown and presently we have several issues with them. We explained that this structure was being constructed not as wharehouse but as a Home. We were very specific that it had to meet the Puerto Rico building codes. Mr. [redacted] was very familiar with the standards for he stated that several buildings had been sent to the island. As a matter of fact he mentioned that the competition was selling a structure that would not meet these specifications. With this said the order was made and delivered. They shorted me in the building blueprints which they claimed would be 3. In PR according to law we have to get the building approved by a structural engineer and his response is that the building does not meet the 145MPH wind restrictions therefore I cannot get a permit. We have called and written several emails which I can copy to you and as of yet have not received an answer. My engineer needs to talk to Mr. [redacted] who as today has not returned our calls. Now I have a building that is incomplete and does not Puerto Rico building standards...Desired Settlement: My desire is for Mr. [redacted] to contact me and the structural engineer and explain what is going on. To inspect the unit sent and replace it if needed. Also as agreed when purchased. I cannot believe that a Company with such a reputation would leave us in the air.... This is my home. I am unable to build it. Yet I paid as per negotiated for a structure that does not meet specifications. [redacted], [redacted] cell / [redacted] he can talk to my engineer and straighten this mess.
Business
Response:
In Response to Mr. [redacted] complaint, we have spoke to his engineer and sent him out new blueprints. he received the original blueprints back in May of 2013 so I am not sure as to why this was not brought up prior to the building being shipped. The contract he signed showed the gauges of the building and the respected windloads. I hope this resolves this complaint. Please feel free to contact me should you require any further information.
Despite the fact that we told the phone salesperson that this was a cottage address which did not have a mail delivery address neither are we on a municipal road, he happily took our money. I do believe that the actual structure would have worked. We have a signed blueprint by an Ontario engineer to that effect. However, there is no way to deliver it. FREIGHT INCLUDED DOES NOT MEAN DELIVERY!!!!!!! Run unless you are on a municipal road and have a your very own FORKLIFT.
A very misleading website.
Despite the fact that we have asked for reimbursement of our funds, pending reasonable costs, we have heard nothing. It has been a year. A $2500 USD lesson never to use the Internet.
Review: I ordered a metal building for this company in Jan. of 2014. Delivery was delayed until all building permits could be obtained. A delivery window of between 10/02/2014 and 10/19/2014 offered by Crown, if both parties agreed. I called Crown on 10/17/2014 to set up a delivery date. At this time I was told that the building was shipped 3 days earlier on the 14th. I asked who told them to ship and could not get a response and was told to contact Advanced Fright Logistics because the building was now their responsibility . I made numerous phone calls to this trucking company with no response. Left messages on their voice mail. On 10/21/2014 I called Crown and talked to [redacted] (Crown-shipping) and ask where is the building , he stated it shipped on the 14th and only made it 50 miles and broke down. I ask why did not some one inform me, he said he would check and let me know something I never heard from [redacted] again. On 10/27/2014 I emailed ([redacted]) at Crown Steel asking where is the building ? I got no response from him. On 10/28/2014 (2 weeks after the building may have shipped;;;)I received the first phone call from [redacted] (driver named [redacted]) stating he was in NeedsVille, Tx 165 miles away having problems loading his truck , asking if he made it to Aranass Pass this afternoon could I unload the building. I said this is not enough time. I have to rent a 6000 lbs. fork lift. We agreed to unload at 0900 am 0n 10/30/2014. At 0900 PM on 10/29/2014 [redacted] called and stated I am in S.A. TX my truck is broke down can we unload in the afternoon instead of the morning ? I agreed and was at the job site that is 100 miles away. I waited from 12 noon to 8 pm calling [redacted]'s cell phone ever hour with no response, I left messages and drove the 100 miles home. The next morning at 0730 am [redacted] called