Crowne Plaza Dublin

Revdex.com complaint ID [redacted] *** [redacted] Hello, Dispute Resolution Team!I can't express how thoroughly disappointing this is to meWe never want our guests to walk away unhappy.In this situation, Ms [redacted] chose to use her debit card to cover her expenses at our hotelWe have clear explanations of how a debit card functions posted at each of our cheterminals for guests to reviewPictures are attachedMs [redacted] would extend her stay with us regularly, which is not an uncommon occurrenceThroughout her stay, she had made additional payments using both cash and her card on fileWe worked with her, and she was thankful for our kindness and flexibilityOne day near the Christmas holiday, we were unable to collect paymentMs [redacted] drafted a promissory letter to our Front Office Manager, Charles W***, indicating her next pay date and acknowledging her debtThis letter is attachedUpon the date written by Ms ***, we attempted to collect paymentShe was unreachable for cash payment, so our staff attempted to charge the card on file as this was a previously approved method of paymentWe were unable to authorize the needed amountOur team reached out to her, and she denied owing anything to the hotel despite a balance still existing and having moved on to another area hotelEventually, we involved the local authorities as an intermediaryIn considering whether to file defrauding an innkeeper charges, we decided not to file if we were able to resolve the balanceAt this time, we were able to gain an authorization on the previously approved method of paymentWe considered this matter closed at this point and moved on.Since then, Ms [redacted] has made many defamatory declarations - both spoken and written - directed at the hotel in general and at specific individuals on our staff in many public forumsWe are currently considering whether to pursue further action due to damage of reputation suffered from her libelous statements.We maintain that we did nothing wrong in this situation as our policy is posted clearly, it was understood by Ms ***, the debt was acknowledged in writing by Ms ***, and any charges or payments made were posted directly against charges for goods and services received by Ms [redacted] using an approved method of payment provided by Ms ***.If I can provide any other clarification, information, etcregarding this situation to reach a successful conclusion, I would invite the Revdex.com Dispute Resolution Team to reach out to me directly anytime.Best wishes,StephenSTEPHEN H [redacted] GENERAL Manager

Revdex.com complaint ID [redacted]Hello, Dispute Resolution Team!I can't express how thoroughly disappointing this is to me. We never want our guests to walk away unhappy.In this situation, Ms [redacted] chose to use her debit card to cover her expenses at our hotel. We have...

clear explanations of how a debit card functions posted at each of our check-in terminals for guests to review. Pictures are attached. Ms [redacted] would extend her stay with us regularly, which is not an uncommon occurrence. Throughout her stay, she had made additional payments using both cash and her card on file. We worked with her, and she was thankful for our kindness and flexibility. One day near the Christmas holiday, we were unable to collect payment. Ms [redacted] drafted a promissory letter to our Front Office Manager, Charles W[redacted], indicating her next pay date and acknowledging her debt. This letter is attached. Upon the date written by Ms [redacted], we attempted to collect payment. She was unreachable for cash payment, so our staff attempted to charge the card on file as this was a previously approved method of payment. We were unable to authorize the needed amount. Our team reached out to her, and she denied owing anything to the hotel despite a balance still existing and having moved on to another area hotel. Eventually, we involved the local authorities as an intermediary. In considering whether to file defrauding an innkeeper charges, we decided not to file if we were able to resolve the balance. At this time, we were able to gain an authorization on the previously approved method of payment. We considered this matter closed at this point and moved on.Since then, Ms [redacted] has made many defamatory declarations - both spoken and written - directed at the hotel in general and at specific individuals on our staff in many public forums. We are currently considering whether to pursue further action due to damage of reputation suffered from her libelous statements.We maintain that we did nothing wrong in this situation as our policy is posted clearly, it was understood by Ms [redacted], the debt was acknowledged in writing by Ms [redacted], and any charges or payments made were posted directly against charges for goods and services received by Ms [redacted] using an approved method of payment provided by Ms [redacted].If I can provide any other clarification, information, etc. regarding this situation to reach a successful conclusion, I would invite the Revdex.com Dispute Resolution Team to reach out to me directly anytime.Best wishes,StephenSTEPHEN H[redacted]GENERAL Manager