Crown Property Management Reviews (%countItem)
Crown Property Management Rating
Address: 552 N Colorado St Ste 101, Kennewick, Washington, United States, 99336-4700
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I was told that I couldn't rent their properties because I don't borrow money(e.g. no credit history). I offered to pay the full year up front, pay a larger deposit, get a cosigner, etc. I offered proof of 7 years of good rental history, proof of income, and personal references.
Crown Property Management strives to be very open and transparent regarding our criteria for approval to lease one of our homes. The attached criteria is freely available on our website, and is discussed and reviewed with every caller prior to making a showing appointment. As we are aware of the time and money that can be wasted by both potential applicants as well as ourselves, we strive to be very upfront and clear in discussing our rental criteria and any questions or concerns potential applicants may have.
Unfortunately in this case the criteria for approval was not met, and as such we are unable to approve the application for any of our homes. As you described above the credit qualifications were not met, and as immediate family does not constitute a third party rental reference, the rental history provided does not meet our criteria. With the absence of both qualified credit or rental history we are unable to approve this application for rental of one of our managed properties even with an increased deposit or cosigner.
While we thank you for your concern and input we will be unable to change our practices at this time.
Complaint: ***
I am rejecting this response because:
This company does not tell people about their highly objectionable rental criteria until after they have been shown a home. They do not honor the first come, first served principle and tell you that they have other applications pending on the property they show you. They tell you that whomever gets the deposit in first gets the rental. They tell you you are qualified for one house and not qualified for another. They are not up front about their rental criteria and operate very much off-the-cuff. When you tell them you do not borrow money and therefore no credit score they tell you to apply anyway and collect fees. When you tell them you don't need credit and can pay for the full year up front they say "we'll see". When you provide them with references and 7 years of good history they suddenly say that good history with family doesn't meet their ambiguous criteria. Anyway, I was able to find a rental through another company and secure a $1k credit card to get a credit score so I'm fine and won't be doing business with this company ever again.
Sincerely
Crown Property Management is trying to keep our deposit and charge us an extra $150.
I have called various times in the past 2 months going on 3 to at least talk someone just discuss these charges.
I have left voicemails, the receptionist has taken messages, and I have sent a letter addressing this dispute and in the last month I have not been able to talk to anyone.
I tried contacting the apartment I've been staying in *** but since we lived there they have changed managers and even while I was living there *** changed managers.
I talked to my original manager and maintenance guy before I left asking about my apartment they thought anything was wrong they said no, specifically scheduling to come in and look at my apartment.
When we first got there the apartment had black mold inside the fridge, cabinets were not clean, floors were not clean I rented a steam cleaner for the carpet to clean it myself and it was disgusting, the floors were completely black when we mopped it repeatedly when we first got there.
We reported this to Crown Property and our apt manager, nothing was done or said.
All I asked was to talk to someone about these charges and they just kept giving me the run around then sent it to collects.
I have been patient and courteous until the receptionist told me it was too late and nothing could be done.
Tell us why here...
We are sorry that disputing the move out charges related to your residency at *** Apartments has been frustrating. It is possible that the change in staff at *** exacerbated the issue. It is true that once an account is submitted to the collection agency any disputes must go through the collection agency. While we don’t have record of voicemails or letters sent prior to the dispute you filed with the collection agency, once we learned of your dispute we began researching the details of your move out charges.
We have reviewed the documentation regarding the condition of the apartment at move in and move out, including pictures and the inspection report (otherwise known as Schedule A in your lease documents). The move-in inspection was completed and signed by the leaseholders and apartment manager at the time of move-in documenting the condition of the apartment. The move-out inspection was completed and signed by the apartment manager, it appears that you chose not to be present at the move-out inspection.
The move-in inspection and pictures show that the apartment was clean and in good condition. The move-out pictures show that there was some cleaning needed including: window sills, oven door, residue in tub and residue on kitchen floor and some discoloration of the carpet. However, the move out inspection indicates that everything was in acceptable condition with the exception of: burn on bathroom counter (same as move-in condition), garbage disposal jammed, carpet needs stretching. Therefore, based on the documentation we will be adjusting some of the move out charges, removing the account from collections and issuing a refund.
We apologize that your attempts to dispute these charges prior to the account being turned over to collections were not successful. If you would like to discuss these items any further please feel free to contact our office directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Thank you for helping me in this matter. I appreciate your time and help this would not be possible without you guys.
Sincerely
Excellent customer service and honest in all dealings. I would not hesitate for a minute to recommend Crown to anyone seeking a rental!
Thank you for choosing Crown Property Management Phil. We appreciate the trust you have placed in us!