and said he was at the site demanding to be unloaded , I told him this was not possible and that better arrangements for delivery needed to be arranged. The next phone call I received was from [redacted] (Crown)Desired Settlement: stating that since I refused delivery that I was responsible for the balance owed . While still in negotiation with [redacted] Crown was taking funds from a Discover Card. ($9,000.00) Crown now has $1,2612.50 of my money , I have no building and no one knows where the building is , the last contact I received from [redacted] ( Crown ) was "I think the building is somewhere in Texas I hope we can work this out" Because of Crowns failure to keep me informed I request a full refund. RS EBMOLANDS
Business
Response:
[redacted] and Eugene Molands contacted us over the internet about information for a steel building kit, back on January 10th 2014. We contacted them byphone and email and then sent them information. On January 11th 2014 we sent them contract and credit card slip. We received hersigned contract and credit card slip back the same day. The deposit she paid on her credit card was for the Building Erection Manuals and Manufacturer stamped drawings which we sent ups and they were delivered to her on Febraury 6th 2014 at 2: 18pm They also made additional purchases on May 5th 2014 and onOctober 1st of 2014. We sent them additional merchandise which was delivered on October 3rd 2014 at 12:24 PM. The Building was shipped and the trucking company made numerous attempts to deliver the building from October 30th to November 5th. The customer refused to take delivery and stopped answering our phone calls and emails. [redacted] and Eugene Molands bought a kit from us . She signed our contract which states thedeposit is non refundable on the front and back. It also states thatit is the customers responsibility to unload. She was sent andreceived all the materials which were listed on her credit card slip. They agreed to the terms of sale as follows:The front of the contractjust above where she signed states “ Upon acceptance the Buyershall not be entitled to a refund of the whole or any part of thedeposit tendered to the representative of the Seller”. If anyPayment hereunder is made by Buyer by credit card by its signature onthe face hereof authorizes Seller to charge the credit card for allamounts due hereunderPlease refer to the conditions on thereverse side of her contract.3 (E) If any Paymenthereunder is made by Buyer by credit card by its signature on theface hereof authorizes Seller to charge the credit card for allamounts due hereunder5 (A) The Buyer agrees that in theevent of a breach by Buyer, The Seller’s damages will be difficultto measure and, therefore, that seller is entitled to have andrecover liquidated damages from the Buyer. The liquidated damageswhich the Seller may recover are:(a) 60% of the purchase price if theBuyer’s breach or repudiation occurs prior to the time case#443470001001the goods are shipped.”((b) 100% ofthe purchase price plus all shipping, handling and storage costs, ifthe buyer’s breach or repudiation occurs after the goods have beenshipped.” 6)The deposit received by Seller isoffered in good faith performance of contractual obligations and forSeller’s expenses and as a security deposit”…Seller may demandthat Buyer pay the Total Contract Price including any addendathereto and changes to the Contract Prior to Delivery…”10)It shall be Buyer responsibility toinvestigate and ascertain the applicable zoning and building codesin the area or territory in which the building is to be erected inorder to satisfy itself that the building conforms to all applicablezoning by-laws, rules, regulations,ordinances and building codes andbuilding permit requirements in said area. Buyer shall beresponsible for making all payments to obtain and for obtaining therequired building permits or for any other required permission toerect the structure. Seller shall not be liable for any damages orlosses, of any nature, wether direct or indirect, sustained by thefailure of the building to comply with such zoning by-laws, rules ,regulations, ordinances or building codes, nor shall Seller be liableto Buyer for Buyers costs and fees of any nature whatsoever incurredin manufacturing or installing any building slabs, foundations and/orfootings and for the erecting of the structure.I have enclosed a copy of the signedcontracts, a copy of the tracking detail and proof of delivery fromUPS.Please feel free to contact me if youhave any further concerns.
