Crown Motors

This company has bogus contractsDishonest about fixing their vehiclesPrices very expensiveSales and management team unorganizedWould never recommend crown motors to the devilThey are the devil! Evil is always exposedOne day they will have pay back what they stole from us purchaser's!

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Went to buy a truck from crown motors after my card got declined for the total price I called the company I was talking to then they told me all I could pull off his machine at one time was three thousand dollars while I was still talking to my bank [redacted] grabbed my card and swiped it for that amount with out asking me if it was ok so I went to the bank ti get the rest of the money and I found some problems with the truck and I went back to his dealership to get my money back he promised there was nothing with the truck and he could not refund my money and he couldn't sell me a warranty after requesting my money back several times and him telling me he couldn't I gave him the rest of the money the truck is now barely running it stalls at stop light and there are other issues with and he says there is nothing he can do for me and it has not even been days since I punched it from him Product_Or_Service: Ford expedition

August 23, 2016Revdex.com, e4" Street, Suite Cincinnati, Oh 45202Dear Mr [redacted] , Reference your letter August 19, and ID # [redacted] .Mr [redacted] purchased a Lexus GSSerial No [redacted] on a Payment Plan which he signed dated March 22, This payment plan was not honored as per the scheduled dated set on the contractTherefore, his car got repossessed.Furthermore, as per this contract that he signed, it reflects that once the financed car is repossessed it will not be released until the total financed balance is paid off in full.Mr [redacted] was sent a certified letter with regard to paying off the car in full to release the carIf he does not wish to do so, he may collect his Belongings, if any, from the car by making arrangements with our office to do so.Hope this information is helpful to your office and Mr***.Thank you, [redacted] President Crown Motors of Hamilton, IncCC [redacted] ***

Complaint: [redacted] I am rejecting this response because: We have not---to date---received the correct boxspring that we paid for and was not free of cost as the Ethan Allen representative claimed in her rebuttalWe were never offered boxspring choices and the representative was not present at the point of sale nor did she ever personally meet usThe designer only showed us different mattress representations with no regard to bed frames or alternate boxspring selectionsThe showroom displays were not the exact model delivered to usFurthermore, we most certainly informed the designer of our physical limitationsMy wife even disclosed that she had bilateral knee replacement surgeryAs for our height and age that would quite evident upon meeting with us on several occasionsNo 'threats' were made and we are free to voice our opinions on social media and file complaints to Revdex.com or any government consumer affairs agency regarding our experiences with Ethan AllenAs for a dollar cost---we paid for a bed that we can not safely utilize from the delivery date of September to the present dateWe contracted and paid for merchandise that we aren't able to safely useHad the Ethan Allen Princeton Showroom authorized a no fee even exchange upon our initial contact on the delivery date of September this complaint would not existIt should further be noted that after we contacted the corporate office and they interceded on our behalf with this representative the fee was waived with an oral apology from themThe old retail adage applies very well in this avoidable conflict---"The customer is always right, if you do not think so, then think again." Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Crown Motors regarding complaint ID
***
Regards,
*** ***

RE: Case# *** Customer: Jovan N*** Vehicle: Ms*** signed a legal binding contract for the purchase of the above stated vehicle, on 02/09/The purchase(s buyers order and buyers guide both dearly state the vehicle is sold •AS IS". In Ms***'s complaint-,
she Indicated "at tjme of ourchase• (02/09/15) a staff member asked her to return With the vetiicle to see If an oil ctiange would correct the low oil pressure lightThe offer of the oll change was in "hopes of fixing the problem•, this offer was not a guaranty of fixing the problem nor did It Imply anytype of warrantyMs*** still chose to sign a contract and take delivery of said vehlcle. An oll change may have been performed as we would have offered to any customer and in Ms. ***'s case a repeat custometCrown Motors Incoffering an oil change is simply a goodwill gesture, not an indication of any fault or prior knowledge as Ms*** stated. On 3/28/Ms*** came into Crown Motors Incto ttade the abOve stated vehicle In for a different vehicleAs Ms*** stated, due to the time and miles put on the vehicle whlle In her possession, we were unable to sell her a different vehicle without a new deposit. Because we could not accommodate Ms*** she surrendered the above stated vehicle on 04/02/2015. As a result, Crown Motors Inchas simply written off the account. Greatly Appreciated, *** ***

