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Crown Pacific Inn Express

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Crown Pacific Inn Express Reviews (2)

[redacted]Please view attached document[redacted]
 
Dear [redacted] (Revdex.com Resolutions Consultant};
We have received your letter regarding your issue id# [redacted] and again apologize for these guest's feelings about their experience.
Our hotel policy is that there are no refunds. Also,...

cancellation within 48 hours prior to arrival is subject to charge of the first night's stay plus tax. Both policies are noted on our, and all third party, websites.
This stated, we have a verifiable history of working with our guests to make stays as pleasant as possible. Once our staff is aware of an issue and its location, they are trained to efficiently respond to and correct the problem (either by resolving the issue in the unit or upgrading the guest to a different room}.
These guests checked in on the Jan. 27th. During the duration of their stay, no issues were reported until 6:45a on the 29th (departure date}. When asked for a unit number so maintenance could fix the problem,the guest refused to give the room number. Additional issues were reported when actually checking out. Had these issues been reported promptly (at the very start of their stay before the room was used, or even the next day as they stayed more than one night}, they would have been resolved. If nothing else, we may have been able to cancel/modify the reservation and
given them a full/partial refund (restoring their budget} to allow them to find other accomodations. Reporting after the reservation has been used is unacceptable.
However, as we take all reported problems seriously; we had staff from maintenance,housekeeping and management looked into all issues reported. All operational systems were functioning properly and no validity to the other reported issues could be ascertained.
Sincerely,
Management Team
Rodeway Inn & Suites
[redacted]OR,97367 (541) 994-7559

Complaint: [redacted]I am rejecting this response because:
The response provided here does not address the fact that there was a leak in the toilet that was never fixed, nor does the response acknowledge that there was a disgusting odor throughout the premises.  A business may have a policy to not provide refunds, but when they failed to provide a satisfactory product, I believe that there should be an acceptable remedy for abused customers.  
First of all, reports were made regarding the water leakage and odor on the first night.  As stated previously, the comments were made that it wasn't his fault that my wife "is a dumb [redacted] who doesn't know how to flush a toilet".  The statements made by the owner are entirely fallacious.  The desk representative was not courteous, professional, or responsive in any way, and none of the issues were resolved.  I am at a loss as to how this company remains in business and how the owner has avoided any serious lawsuits.
If the business is not willing to make a concession, I want this complaint to remain, and I am entirely content to chalk this ordeal up to experience.  I will certainly warn potential customers to avoid this business like the plague.
Sincerely,
[redacted]

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Address: 1070 SE 1st St, Lincoln City, Oregon, United States, 97367-2862

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