Review: I live in Maui, Hawaii. I purchased a steel building from Rob at crown international steel buildings. Was told by Rob that building would be delivered to Kahului, the port on Maui and would be shipped within two weeks after down payment was received, and balance would be payed on delivery C.O.D. I send my down payment that day. about a month later I get a call from Scott from the company asking if I want to purchase a foundation or sky lights for the building. I purchased some sky lights. (Order was never processed). I asked if building has been shipped, he said he would call me back. I never got a call back. I tried calling him over the next few weeks,only to get voice mail or told he was busy and would call me back. When he finally calls me he tells me I need to make full payment before they would ship the building. I told him That's not what we agreed on or what the contract says. He said he would call me back. Same thing again, no call back and no response to my calls. I finally get in contact with him and he tells me I need to make full payment and only a personal check would be expected for payment. I didn't agree with him and asked for my down payment back. Said he would have to talk to his manager and call me back. Again no call back from him. I finally called and talked to Damon the manager, who said he doesn't know why Rob and Scott treated me the way they did and he would look into it. I told him I just wanted my down payment back because I felt I was lied to and I didn't want to sent a personal check for the balance. He told me they expect every form of payment and doesn't know why Scott told me they only except personal checks. I agreed to pay the balance that day with a cashier's check. He told me he would have to call me back. Couple days later I receive a email from Rob saying my new C.O.D balance for the building is almost two thousand more than my original contract balance. I email Damon asking if he would honor the original contract amount. Never received a reply. Desired Settlement: Deposit back.
Review: I purchased a metal building (contract #[redacted])from Crown International. There was a mistake, by the supplier, on the skylight position and type which amounted to a $250 overcharge. Additionally, the supplier misquoted the number of arches required for my project, even after I had visited the factory in February/13 and detailed the footprint of the pad to which their building must match. I've written twice, 4/15 and 6/1/13 detailing all, with no response.In addition to the monetary differential, which I believe I am entitled to, there were other issues mentioned in my correspondence relative to the erection, done by a subcontractor to Crown, CISB, which should have been answered. Obviously, no response to these issues either.Desired Settlement: I would like the differential in skylight prices returned.I would like my letters of 4/15 and 6/1 responded to.I would like a personal apology from [redacted], President-to whom all was addressed.
Business
Response:
In response to this complaint,
First I apologize for not responding earlier, in the future could you also send a "paper" copy of the complaint so that it does not get lost or marked as spam by our email server.
Mr. [redacted] bought a steel building kit from us. When he ordered the building we sent him drawings with dimensions for the building. Our Buildings are limited to certain widths we do not make custom sizes and this was explained to Mr. [redacted] when he ordered. After reviewing the drawings Mr. [redacted] decided to change the size of the building to accommodate his concrete slab. He also changed the Skylites from Roof Skylites to Endwall Skylites and added A door, Caulking and a Turbine Vent, All of this was taken into consideration when we added those accessories and gave him his new COD amount, I am not sure as to why he believes he was overcharged. I have included an email from him dated March 7th as to these changes. However in order to satisfy Mr. [redacted] We will credit his Credit card the 250$ he feels he was overcharged. As far as Mr. [redacted] apologizing, He is not the owner of Crown Steel Buildings so therefore I cannot make that happen, I can only Apologize for Crown if Mr. [redacted] feels that he was Mistreated in any way. CISB is a separate company and is not a subcontractor of Crown Steel Buildings. Please feel free to contact me should you need any further information, I sincerely hope that this amicably resolves Mr. [redacted]s complaint. Please tell him to allow 5-7 business days for the credit to appear. Sincerely, [redacted]
Mar 7 to [redacted], [redacted], [redacted]:
I’m writing to you, as it was with you this order started, and for continuity purposes, this is necessary. After reviewing the prints that came, I noted the required pad length on the S25-18 was going to be 37’. I explained on my visit, and at other times, the pad I have is exactly 24’W x 36’ long. So the math doesn’t work. At [redacted]’s recommendation, I talked with [redacted], in your plant, two days ago. He agreed and said what would be needed is a -17 building. He also explained that the width I have will cause the welded arch connector plates to overhang the concrete approx. 3.5”. He did not seem to think this would be a problem, but clearly, there is a disproportionality in the width-also. Seems 24.5’ would have been better for this design. I need to have prepared a different contract. It should specify these changes: there are now end skylights, not roof as originally ordered, the -17 design, the accessories I ordered-3 x 7’ man door, and roof vent and adaptor, caulk. These changes should be forwarded onto [redacted] for possible requote on erection. I want all reworked as the order number defines what I purchased-and many things are now significantly different. I would also like, in writing, the exact dimension from welded arch connector tp welded arch connector, across the width of the structure (this was provided by [redacted] as 22’11”-but I need to have this verified-as this is most important!), as it appears I will have to do some preliminary mounting prior to the CISB crew arriving. Also allowable tolerance on this dimension would help eg. +-1 inch or whatever. Also, how the new -17 design will “fit” on a 36’ pad. I want to understand how much of the pad will be visible, and where I want that to occur-at the entry end or and the solid wall end. This will help in my layout. When talking with [redacted], et al, it appears production is slated for next week. So timely response on this appears necessary. I would also ask for you to have someone send me a photo(s) of a “typical” package-the arches, end panels for example. This will help me in arranging the offloading efforts at the sight. Thanks in advance, and if there are any issues with what I have requested, calling is faster-[redacted]. [redacted], PE retired!
