Crown Nissan

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

*** is correct on the closing feeWe will mail a check for $ [redacted] to him within the next hoursAs far as the mats go we would not take or steal mats from a freestarWe would have no use for themWhy did it take so long to notice there were no mats in the car? I will not replace the mats but [redacted] will recieve a check for $***Sorry for the mistake

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

To Revdex.com and [redacted] In reference to account [redacted] this account was for a 2011 Ford Ranger and was paid off in the amount of $18,519.28 with check number [redacted]. This check was issued on 2/13/15 and has been applied to and paid in full the account noted above. I personally...

spoke with the payoff department at Chase today and the verified that this account is closed and paid in full. Chase also assured me that there was no action taken that would negatively effect Mr. [redacted]'s credit.I hope that this information is sufficient to close this complaint.Thank you[redacted]General Manager Crown Motors

[redacted] purchased the [redacted], vin number [redacted] on 02/27/16. He signed a Vehicle Buyers Guide stating that the vehicle was As Is-No Warranty.The service manager as a goodwill gesture replaced the rear main seal at no charge to customer.  At this time the...

dealership has gone beyond the As-Is warranty doing more that is required.[redacted] had the opportunity to purchase an extended service contract however, he declined.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I replied to the email. I have explained multiple times I can't can't take calls due to my job and work schedule. The email I sent explained fully the situation I have been having at [redacted]. Last time I checked the customer is always right and the manager needs to give the refund due to the refusal of service. I don't how to tell the problem any clearer.
Regards,
[redacted]

[redacted] called about [redacted]. He said the CPP is Consumer Protection Plan that covers 6 wash/waxes, wheel protection and nitro in tires. He said for her to call and ask for [redacted] to set up the wax.

Just wanted to let you know I’ve tried calling a few times and sent [redacted] an email.  No response yet.Thank you,[redacted]General Manager[redacted] of Greenville[redacted]

[redacted]In response to the complaint from [redacted] ID# [redacted]. We did her first service on 8-30-2014. Her second service was on 9-23-14. On this service we did the paint sealant renewal for her, this would be the wash  and wax she was asking for. On 6-25-2015 we serviced her vehicle again. We...

did the paint sealant on this date as well. The last time she was in was on 9-21-15. On this date we were unable to do the paint sealant for her due to an employee out that day due to medical reasons. We did however service her vehicle and we did not rotate the tires for her due to the fact it dint need them rotated and it did however need new tires that the service advisor made her aware of. She was never charged for the rotate on that day either. We have been able to provide the service in which she purchased every time but the one on 9-21-15.As far as her being required to buy the wash and wax I am not able to answer that. It is not a required purchase on a new vehicle.I feel we have been able to adequately perform every service she has asked for and that we have not charged her for anything that has not been performed for her. Other than the one visit on 9-21-15 due to having an employee out that day due to medical reasons. I have tried to contact her on numerous occasions and have been unsuccessful in getting a response from her.  Regards[redacted]Service Director[redacted]Greenville SC 29607.

[redacted] is correct on the closing fee. We will mail a check for $[redacted] to him within the next 72 hours. As far as the mats go we would not take or steal  mats from a 2004 freestar. We would have no use for them. Why did it take so long to notice there were no mats in the car? I will not replace...

the mats but [redacted] will recieve a check for $[redacted]. Sorry for the mistake.

Good Afternoon,
This issue was not resolved by the dealer and never gave me a gesture of repairing the problem and that statement is absolutely untrue. I had to take the car to [redacted] dealer in [redacted] South Carolina for the repair of the  rear main crankshaft seal. The response is very much untrue and here is the attach bill to prove that I paid for the services and not  [redacted] I brought this complaint up and even the service manager understood and remember me bringing the car back multiple times etc. within 72 of purchasing the car and the statement that was made was they overfill it with oil and other excuses etc.
Revdex.com:I have reviewed the response made by the business in reference to complain[redacted], and have determined that this does not resolve my complaint.  Regards,[redacted]

