CrownKote

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ First we want to state that we NEVER admitted ANY blame for any damage because there is no way to decipher that we damaged it or if it was the failure that is common and we weren't notified of this problem until the following day the client lives approximately miles for our location and he should have noticed during the drive and at least called and left a message for us After speaking and texting with [redacted] and speaking with BMW dealerships we felt that the options we gave were more than substantial [redacted] also stated when we first spoke of the issue he had with the seat that he had done some research and that it was a common failure from his findings and we looked into this finding the same After speaking with dealerships we found that this part is a very common failure point on the series vehiclesIt is not a safety problem but it is a convenience problem that is why it is not a "recall" or "campaign" itemThe average of replacements at the dealerships came between to per calendar year across the ones spoken withAccording to the dealerships there is no "estimated" failure timeline on the part it depends on the amount of use, age of the vehicle, and plastic components integrity We decided to pay for the replacement part due to the fact that we felt it would be going above and beyond to care for our customer considering the failure rate of this part and there is no way to prove that we caused the damage because we were not notified until the following dayAdditionally We offered to have our mechanic replace the part at our expense but [redacted] wanted it to be done at the dealership (Might we add that he stated that he would just install the part himself so he was not out any money on that unless he did choose to have it installed by someone else) We were in fact having an issue with our card reader our internet was down and gave [redacted] the option of paying with either cash or check to which he chose cashThere was no "being sneaky" or "suspicious"We also waited for nearly an hour and a half after our closing time to accommodate the pick up of his car as a courtesy to him The police being there was a private matter between us and a former disgruntled employee We are truly sorry [redacted] flt that the services we provided were not substantial enough to satisfy him and that the part failed which may have looked "suspect" to him as we attempted to satisfy the claim even when we were notified the following day not following our written service agreement We would not just "give him cash" as that is not a business practice amount any auto shop (we have checked various avenues)We purchased the part (a factory BMW part) and had it waiting at the dealership for him which is exactly what we agreed to over the phone when we spoke last and he was going to install it himself We have [redacted] options and he now is mad about the one he chose and is berating our business all over the internet and trying to get monies out of us that are not owed because of his choice Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Firstly, I noticed the broken seat after arriving home and called [redacted] who did not answerI did not leave a msg because I planned on going to the business the next day which I did and spoke with his sonI did not want to return to the shop that evening because of the police situation at his shop and because I knew the business was closedSecondly, I did not accept his offer of having "his" mechanic install the part because I would not want a random/noncertified BMW mechanic install the part because of the complexity of the seat and most importantly, how could I place my trust in the mechanic of the business which broke the seat in the first placeThirdly, I assumed wrongly that I could install the part when I spoke with [redacted] over the phoneI should have done my research on installation prior to telling [redacted] that I would install itMy request for cash for the part was due to the fact that he was not going to pay for the proper repair at an authorized dealerFourthly, I am not mad but disappointed that they broke the seat and will not properly remedy the situationLastly, His claim of my "berating our business all over the internet" is entirely and exaggerated ie a lieI posted my experience with Crownkote on YelpPlease read itI would like Crownkote to pay for the labor cost at an authorized dealer or to a BMW certified mechanic at a Revdex.com accredited independent BMW repair shop in order to fix my seat Final Business Response / [redacted] (4000, 10, 2015/06/10) */ Our mechanic is a BMW certified mechanic (we actually have different ones to choose from one being [redacted] and the other being [redacted] Our offer to repair the seat was placed and a different option was chosenWe own a BMW ourselves and only use the best in the service industry to care for itThe berating of our business statement was brought up by several of our clients that are Yelp Elite clients that have seen and reviewed on Yelp to gain that title stating that the review is intentionally to hurt or create a negative outcome towards the business We are not an acreditted Revdex.com business due to the fact that the Revdex.com requires payment to become that and we won't pay for reviews to be modifiedThe compensation was chosen and now [redacted] is trying to force our hand to which we will not We stand by our resolution and will not how to ***'s demands as he has made his choice We gave him options and he chose We also stand by our statement thAt we did not break the seatAny other person would have at least left a message if they called and stated that there was a problem that they noticed if they had taken the time to call