Consumer
Response:
It would appear Crown holds me, the purchaser, responsible for their designs and offerings. I brought to Crown my pad size and "asked" what they provided that would fit. It was only after my review, which most would be incapable of doing, that I noted the errors- buildling width, length-relative to the pad size, and skylight type, and called same to their attention. Which they responded to, and corrected, prior to delivery. They knew there was a mistake in what was originally quoted for the pad size specified. I am glad for the reimbursement-which was clearly an overcharge in the contract-that was irrefutable. I am not pleased in how they evade responsibility for the design errors.
Still seems to me, as this building is their design, they could comment on the type fasteners used in the erection of the end panels, et al, notwithstanding the erection company.
Regards,
Review: Hi - We paid $1,600 as a deposit on a steel building and asked for it back and was told it's non refundable.The building has not been shipped yet so that's not fair. The truck driver won't offload the building at the delivery address. The disabled person receiving the building is physically unable to off load the 3,000 lbs. Therefore we want the deposit back. Any assistance is appreciated. Thank you,[redacted]Desired Settlement: Full deposit to be refunded.
Business
Response:
In response to Mrs. [redacted] complaint, She bought a steel building kit from us. The contract she signed states that it is the customers responsibility to unload. This is standard within our industry. No Building company ships across the country with a forklift on the truck, These are 80 foot flatbed tractor trailers and we gave Mrs. [redacted] free shipping as we will put 2 or 3 other buildings on that truck to fill up the load.
The building could be hand unloaded, the panels weigh about 30 lbs each and two people could unload this in under 30 minutes. If the person who will be there is physically unable to unload the building then I would assume that Mrs. [redacted] will be hiring an erector to put up the building for them, in that case the construction crew typically comes and unloads the building as part of the construction cost. My other suggestion would be calling a tow truck with a boom and they could take it off the truck for a minimal cost.
Review: I'll make this as Short and to the point as I can...When purchasing my steel building from Crown, I was told I would have all the drawings and instructions necessary to erect my building. NC requires engineered drawings. Other Steel building manufactures provide these with their buildings, if required. Crown Steel buildings does not, for free. Estimation for drawings to erect their building is $875. Think about this before purchasing building from them. If a business is going to sell buildings in a certain state, they should give you what you need, and be up front about it. Not after you put down $1900 and can't get your money back.Desired Settlement: Refund of the $1900 before shipment, or the drawings necessary to put up my building, like I was promised.
Business
Response:
In response to Mr. [redacted]'s complaint. His contract does not include North Carolina Engineer stamped drawings, we do not have an engineer on staff to stamp for all 50 states that we sell in. The fee he was quoted was for an independent engineer to prepare and stamp drawings.We are not a contractor nor are we applying for permits, we are a supplier of parts. Mr. [redacted]'s contract states it is his responsibility to investigate and ascertain what and if he needs a building permit. We sell to alot of rural area's and our buildings are primarily used as farm and agricultural buildings which do not require building permits or an engineer stamped plan. However in order to settle this in good faith we have offered to "eat" 425$ of the cost for the engineer. We will send out a revised order form for Mr. [redacted] to review and sign.