Thanks [redacted] I do understand that it is not covered.  When I was denied coverage, the warranty people told me call the dealership I bought it from.  My problem is with the finance manager telling me that anything that could possibly go wrong with the car would be covered. The increased frustration is that I went into that office when I purchased the car telling myself I was not going to buy that warranty. A very hard sell was put on me, and one of the tactics used was repeatedly telling me that anything that could possibly go wrong will be covered.  So I spent all this $ on a warranty I really didn't want, relented in part because of what I was told, then ultimately when something went wrong it was not covered. Perhaps part of the problem was me being naive to this, but I just wish they would honor their words.Thanks for what you do, and let me know if there is anything else you need from me, or if there is any other advice you can give me in this manner. Thanks again,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

I am done with this complaint. I consider it resolved on my end. Let me know if there is anything I can do

Gary S[redacted], service manager, spoke with Ms. [redacted] this morning. He verified that the 50 percent reimbursement already discussed would resolve this issue. Ms. [redacted] indicated that the resolution was acceptable.

Review: Crown sold us a vehicle that we really didn't want, convincing us that there would be no problems with our brand new $80k [redacted]. We did not want a sunroof or a truck prone to excessive road noise. The salesman assured us that this vehicle was exactly what we wanted. On his advice, we purchased the 2015 [redacted] F250. Sadly, we've had constant problems with it since.

We bought the truck in August of 2015 and had it into the service department 4 times by November. It began with the driver's window leaking air excessively while driving, making a howling sound, vibrations when turning left, and the brakes resonating with a with a noise that seems to travel through the front end of the truck to the brake pedal. We took it in for these issues adding over time, problems with a weak sunroof seal, and concerns about the sluggish acceleration of the engine. On the first visit, the weather stripping on the driver’s side window was replaced, but this came with a new grinding noise when rolling the window. Again these issues were reported to their maintenance department, again the truck went in for repair, and again, nothing was fixed. The downhill assist system also became problematic, but Crown assured us that "nothing appeared to be wrong." We took the truck in for service 7 times in 6 months for all of the above mentioned problems, we have contacted Crown over 40 times in an attempt to replace our vehicle or return it for credit. Instead, they transferred us to their fleet department whereby allowing them to sidestep Lemon Law standards as our vehicle is in the company name and considered part of a fleet, which negates proceedings.

Crown's people from the service dept. to the sales reps, and all the way to the manager avoided this unhappy customer. They have offered NO assistance, shown NO remorse, and have NO desire to rectify the situation. Clearly, they lack respect for their customers.Desired Settlement: We met with the general manager, [redacted], but we were basically ignored. I asked that we be credited back the money spent and be allowed to swap for a different truck. I asked that he review the value of our truck in comparison to other vehicles on the lot, but he was reluctant to even consider this and never followed through. Mr. [redacted]' only suggestion for resolution was to have a [redacted] technician come out to look at the truck. This would do nothing about replacement or refund.

Business

Response:

Mrs. [redacted], and Revdex.comI would like to go back over the options that were presented at the time I met with you and your assistant in my office a couple of months ago. There are things that I can do and things that are out of my hands and fall under the manufactures control such as Lemon Law Vehicles.Like we discussed at that time I can trade you out of the vehicle you currently own, or purchase it from you for it's actual cash value this is under my control. However if you are as you stated in my office and restated in the e-mail you sent to our company as well as the copy presented to the bureau, are looking for the total refund of all funds invested in the vehicle as well as tax and license this falls under the control of the manufacture.You have the right to pursue California Lemon Law on this vehicle and NOTHING any dealer does can "sidestep" this legal right that you possess, it is the law. As I told you at the time we met I would try to find an other vehicle for you, sell it to you at my cost, and give you the maximum I could for your trade. In fact your assistant called me the next day or about that time to inform me that your husband had left the vehicle at our store and had gone to a golf tournament with our salesperson as our guest. Your assistant asked for an appraisal of the vehicle which I did and I called her with the amount the vehicle appraised for and she informed me that you or your people would be in touch. This is the first I have heard since then.We still have all the same options available as we did at that time:1) I can purchase the vehicle for actual cash value2) You can trade the vehicle as per the offer previously discussed and outlined above.3) I can have a [redacted] Field Service Engineer come out again and inspect your vehicle for you and fix any warranty issues he recommends be addressed.4) Provide you with the Repair Orders documenting the work performed on your vehicle, and another copy of the Lemon Law Procedure provided in the vehicle at time of sale if you can not find the original, so you can request a repurchase with [redacted] Motor Company.Please let me know how you would like to proceedThank you[redacted]General Manager Crown Motors.

