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Crown Roofing

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Crown Roofing Reviews (6)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI look forward to his phone call.Sincerely, [redacted] ***

I Am Truly sorry that I let [redacted] roof issue go unattendedThat is not how I do business As soon as I realized we had an unattended issue, I contacted [redacted] and resolved the issue to his satisfaction I would like to restore my good standing with [redacted] & the Revdex.com Sincerely, Rob P [redacted] Crown Roofing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Rob said that my downspout was an oversight he regrets, and he apologized for not responding sooner He fixed it and then closely-inspected everything else I feel confident about the materials and workmanship of my roof All things considered, Crown Roofing has treated me well I would use them again Sincerely, [redacted] ***

WE HERE AT CROWN ROOFING ARE DISAPPOINTED WHEN WE HEAR OF ANY CUSTOMER COMPLAINT. CROWN FEELS THAT WE CAN SOLVE ANY CUSTOMER ISSUES WHEN THEY ARE BROUGHT TO OUR ATTENTION. UNFORTUNATELY IN THIS SITUATION THAT WAS NOT THE CASE HAD OUR COMPANY BEEN NOTIFIED THIS COULD HAVE
BEEN RESOLVED WITHOUT FILING A COMPLAINT ON FEBRUARY 8, YOUR HUSBAND CAME INTO OUR OFFICE AND SPOKE WITH OUR OFFICE ASSISTANT. SHE EXPLAINED THAT OUR SCHEDULE WAS BOOKED BUT WOULD SEE IF SHE COULD WRITE UP A SERVICE CALL. SHE TOLD YOUR HUSBAND THAT CROWN ROOFING’S MINIMUM SERVICE CALL FOR LEAK EVALUATIONS WOULD BE $AT WHICH TIME HE ASKED OUR OFFICE ASSISTANT TO PLACE A CALL TO HIS WIFE (***) WHICH SHE DID. DURING THE TELEPHONE CONVERSATION YOU (***) AGREED TO THE SERVICE CALL CHARGE. OUR CREW WAS ABLE TO GO OUT THE SAME DAY WE MET WITH YOUR HUSBAND DURING THE EVALUATION OF YOUR ROOF LEAKS CROWN ROOFING DETERMINED THAT YOU HAVE MULTIPLE ISSUES; POOR VENTILATION AT RIDGE AND SOFFITS AND POOR WORKMANSHIP ON ROOFING INSTALLATION WHICH COULD NOT BE FIXED WITH A SERVICE CALL ALL OF THIS WAS NOTED ON THE INVOICE WE SENT OUT ALONG WITH PICTURES YOUR COMPLAINT STATES THAT: 1. YOU ALLEGEDLY CALLED CROWN ROOFING ON MARCH 1, 2017: WE SHOW NO RECORD OF THIS CALL IN OUR CALL LOG OR AT ANY OTHER TIME BETWEEN THE DATE OF THE SERVICE CALL AND TODAY MARCH 6, 2. CROWN ROOFING SPENT ONLY MINUTES: WHICH IS NOT ACCURATE WE SENT OF OUR GUYS TO YOUR HOME AND THEY WERE THERE FOR HOUR AT YOUR HOUSE. DURING WHICH TIME OUR CREW ACCESSED YOUR ATTIC AND WALKED THE ENTIRE ROOF WITH YOUR HUSBAND THEN GAVE HIM DETAILED INFORMATION ABOUT WHAT WAS FOUND BEFORE LEAVING 3. YOU WOULD LIKE A REFUND: YET YOUR BILL HAS NOT BEEN PAID AS OF MARCH 6, 2017. DISREGARD THE $SERVICE CALL CHARGE. CROWN ROOFING IS A FAMILY RAN BUSINESS AND HAS SERVED OUR COMMUNITY FOR YEARS. AS NOTED ABOVE WE WILL BE WAVING YOUR SERVICE CALL INVOICE AND WISH YOU THE VERY BEST IN RESOLVING YOUR CURRENT ROOFING ISSUES RESPECTFULLY, THE O*** FAMILY CROWN ROOFING

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Crown was contracted by the initial homeoweners insurance to replace the roof as it was leaking. Roof continued to leak due to improper installationduring our home inspection, it was noted that the roof was leaking, the prior homeowners filed an insurance claim claiming hurricane damage, the insurance contracted Crown roofing to replace the roof up to the standards which will include replacement of old flashing due to hurricane damage. During last hurricane, we have discovered that roof continued to leak, so we contacted crown roofing to honor the life time warranty, however the company tried to convince us that the issue is not the roof but the chimney. I contacted several other roofers who all agreed that the flashing wasn't replaced when it should have as it was the main source of the initial leak. I contacted the company to discuss our options but no luck. I am requesting a reimbursement of any work will have to be done in order to fix the issue and any other internal damage including the wall damage, the paint and any other issues that will be discovered and was driven by the work done. /////Desired SettlementI am requesting from Crown Roofing to cover the cost of the necessary repairs to my house caused by the negligent work performed by Crown Roofing as noted in the provided documents./////

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Description: Roofers, Construction Companies

Address: 2812 W 2nd St, North Platte, Nebraska, United States, 69101-3306

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