Review: [redacted] was the sales person answer the phone after I searched for steel building to build in my yard. he kept cal**ng kept saying to put my credit card for holding the on sale steel building. I have no experience on building in yard, he told me they sold to a few in Sarasota county in the past, he said it is guaranteed to permit and promised to help me to get it if there is p[redacted]lems getting it, he said all the prints for the foundation is free, and total is $6888 for 20' x 40' after bargain, when de**vered to pay difference. I had tried to get permit form county, I did everything I can to try to get permit. Answer from county is NO after the staff ask his boss, decision is NO. [redacted] promised to call and provide help to get permit, he had never called the county, even never answered my calls and emails. They sent guys tried to sell other accessories, sent deliver person for deliver after knowing I was not be able to get permit. and never contacted me. I told them the county zoning department phone number, email address, they had never done nothing, got the money and run. I had disputed the charge on my credit cards so many times, and my attorney sent mail to them, they **ed to say $1500, I had never have the building materials why need prints, [redacted] told me those prints for apply for permit, now they bill me free stuff for $1500 on my credit card. very bad service, very bad stea**ng money methods. My point is: if the building can not be built on my lot, why do you sell it to me, and re//those prints is no use at all for having no building material. why do I want a bunch of useless papers? they do not provide what promised and no service at all, a thief totally, refund my $1500 back to my credit card.DO NOT BUY ANYTHING FROM THEM, THEY ARE THIEF.Desired Settlement: $1500, attorney fee & my time loss of $200.
Business
Response:
In response to this complaint, Mrs [redacted] contacted us over the internet about information for a steel building kit. We contacted her by phone and then sent her a contract and credit card slip by fax on September 9th 2013. We received her signed contact and credit card slip on September 10th 2013. The deposit she paid on her credit card was for the Building Erection Manuals and Manufactured stamped construction drawings which we sent ups and were delivered on September 18th 2013. On October 3rd 2013 Mrs. [redacted] contacted us and said her zoning department would not let her put up this style of building. We have offered to switch her deposit to a different type of building but she has not responded to us. On January 7th American Express sent us a letter on her behalf indicating that Mrs. [redacted]'s zoning department will let her build what she had ordered originally. We rep**ed by fax to have her contact us to schedule de**very. Our schedu**ng department called and left messages for Mrs. [redacted] to which she has not responded.
Review: We purchased a 30x37 building from [redacted]. We were told we would get everything we needed to construct the building in Gila County in Arizona. When we received the plans we took them to Gila County they said they were not acceptable and had to be redone by an engineer. WE paid an additional $2548.00 for the engineering that was supposed to be included in original price and base plate. We waited over a month for the new plans, got them approved and went to put up the building only to find we were missing the entire front and back of the building. We called and were told by [redacted] too bad you had 30 days to let us know if you didn't get everything. If you want them you'll have to pay for them and the shipping again. My husband paid them another $3382.00. Then we were missing 2 pieces of the walls and [redacted] wanted an additional $800.00 for them which we refused to pay. [redacted] got them to add to pallet of front and back we had already paid to ship twice. Received product damaged from trucking company second go around. [redacted] called on 02/28/2014 said found original front and back in Texas we could drive out and pick up if we wanted them or we could call contractor who found them and see what it would cost to get shipped to us. Would not refund price of THEIR mistake or pay for shipping parts to us even though we have already paid to have them ship to us twice already. Have called company several times to resolve issue left message with [redacted], spoke with [redacted] who was going to call back and still hasn't, spoke with [redacted] who says tough luck you can pay another time to get the stuff from Texas or whoever is in Texas can have it if you don't want to pay again. This is not good business. We should not have had to pay for engineering we were told was already good in Gila County, we should not have had to buy end walls twice,we should pay a third time to ship end walls to Arizona.Desired Settlement: Would like Refund for end walls that they found in Texas and Refund for the re-engineering.
