Complaint: [redacted]
I am rejecting this response because: I was clearly told "WE NEED YOUR CARD JUST FOR INCIDENTALS ONLY" Those were the exact words the lady at the front desk told me. This does not explain why my card was charged $40 OVER my hotel stay amount (which, again, was ALREADY paid for), why the manager was so insanely rude to me & why I couldn't even get anybody AT Crowne Plaza corporate to respond to me until I filed a complaint with the Revdex.com 5 days AFTER my first complaint. It would be one thing to just double charge me, but to place a "temporary" charge on my credit card for MORE than my actual stay...come on...that's crazy. What a terrible, cookie-cutter response from Crowne Plaza, how disappointing. Makes me dislike Crowne Plaza even more.
Regards,
[redacted]
Dear Mrs. [redacted],We are very sorry for the inconvenience you experienced after your stay here at the Crowne Plaza. The credit card authorization for incidentals is a standard procedure at hotels and to ensure that each guest is aware of this we do post a notice at the front desk detailing what...
will happen with the card you provide. Upon your check out on July 6th the hotel released the full authorization back to your card as there were no additional charges. At this point is it up to your banking institution to replace those funds back in your account. Unfortunately, hotel has no control over when this will happen. If your banking institution has yet to release those funds back into your account but is still charging you over draft fees there is not anything the hotel can do other than confirm with your bank that we released those funds upon check out. If you wish for me to have a conference call with your banking institution to confirm this I will be more than happy to do so.Thank you,[redacted]Crowne Plaza Hotel[redacted]
Complaint: [redacted]
I am rejecting this response because: I was clearly told "WE NEED YOUR CARD JUST FOR INCIDENTALS ONLY" Those were the exact words the lady at the front desk told me. This does not explain why my card was charged $40 OVER my hotel stay amount (which, again, was ALREADY paid for), why the manager was so insanely rude to me & why I couldn't even get anybody AT Crowne Plaza corporate to respond to me until I filed a complaint with the Revdex.com 5 days AFTER my first complaint. It would be one thing to just double charge me, but to place a "temporary" charge on my credit card for MORE than my actual stay...come on...that's crazy. What a terrible, cookie-cutter response from Crowne Plaza, how disappointing. Makes me dislike Crowne Plaza even more.
Regards,
[redacted]
Dear Mrs. [redacted],We are very sorry for the inconvenience you experienced after your stay here at the Crowne Plaza. The credit card authorization for incidentals is a standard procedure at hotels and to ensure that each guest is aware of this we do post a notice at the front desk detailing what...
will happen with the card you provide. Upon your check out on July 6th the hotel released the full authorization back to your card as there were no additional charges. At this point is it up to your banking institution to replace those funds back in your account. Unfortunately, hotel has no control over when this will happen. If your banking institution has yet to release those funds back into your account but is still charging you over draft fees there is not anything the hotel can do other than confirm with your bank that we released those funds upon check out. If you wish for me to have a conference call with your banking institution to confirm this I will be more than happy to do so.Thank you,[redacted]Crowne Plaza Hotel[redacted]