Went to buy a truck from crown motors after my card got declined for the total price I called the company I was talking to then they told me all I could pull off his machine at one time was three thousand dollars while I was still talking to my bank *** grabbed my card and swiped it for that amount with out asking me if it was ok so I went to the bank ti get the rest of the money and I found some problems with the truck and I went back to his dealership to get my money back he promised there was nothing with the truck and he could not refund my money and he couldn't sell me a warranty after requesting my money back several times and him telling me he couldn't I gave him the rest of the money the truck is now barely running it stalls at stop light and there are other issues with and he says there is nothing he can do for me and it has not even been days since I punched it from him
Product_Or_Service: Ford expedition

RE: Case# *** Customer: Jovan N*** Vehicle: Ms*** signed a legal binding
contract for the purchase of the above stated vehicle, on 02/09/The purchase(s buyers order and buyers guide both dearly state the vehicle is sold •AS IS". In Ms***'s complaint-, she Indicated "at tjme of ourchase• (02/09/15) a staff member asked her to return With the vetiicle to see If an oil ctiange would correct the low oil pressure lightThe offer of the oll change was in "hopes of fixing the problem•, this offer was not a guaranty of fixing the problem nor did It Imply anytype of warrantyMs*** still chose to sign a contract and take delivery of said vehlcle. An oll change may have been performed as we would have offered to any customer and in Ms. ***'s case a repeat custometCrown Motors Incoffering an oil change is simply a goodwill gesture, not an indication of any fault or prior knowledge as Ms*** stated. On 3/28/Ms*** came into Crown Motors Incto ttade the abOve stated vehicle In for a different vehicleAs Ms*** stated, due to the time and miles put on the vehicle whlle In her possession, we were unable to sell her a different vehicle without a new deposit. Because we could not accommodate Ms*** she surrendered the above stated vehicle on 04/02/2015. As a result, Crown Motors Inchas simply written off the account. Greatly Appreciated, *** ***

To Whom It May Concern,
We have received the complaint from you regarding [redacted] of which we are replying....
[redacted] purchased a [redacted] on March 8, 2014 (Buyers Order is attached) that was inspected in January 2014.  There was NO...

Warranty on the vehicle when she purchased it.  We sell AS IS NO WARRANTY.  She was aware of this at the time of purchase when she signed the AS IS NO WARRANTY sticker which is also attached.  On July 10, 2014, we had to repossess her car due to non payment.  She got the car back when she came in and paid what was past due.  She then started complaining about the car and brought it in for us to look at. Our mechanic looked at her car to determine it needed a new engine.  We agreed to put the $3000 engine in her vehicle and add it to her account, but she had to pay $1000 of it before picking it up.  It took some time to get the engine and send it to repair shop to fix and during that time, we gave her a LOANER car and transferred her license plates to it with an Emergency Permit To Transfer License Plates.  She was never without transportation.  This is not something we do on a regular basis but we did for her.  During the time she had our vehicle, she did not make one payment towards her account and said that she was not going to pay anything until she picked up the car.  She came in a week prior to the car being ready and gave me a post dated check for the 24th of October in the amount of $737.00 and I told her at that time that we did not take checks under normal circumstances, but I would hold it until her car was ready and she could replace it with cash.  She returned on Thursday, October 23rd to pick up her car and at that time she was told she had to make her account current and pay the $1000 towards the engine.  She did not have it at that time.  We told her that she could drive our vehicle for another day or two until she could get the money together.  At that time, she indicated that she no longer had our vehicle and that it got towed by police from her apartment.  We were shocked by this news when she told us.  We then told her that she needed to provide us with the information to who towed the car and why.  She left and returned with Chesterfield County Police Officers.  They came just to please her since this is a civil matter.  Nothing was done by them.  The next morning, we called her apartment complex to find out why our car was towed.  I had to call Charles City Police to find out the information that it was towed due to her double parking and her sticker for her car to park there had expired.  The police were called because she would not get out of the car.  The tow company had called them.  We did deposit her check on the same day so that we could get our car out of tow lot, have a key made, pay for gas and someone to go pick the car up which was about $700.00 total.  She came in on Friday evening with 3 males and sat in our office demanding we give her her car back or her money back and we are not doing either.  They were all asked to leave the property at the time of closing which was 6pm.  Her actions were unacceptable.  If you have any questions, please do not hesitate to call me.  
Thank You,
[redacted]
Office Manager
Crown Motors, Inc.
[redacted]

This company has bogus contracts. Dishonest about fixing their vehicles. Prices very expensive. Sales and management team unorganized. Would never recommend crown motors to the devil. They are the devil! Evil is always exposed. One day they will have pay back what they stole from us purchaser's!