Business
Response:
In response to this complaint, The customer originally bought a steel building kit from us on October 22nd 2013. On November 4th they bought an accessory for the building and stated they needed an Arizona engineer to stamp the drawings, they signed an order for these two items for $2548.00. 875$ of which was for the AZ engineer stamped drawings. We are not a contractor, we are simply a supplier of materials and as per the contract they signed it is the buyers responsibility to check out local building codes,ordinances or requirements. Our scheduling department contacted them on November 6th to set up delivery, They were told that they would have 1 10 foot by 2 and a half foot wide pallet weighing 3420 lbs and 1 15 foot by 2 and a half foot wide pallet weighing 1500 lbs 3 buckets of bolts and a bundle of connector plate. They were also told to to look at the pictures on the bill of lading and make sure they received the bulk items before signing and letting the driver leave as they are independent trucking companies and not our employees.
Review: I purchased a building and put 2000.00 dollars down on a 10,995.00 building and when I was ready to take delivery they tried to extort an additional 3800.00 to honor the original contract and refused to refund my down payment .Desired Settlement: Delivery of my building or a refund of my down payment
Business
Response:
Mr. [redacted] purchased a steel building kit for the amount of 12988$ from us on May 8th 2013. He gave us a Deposit of 2000$. The contract stated a ship date of November 2013. On October 22nd 2013 at 10:14am we contacted Mr. [redacted] to set up a delivery and he told us he did not have the money to pay the COD amount of 10988$ and asked to delay delivery. We moved the delivery date May 2014. On April 1st 2014 at 12:08 pm we called Mr. [redacted] to set up delivery He told us that he still did not have the money to pay. We told him that his order was almost one year old and that after that period he would be subject to storage fee's. He told us that he needed a few more months to get the funds to pay us. Mr. [redacted] phoned us at 3:34pm on Oct 23rd 2015 and told us he was ready to take delivery. We told him that there was storage fee's which he refused to pay. Our contract states that upon notifying the customer the good are ready to be shipped any delays will be subject to re-costing and/or storage fee's. Our contract with Mr. [redacted] stated a ship date of November 2013, We feel that we tried our best to accommodate him and move that back and give him a full year to get his funds in order. Mr. [redacted] refused delivery for 2 and 1/2 years. However, we are willing to split the cost with him in a good faith effort to appease Mr. [redacted]. Please feel free to contact me should you require any further details.
Review: I was contacted by seller and we discussed metal building. He said he had one that was never delivered and on sale. They required a deposit which I gave. After receiving the information on the building I found out that my soil was not good for this product and also I had no was to receive and unload it. The site will not support a 18 wheeler. I just wanted my refund returned on a product that is still sitting in there warehouse and was never touched.Desired Settlement: I just want a refund for my deposit. I am retired and without a job I cannot afford to give this money away.
Business
Response:
June 12th 2015 To Whom It May Concern: In response to your chargeback letter, Mr. [redacted] contacted us over the internet about information for a steel building kit, back on April 26th 2015. We contacted him by phone and email. On April 27th hecalled and wanted to purchase a building kit, we sent him contract andcredit card slip. We received his signed contract and credit card slipback on April 27th 2015 at 12:26pm. The deposit he paid on his credit card was for the Building Erection Manuals and Manufacturer stamped drawings which we sent ups and they were delivered to him on May 5th at 11:52am. On May 4th at 10:38am Mr. [redacted] called and told me thathe could not build on his site because an engineer told him that thesoil was not dense enough. I told Mr. [redacted] that this was unfortunate but part of his due diligence and it is not uncommon for people to have to excavate and backfill the area where they want tobuild, Just as if he was pouring a concrete driveway or putting in a swimming pool. I told Mr. [redacted] that his deposit was non refundableas per the agreement he signed. His delivery date was June 2015 but I told him that we would extend that in order for him to do the necessary site prep up to 1 year. We are not a contractor, we are not erecting the building nor are we pulling permits for Mr. [redacted], weare simply supplying parts. Mr. [redacted] could have investigated that his soil conditions prior to purchasing a building kit. Mr. [redacted] bought a kit from us . He signed our contract which states the deposit is non refundable on the front and back. It also states that it is the customers responsibility ascertain local requirements and site