I employed Crown to manage my property in Richland while I was assigned abroad by my company. I thought everything was going well, because the place was infrequently vacant, though in reality I only had two tenants over five years so this has little to do with Crown. The rent was never raised and I have come to find out that the property was not really being managed. Damage is coming to light that was never caught on the inspections that were supposedly happening (I am still abroad), damage that would have been obvious if proper due diligence was undertaken. To add salt to the wound, I have discovered that I have been overpaying to boot, the prevailing PM rates in the area are lower than Crown charges. The final straw was the most recent time (certainly not only) that Crown refused to do as I asked and let the place remain empty, despite having an agreed tenant, whilst I discussed the continued rental status of the property with the HOA. I would not recommend Crown to any homeowner who is not around to check up on their management of the property, and if that is necessary, why employ them at all? My advice, look for another management agency in the Tri-Cities, you will get a better result.
–We are sorry to hear that you were disappointed with the service that you received. We strive to provide excellent service to all of our clients and we believe that we took great care of your investment property and that it was in good condition when our services ended.
As you know, at the advice of our attorney we were unable to continue providing management services for your property due to the HOA’s decision to revoke your right to rent the home. In order to keep our liability to a minimum we are unable to manage vacant homes that are not being marketed “for rent”, especially in a case where an HOA has ruled against the rental.
You are correct the rent was not raised during this time as the unit was being rented for more than what the market rate for an equivalent unit was each time the unit was vacated. This means that we were getting top dollar for your investment property.
We have records of interior inspections for the following dates: 3/27/2014, 4/2/2015, 4/7/2016, 5/17/2017, 1/11/2018. This is in addition to the vacancy periods in July 2013, September 2015, September 2016 and April 2018. During April 2016 while you were not abroad, we offered to properly notify the tenants of an inspection so that you could personally visit your property and you chose not to. We have record of email communication regarding these inspections and the conditions that were found and would be more than happy to share these records and photos with you should you like to review them again.
The only damages that we are aware of is countertop damage in the Master Bathroom and a small area of missing carpet inside of a closet. In April 2016 you asked that the repair of this damage not be completed as it would require a four day disruption to the use of the sink area. The resident was charged for this damage and you received the funds to complete this repair at a later date of your choosing. The small area of missing carpet in the closet is a mystery, this appears to be a small area cut out to possibly make a repair in a high visibility area. However, in reviewing all carpet invoices there was no patch work ever completed. It is quite possible that this condition has been that way for many years and could be from before we were hired.
Finally, it would not be surprising to find that other management companies in our area have different pricing structures. We do not meet with our competitors to discuss pricing structures to ensure that they are all equal. We feel that our pricing reflects the excellent services that we provide. As with any product or service that you are purchasing whether it is TV, car, or property management services, we would encourage all consumers to check prices and services to find what best fits their needs.
Thank you for taking the time to post a review regarding Crown Property Management. We wish you luck in your negotiations with your HOA and hope that you are able to continue having your property as rental.
I have lived in the Sunrise Villa complex managed by Crown Point Management for a year. I have had several issues with my apartment that needed fixed. Maintenance fixed every issue within a matter of hours! I am more than pleased with how they handle their business. I have been asked by Crown Point for feedback on a number of apartment issues. They care! My experience living here has been awesome!
Thank you ***. I'm glad that you are enjoying your home and your maintenance issues are being resolved quickly.
This is the 2nd time this storage facility has increased rates and not notified me by mail they state that they have proof that it was sent but nothing was delivered to my address when I went to pay on 8/28/2017 they advised rates would be now $90 a month instead of $80 when I paid they verified the address was correct at 2*** when I called to dispute no letter was received they tried to explain they had sent it to my old address when I have been sending payments for the last yr and half with my current address on it. I was provided a 3 day notice not 30 days or any phone call, in addition the power inside the units have not worked in over 3 years I have complained several times about this is issue all I get is well call the electrician I go in every couple of weeks and complain about the power nothing has been done to correct the lights working inside. I don't mind paying extra if I'm giving notice but I was not only 3 days when paying the current months rent if I did I would have given the correct amount as I send them M.O. every time I pay with current info on them.
September 21, 2017
RE: Complaint #***
We are in receipt of your letter dated September 7th, 2017 which was received by us via mail on September 12th, 2017.
We understand the frustration in not receiving timely notices of rent increases. We strive to ensure rent increase notices reach all tenants the month before any increase to allow for planning of the additional cost. In this case we apologize for any confusion created with notice items being sent to a previous address. We are required to send notices to the mailing address we have on file and unless specifically requested by the tenant, our managers are not allowed to change this address based on addresses on checks or other payments. This rule is in place specifically to avoid changing the address to an invalid address as many people pay with checks still addressed with old residences or to a location they do not receive mail. Please remember in the future to notify us of any mailing address changes.
We will be happy to remove those increases for this month from your account. The rent increase for each of your units will instead become effective October 1st, 2017. Hopefully this demonstrates our commitment to customer service and that while mistakes may happen from time to time we are happy to address them to keep our customers happy!
In regards to the electrical issue mentioned, when the original request was made the on site manager looked into the issue and found all lights were functioning. If there remains a problem we would be more than happy to have it addressed. Please contact the on site manager to arrange a time for the repair. Please feel free to also contact me directly at *** with any additional questions or concerns that you may have.
Thank you for your continued business and for the opportunity to correct these items.
Ryders Self StorageMichael EProperty Manager