Review: I traded a 2011 ford Ranger for the same car, different color, and manual drive at crown motors. Crown motors was supposed to pay-off my trade in so that I would avoid having to make payments. I signed my paperwork on 2/12/2015. Crown Motors told me today (3/3/2015) they sent the check on 2/27/2015. My trade in has been on the lot for a week and a half. (trade in - 18,519.28). I spoke with [redacted] Finance officer told me that they sent the check to Chase Bank out on 2/26/2015 but when I spoke with [redacted] the Finance Manager she said they sent my check out on 2/27/2015.Desired Settlement: I would like Crown Motors to pay my trade- in off so that I don’t hurt my credit by not making my car payment on my old vehicle.

Business

Response:

To Revdex.com and [redacted] In reference to account [redacted] this account was for a 2011 Ford Ranger and was paid off in the amount of $18,519.28 with check number [redacted]. This check was issued on 2/13/15 and has been applied to and paid in full the account noted above. I personally spoke with the payoff department at Chase today and the verified that this account is closed and paid in full. Chase also assured me that there was no action taken that would negatively effect Mr. [redacted]'s credit.I hope that this information is sufficient to close this complaint.Thank you[redacted]General Manager Crown Motors

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Previous to purchasing this car, we had taken a friends Nissan Altima vehicle for a ride. We liked it.

On June 22, 2015 We took one of their cars for a test drive and purchased one. Being they didn't have the color we wanted they had one brought to Redding, CA (Crown Nissan Dealership), from Sacramento, CA.

On June 23rd we picked up the Nissan Altima Vehicle. We made the mistake at the mistake at that time not to drive it before leaving the Dealership. We figured it would be the same as the car we tested the day before.

We noticed after driving the car on the roads and on highways that it was very noisy. (Road Noise) [redacted] took it back to the dealer and asked several times for a person in charge to test drive, with [redacted].

He wouldn't take ours.

Therefor he really didn't hear the noise that ours was making. He said it could be the tires and took us over to the Parts Office to check on the price of the new tires.

We decided to get new tires put on by American Tire Company from the Continental ones that came with the car and purchased Michellin ones. Even with the new tires we are hearing the road noise.

Evidently that wasn't the cause.

We took a trip in the vehicle to Seattle, WA. On September 4, 2015. The noise was miserable.

On Date of Purchase 6-23-15 the Odometer (186 miles) on October 1, 2015 Odometer Read 3,214 We are in limbo to know what to do now.Desired Settlement: 4. We need to talk t someone higher up in the Crown Motor Company to either find the problem and fix it or replace the car with one that doesn't make noise.

Thank you for your consideration in this matter.

Business

Response:

Good Morning,This is the first I have been made aware of this issue. I did not get any other message from the Revdex.com. My name is [redacted] General Manager of Crown Motors. I have spoken to My Service Manager at my Nissan store this morning. We will be in contact with our client and set an appointment to investigate this complaint fully. The appointment will have to be made after November 9th as this is the day my best Nissan Master Tech comes back from vacation. My Service Manager will be in contact prior to this date to work on getting this resolved.Thank you,[redacted]

Consumer

Response:

I am rejecting this response because: We received a call from Crown Motors on October 31st. They have made an appointment with us to Test Drive our Vehicle on November 10th. Hopefully they can find fine the problem and be able to correct it.Thank you for your help. [redacted]

Business

Response:

I had told my management team to contact them and set the appointment that he is referring to