August 23, 2016Revdex.com, 1 e. 4" Street, Suite 600 Cincinnati, Oh 45202Dear Mr. [redacted], Reference your letter August 19, 2016 and ID # [redacted].Mr. [redacted] purchased a 2006 Lexus GS300 Serial No. [redacted] on a Payment Plan which he signed dated March 22, 2016....

This payment plan was not honored as per the scheduled dated set on the contract. Therefore, his car got repossessed.Furthermore, as per this contract that he signed, it reflects that once the financed car is repossessed it will not be released until the total financed balance is paid off in full.Mr. [redacted] was sent a certified letter with regard to paying off the car in full to release the car. If he does not wish to do so, he may collect his Belongings, if any, from the car by making arrangements with our office to do so.Hope this information is helpful to your office and Mr. [redacted].Thank you,[redacted]President Crown Motors of Hamilton, Inc. CC. [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

They are very friendly people and will work with you I recommend this car dealership to anyone if you are looking for reliable transportation with not a lot of hassle. I enjoy interacting with them and they will help you

This company has bogus contracts. Dishonest about fixing their vehicles. Prices very expensive. Sales and management team unorganized. Would never recommend crown motors to the devil. They are the devil! Evil is always exposed. One day they will have pay back what they stole from us purchaser's!

Review: I put a deposit of $200.00 on a [redacted] on June 5, 2015. The total deposit was $2,000.00, and I could make payments on the down payment. They said my money would secure the car and, they would not sell the car...When I went back to the dealership to put more money on the deposit the car was gone...it had been sold! I asked if I could get my deposit back and was told to call back in a couple of days and they would see what they could work out. I called back a couple days later to ask for my money back and Al told me to come to talk to him, he explained that my car had been sold by accident and to pick out another car. I picked an Infinity went back a few days later and it was gone [redacted] was back, they said the buyer changed their mind, but an employee told me that it broke down on the customer. They convinced me that it was not the same car, so I put down $300.00 on the Mercedes and IT DISAPPEARED AGAIN! I asked for my $700.00 back they offered me $200.00 of the $700.00 back and they insisted on NO REFUNDS but I could pick out yet ANOTHER car. I have called the owner David G[redacted], he asked me "How did you get my phone number?" and when I told him "someone gave it to me" he replied "If you cannot tell me how you got my number, this conversation is over" and he hung up on me. A person from the dealership gave me the number because they witnessed what happened to me. I went back to the dealership to speak with the General Manager Mike, and he was there as well as my dealer Sina. I explained everything to Mike, he told me that after I left he would discuss it with Sina and let me know the outcome. I called for the next two weeks and could not get Mike, I started going up there almost daily until I caught him and he said "Sina is on vacation for two weeks, I haven't had a chance to speak to him yet." So I then contacted the television stations and informed the dealership that I had contacted the media then they offered me $200.00 of my money back.Desired Settlement: Just want them to be fair, I don't have the car I should be able to get my money back

Review: business took my money overdrew my bank account & won't return my vehicle. gave me a rental vehicle with unauthorized tags while fixing my car out fake inspection sticker on vehicle by unlicensed mechanics & took over two months to fix my car after telling me it would only take 2 weeksDesired Settlement: wants money in return

Business

Response:

To Whom It May Concern,

We have received the complaint from you regarding [redacted] of which we are replying....