conditions. He was sent and received all the materials which were listed on his credit card slip. Mr. [redacted] agreed to the terms of sale as follows: The front of the contract just above where she signed states “ Uponacceptance the Buyer shall not be entitled to a refund of the whole orany part of the deposit tendered to the representative of the Seller”.If any Payment hereunder is made by Buyer by credit card by itssignature on the face hereof authorizes Seller to charge the creditcard for all amounts due hereunderPlease refer to the conditions on the reverse side of his contract.3 (E) If any Payment hereunder is made by Buyer by credit card by itssignature on the face hereof authorizes Seller to charge the creditcard for all amounts due here under5 (A) The Buyer agrees that in the event of a breach by Buyer, TheSeller’s damages will be difficult to measure and, therefore, thatseller is entitled to have and recover liquidated damages from theBuyer. The liquidated damages which the Seller may recover are:(a) 60%of the purchase price if the Buyer’s breach or repudiation occursprior to the time the goods are shipped.”((b) 100% of the purchaseprice plus all shipping, handling and storage costs, if the buyer’sbreach or repudiation occurs after the goods have been shipped.”6)The deposit received by Seller is offered in good faith performanceof contractual obligations and for Seller’s expenses and as a securitydeposit”…Seller may demand that Buyer pay the Total Contract Price including any addenda there to and changes to the Contract Prior to Delivery…”10)It shall be Buyer responsibility to investigate and ascertain the applicable zoning and building codes in the area or territory in whichthe building is to be erected in order to satisfy itself that thebuilding conforms to all applicable zoning by-laws, rules, regulations, ordinances and building codes and building permit requirements in said area. Buyer shall be responsible for making allpayments to obtain and for obtaining the required building permits orfor any other required permission to erect the structure. Seller shall not be liable for any damages or losses, of any nature, wether director indirect, sustained by the failure of the building to comply withsuch zoning by-laws, rules , regulations, ordinances or buildingcodes, nor shall Seller be liable to Buyer for Buyers costs and feesof any nature whatsoever incurred in manufacturing or installing anybuilding slabs, foundations and/or footings and for the erecting ofthe structure. I have enclosed a copy of the signed contracts, and a copy of thetracking detail and proof of delivery from UPS. Please feel free to contact me if you have any further concerns. Yours truly,[redacted]Crown International Steel Building Systems, INC.
Consumer
Response:
I do not agree because the we portion is BS. I only could talk with the saleperson. I tried many time to talk with the manager with no reply. I was never told about the building and delivery requirement over the phone so I asumed it would be fine. We have building contractors here that can unload on the site with no help and are forthright with any and all information before the sale. As for the plans they are just a computer printout from there files so that is not a big thing paper is cheap. For the building it was a leftover they could not sell because anouther business went broke and it was sitting in there yard. Since this whole eveolution took less than 3 days I see no reason that they cannot refund my deposite. Unless of course they are that shady and are not into customer care.There total expence on this would pe postage and a little paper. As for the plans well if they were that careful they would not have sent the wrong ones and an incomplete package the first time. Because once I recieved that I called and said there was no way I could use this or even accept it being I have no forklift.
Regards,
Review: When I ordered this building it was stated that this building meet all building codes where the building was to be installed.The company asked for the address , and the salesman stated we sell a lot of products to that area and we meet or exceed all building codes. Our prints are engineered to meet your needs. I can not get a building permit because their prints are not stamped to meet the IBC 2012 requirment, nor are the prints engineered approved and stamped. When I contacted the company they stated OH sorry for $650.00 we will try and get the prints you need. For a down payment of $2,400.00 all I received was a factory print and installation guide.If dealing with this company BEWARE...Desired Settlement: For the company to stand by their word and deliver what the salesman represented and send me what is needed to get my permit.
Business
Response:
In response to this complaint, we do not include engineer stamped drawings on every order as most people that buy our products do not get permits and they are used for agricultural purposes. If a customer requests them during the sale process we will include them. We have offered to split the cost of the engineer with the customer and he has accepted.