Initial Business Response /* (1000, 5, 2015/06/02) */
First we want to state that we NEVER admitted ANY blame for any damage because there is no way to decipher that we damaged it or if it was the failure that is common and we weren't notified of this problem until the following day the client...

lives approximately 10 miles for our location and he should have noticed during the drive and at least called and left a message for us.
After speaking and texting with [redacted] and speaking with 8 BMW dealerships we felt that the options we gave were more than substantial. [redacted] also stated when we first spoke of the issue he had with the seat that he had done some research and that it was a common failure from his findings and we looked into this finding the same.
After speaking with 8 dealerships we found that this part is a very common failure point on the 5 series vehicles. It is not a safety problem but it is a convenience problem that is why it is not a "recall" or "campaign" item. The average of replacements at the dealerships came between 20 to 100 per calendar year across the ones spoken with. According to the dealerships there is no "estimated" failure timeline on the part it depends on the amount of use, age of the vehicle, and plastic components integrity.
We decided to pay for the replacement part due to the fact that we felt it would be going above and beyond to care for our customer considering the failure rate of this part and there is no way to prove that we caused the damage because we were not notified until the following day. Additionally We offered to have our mechanic replace the part at our expense but [redacted] wanted it to be done at the dealership (Might we add that he stated that he would just install the part himself so he was not out any money on that unless he did choose to have it installed by someone else).
We were in fact having an issue with our card reader our internet was down and gave [redacted] the option of paying with either cash or check to which he chose cash. There was no "being sneaky" or "suspicious". We also waited for nearly an hour and a half after our closing time to accommodate the pick up of his car as a courtesy to him.
The police being there was a private matter between us and a former disgruntled employee.
We are truly sorry [redacted] flt that the services we provided were not substantial enough to satisfy him and that the part failed which may have looked "suspect" to him as we attempted to satisfy the claim even when we were notified the following day not following our written service agreement.
We would not just "give him cash" as that is not a business practice amount any auto shop (we have checked various avenues). We purchased the part (a factory BMW part) and had it waiting at the dealership for him which is exactly what we agreed to over the phone when we spoke last and he was going to install it himself.
We have [redacted] options and he now is mad about the one he chose and is berating our business all over the internet and trying to get monies out of us that are not owed because of his choice.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly, I noticed the broken seat after arriving home and called [redacted] who did not answer. I did not leave a msg because I planned on going to the business the next day which I did and spoke with his son. I did not want to return to the shop that evening because of the police situation at his shop and because I knew the business was closed. Secondly, I did not accept his offer of having "his" mechanic install the part because I would not want a random/noncertified BMW mechanic install the part because of the complexity of the seat and most importantly, how could I place my trust in the mechanic of the business which broke the seat in the first place. Thirdly, I assumed wrongly that I could install the part when I spoke with [redacted] over the phone. I should have done my research on installation prior to telling [redacted] that I would install it. My request for cash for the part was due to the fact that he was not going to pay for the proper repair at an authorized dealer. Fourthly, I am not mad but disappointed that they broke the seat and will not properly remedy the situation. Lastly, His claim of my "berating our business all over the internet" is entirely false and exaggerated ie a lie. I posted my experience with Crownkote on Yelp. Please read it. I would like Crownkote to pay for the labor cost at an authorized dealer or to a BMW certified mechanic at a Revdex.com accredited independent BMW repair shop in order to fix my seat.
Final Business Response /* (4000, 10, 2015/06/10) */
Our mechanic is a BMW certified mechanic (we actually have 2 different ones to choose from one being [redacted] and the other being [redacted] Our offer to repair the seat was placed and a different option was chosen. We own a BMW ourselves and only use the best in the service industry to care for it... The berating of our business statement was brought up by several of our clients that are Yelp Elite clients that have seen and reviewed on Yelp to gain that title stating that the review is intentionally to hurt or create a negative outcome towards the business.
We are not an acreditted Revdex.com business due to the fact that the Revdex.com requires payment to become that and we won't pay for reviews to be modified. The compensation was chosen and now [redacted] is trying to force our hand to which we will not.
We stand by our resolution and will not how to [redacted]'s demands as he has made his choice.
We gave him options and he chose.
We also stand by our statement thAt we did not break the seat. Any other person would have at least left a message if they called and stated that there was a problem that they noticed if they had taken the time to call.