[redacted] purchased a [redacted] on March 8, 2014 (Buyers Order is attached) that was inspected in January 2014. There was NO Warranty on the vehicle when she purchased it. We sell AS IS NO WARRANTY. She was aware of this at the time of purchase when she signed the AS IS NO WARRANTY sticker which is also attached. On July 10, 2014, we had to repossess her car due to non payment. She got the car back when she came in and paid what was past due. She then started complaining about the car and brought it in for us to look at. Our mechanic looked at her car to determine it needed a new engine. We agreed to put the $3000 engine in her vehicle and add it to her account, but she had to pay $1000 of it before picking it up. It took some time to get the engine and send it to repair shop to fix and during that time, we gave her a LOANER car and transferred her license plates to it with an Emergency Permit To Transfer License Plates. She was never without transportation. This is not something we do on a regular basis but we did for her. During the time she had our vehicle, she did not make one payment towards her account and said that she was not going to pay anything until she picked up the car. She came in a week prior to the car being ready and gave me a post dated check for the 24th of October in the amount of $737.00 and I told her at that time that we did not take checks under normal circumstances, but I would hold it until her car was ready and she could replace it with cash. She returned on Thursday, October 23rd to pick up her car and at that time she was told she had to make her account current and pay the $1000 towards the engine. She did not have it at that time. We told her that she could drive our vehicle for another day or two until she could get the money together. At that time, she indicated that she no longer had our vehicle and that it got towed by police from her apartment. We were shocked by this news when she told us. We then told her that she needed to provide us with the information to who towed the car and why. She left and returned with Chesterfield County Police Officers. They came just to please her since this is a civil matter. Nothing was done by them. The next morning, we called her apartment complex to find out why our car was towed. I had to call Charles City Police to find out the information that it was towed due to her double parking and her sticker for her car to park there had expired. The police were called because she would not get out of the car. The tow company had called them. We did deposit her check on the same day so that we could get our car out of tow lot, have a key made, pay for gas and someone to go pick the car up which was about $700.00 total. She came in on Friday evening with 3 males and sat in our office demanding we give her her car back or her money back and we are not doing either. They were all asked to leave the property at the time of closing which was 6pm. Her actions were unacceptable. If you have any questions, please do not hesitate to call me.

Thank You,

Office Manager

Crown Motors, Inc.

Review: I put down $2000 on a SUV from Crown Motors, At the time of purchase a staff member at Crown Motors wanted me to bring the vehicle back to change the oil to see if he could correct the problem of the low oil pressure light and heavy black smoke which was coming out of the tail pipe at that time. On March 29 a mechanic did confirm that the oil rings were bad and that was causing the low oil pressure and black smoke. When I attempted to return the vehicle the dealer stated I would have to put down another $1500 on another vehicle and that I would lose the $2000 down payment and the first month's payment I had made on the SUV. I believe this vehicle is covered under the lemon law as the dealer knew the condition of the vehicle prior to selling it to me or they would not have 'offered' to change the oil in the hopes of fixing the problem. (Their words, not mine).Desired Settlement: I would like my down payment plus first months payment refunded to me, in cash. This comes to $2,350.00. I no longer have faith that I will be treated honestly and fairly at Crown Motors and no longer wish to do business with them.

Business

Response:

RE: Case# [redacted] Customer: Jovan N. [redacted] Vehicle: Ms. [redacted] signed a legal binding contract for the purchase of the above stated vehicle, on 02/09/2015. The purchase(s buyers order and buyers guide both dearly state the vehicle is sold •AS IS". In Ms. [redacted]'s complaint-, she Indicated "at tjme of ourchase• (02/09/15) a staff member asked her to return With the vetiicle to see If an oil ctiange would correct the low oil pressure light. The offer of the oll change was in "hopes of fixing the problem•, this offer was not a guaranty of fixing the problem nor did It Imply any. type of warranty. Ms. [redacted] still chose to sign a contract and take delivery of said vehlcle. An oll change may have been performed as we would have offered to any customer and in Ms. [redacted]'s case a repeat customet. Crown Motors Inc. offering an oil change is simply a goodwill gesture, not an indication of any fault or prior knowledge as Ms. [redacted] stated. On 3/28/15 Ms. [redacted] came into Crown Motors Inc. to ttade the abOve stated vehicle In for a different vehicle. As Ms. [redacted] stated, due to the time and miles put on the vehicle whlle In her possession, we were unable to sell her a different vehicle without a new deposit. Because we could not accommodate Ms. [redacted] she surrendered the above stated vehicle on 04/02/2015. As a result, Crown Motors Inc. has simply written off the account. Greatly Appreciated, [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,