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Crown Motors Of Tallahassee Inc

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Crown Motors Of Tallahassee Inc Reviews (1)

Initial Business Response /* (1000, 5, 2016/08/30) */
This guest booked through a third party which was Expedia Hotel Collect. Hotel Collect is a choice the guest makes at the time of making the original reservation. This simply means that the guest is agreeing to have the Hotel collect the funds...

instead of [redacted] The terms and conditions are stated on the guests confirmation from Expedia, not from the Hotel. Our cancellation policy is clearly stated on the [redacted] website. Any reservation cancelled 72 hours prior to arrival can be done without any charges. Cancellations inside the 72 hours window is charged the first night plus taxes as a cancellation fee. This is the same whether Expedia collects the payment or the Hotel. It is our policy to charge the first night's guaranteed deposit with the credit card supplied by the guest which also serves as the cancellation fee within the 72 hour window. That is what a room guarantee is all about. It protects and guarantees the room request for the guest and also provides guaranteed payment for any late cancellation for the Hotel. It protects both parties. This is standard practice by most Hotels. Other Hotels charge the entire amount as an "authorization" against their credit card and the full amount due is "held" by the Merchant from the guests credit or debit card account for the property. Both of these policies protect the Hotel from those who would not cancel their reservation within the policy period since the property "holds" this room for the guest the entire time from the reservation request to the day or arrival. Their room is removed from the inventory available to sell. Our policy of charging only the first night is the most minimal effect to the guest. The balance due is to be paid upon arrival. This saves the guest from the full room charges. These procedures are exactly what was followed in this complaint. It is NOT the Hotel's responsibility to control the bank accounts of the guests guaranteeing a room with a credit or debit card. That is the sole responsibility of the guest. If their bank has charged them any fees related to this transaction, then they should be addressing the funds issue with their bank, not the property whom has performed on the contract with [redacted] It boils down to personal financial responsibility.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not see anywhere on the [redacted] website where it stated that my card would be charged. I even pulled the website up and started another reservation just to see again. If I was in the wrong I would just leave it alone, but I don't feel that I am. I feel they should do something, and if they don't, then they have lost a customer and I WILL NOT recommend them to anyone again!!
Final Business Response /* (4000, 9, 2016/09/01) */
If your mis-understanding is with [redacted] then please address it with them directly. They have record of our policies. We are simply not in a position to speak for them. Likewise, if funds were insufficient, this requires direct communication with your bank. We have followed not only our policies, but also standard procedures of Hotels worldwide.
This is what guaranteeing a room is all about. You are currently asking the Hotel to guarantee your room without giving them the guarantee of payment. It does not work that way. We are under contract with [redacted] to hold the reserved room for you. We must be paid for it as any other Hotel would need to be. Many people simply do not show up for a reservation made or cancel after the cancellation period. In both cases, there would have been no way to charge for the room if they weren't going to pay until arrival and never arrived. Please understand that this is what a guaranteed room is all about. It protects both parties. You receive the requested room reserved and the Hotel is paid for it. Providing a credit or debit card without the funds available would like like asking the Hotel to guarantee the room with a bad check. It cannot be done. Most banks will work with their direct account holders. Speak directly to your agent.
Final Consumer Response /* (4200, 11, 2016/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Completely dissatisfied!!!!!! Will NEVER recommend this hotel to anyone! So much for a Christian based and Christian environment!!!!

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