Crown's Creative Kitchen Services

I am rejecting this response because:I just can't in good conscience accept the response. Although [redacted] was very nice and came out personally to take a look at the damage caused by VPM custom cabinets,...

even she admitted it was more than she could handle. I've attached pictures of the shotty work, along with the damage caused from them attempting to clean the white haze off our cabinets by using isopropyl alcohol. I had expressed my reservations about using alcohol in the first place, but I was assured it was fine as long as it was wiped off quickly. I guess they missed a portion because you can plainly see from the pictures that a large portion of our wood was damaged...even part of the wood floor; I assume from dripping. I've also included pictures of the attempts to fix the missed stain spots on the cabinets and how horrible it looks afterward - as well as finding more spots that were missed.I want to go on record as saying that I appreciate [redacted] and her concern and attempts to help; she was very nice and seemed to care. She left it open for us to let them know what to do next, but at this point I just want this over with and we will figure out how to take care of it ourselves. I'm not a business owner, but if I was, I'd probably have offered a partial refund of some amount, but that was not offered to us. I will surely be more cautious in the future as to whom I hire to work in our home.Thanks,[redacted] and [redacted]

I am rejecting this response because: First of all I'm the one who called to find out the status of the parts ordered.  They sent a second technician who came out not prepared to do the work. He did not even have a quarter inch socket to open the back panel of the refrigerator.  He did mention that I would need a computer panel and that crown will be getting back with me with the cost. [redacted]e is correct that I did not agree to purchase a refrigerator from them because their price was easily three to $400 more than what Home Depot or Best Buy had to offer.  [redacted]e did convince me to make the repair and that the parts will be in 3 to 5 business days. My visa was charged an additional $493.15. On October 20 she was unable to give me an idea of when the parts would  be in or could not even give me a tracking number for the order. I did tell her that I would like to cancel the order at this time and she did inform me that there would be a 40% restocking fee. On October 21,  [redacted]e stated that I will be getting a refund. I do have this conversation recorded on my voicemail. As of today I have not received a refund or have been even given a call from her or the owner. She told me that the owner was [redacted].  When I question who was [redacted] she mumbled and said he is the owner. Then I Aked who is [redacted]? She stated he is the assistant owner. I was left a message on 10/25. Supposedly this was the owners phone number I have called the number [redacted] about a dozen times with no response. We did not agree to no timeline on this repair of an important appliance such as a fridge.  I was told on two occasions that it would be 3 to 5 working days at the most. I don't believe anyone would agree to have no timeline on the repair of an important appliance like a refrigerator. As of this date November 2 I still have not received a phone call with a refund. As far as being rude. That is not my nature. I have been more than patient. [redacted]e has the right to charge me, she should have the authority to refund when they are not able to perform their commitment. Thanks for your assistance on this matter.

THE CALL CAME IN AND WE SENT THE TECH TO HER HOUSE, HE HAD A CO OWNER WORKING WITH HIM THAT DAY.  THE CALL BEFORE REQUIRED A SENIOR TECH TO BE THERE SO HE WENT TO THE GURNEY CALL TO SEE IF HE COULD HELP IN ANY WAY.  [redacted] WHO DOES SPEAK WITH A ROUGH VOICE, BECAUSE OF SEVERAL...

SURGERIES, DID LOOK AT THE UNIT AND THE FOUND THE CONDENSER FAN WAS NOT KEEPING THE COMRESSOR COOL.  THE FREEZER CAN NOT GET COLD ENOUGH TO MAKE ICE IF THE COMPRESSOR CANT DO ITS JOB.  THE COILS WERE DIRTY WHICH WILL ALSO MAKE THE UNIT WORK HARDER AND ENABLE THE COMPRESSOR TO COOL.  THIS PERTICULAR GE WAS MADE OUTSIDE OF OUR COUNTRY AND THAT WAS DISCUSSED.  THE PART WAS FOUND AND THE CUSTOMER WAS GIVEN THE PRICE.  THE COILS WERE CLEANED AND THE PART WAS ORDERED.  NORMAL DELIVERY FOR PARTS IS ANY WHERE FROM 3DAYS-4 WEEKS DEPENDING ON THE LOCATION OF THE PART.  [redacted] DID TAKE PICTURES OF THE COILS, BEFORE AND AFTER. THERE IS ALSO A PICTURE OF THE CREDIT CARD NEXT TO THE INVOICE TO SHOW PAYMENT.  [redacted] DID LEAVE A MESSAGE FOR THE CUSTOMER LETTING HER KNOW THAT THE EXTENDED WARRANTY INFORMATION WAS GOING TO BE A PROCESS TO GET ALL INFORMATION FOR HER.  SHE WANTED THE PART AND THE INFORMATION ALL IN THE SAME DAY.   SHE DID COME TO THE STORE AND SPOKE WITH [redacted] AND [redacted] LISTENED FOR QUITE A WHILE BEFORE SHE WAS ALLOWED TO TALK AND SHE ASSURED THE CUSTOMER THE PART WAS ORDERED AND THAT AS SOON AS IT GOT TO THE STORE THAT AT THAT POINT IT WOULD BE DROPPED OFF AND SHE COULD HAVE ANOTHER SERVICE COMPANY INSTALL IT.  SHE IMPLIED [redacted] WAS BILLIGERANT, THE TECHS WERE RUDE, AGGRESSIVE.  THE REFRIGERATOR WAS WORKING WHEN THE GUYS LEFT, SO THAT IT WOULD HOLD UNTIL THE PART CAME IN.  SHE WAS VERY AGGRESSIVE ON THE PHONE AND WHEN SHE CAME INTO THE STORE TO DEMAND HER PART IMMEDIATELY.  WE WENT OUT TO REPAIR HER REFRIGERATOR.  WE ARE NOT LIARS, WE ARE NOT THIEVES AND TO BE CALLED THAT IS SAD.  HER YELP PAGE WAS ALSO NAME CALLING AND AGGRESSIVE.  WE HAVE BEEN REPAIRING FOR OVER 30 YEARS. WE HELP OUR CUSTOMERS TO GET THEM UP AND RUNNING NO MATTER WHAT THE APPLIANCE IS.  IM SORRY SHE IS NOT HAPPY, BUT THIIS CUSTOMER WAS ARGUMENTIVE FROM THE BEGINNING.

IM SORRY WE DID NOT RESPOND.  MY HUSBAND HAD A HEART ATTACK AND IVE BEEN OUT OF THE OFFICE.  I BELIEVE WE HAVE TALKED WITH MRS. [redacted].  I KNOW FOR A FACT I SPOKE TO HER TWICE AND JUDY OUR PARTS PERSON ALSO SPOKE WITH HER.  ONE OF THE PARTS WE HAD ON ORDER FOR HER WAS A FACTORY...

BACKORDER.  HER OTHER PARTS ARRIVED SHORTLY AFTER BEING ORDERED.  WE CALLED THE MANUFACTURER TO HELP ASSIST IN GETTING THIS ONE PARTICULAR PART QUICKER,  IN FACT I SPOKE TO THE MANUFACTURER TWICE TO HELP OUT THEIR CUSTOMER.WE DO WARRANTY WORK FOR THE MANUFACTURER.  WE ORDER THE PARTS,  WE PAY FOR THE PARTS, AND THEN WE INSTALL THEM FOR THE MANUFACTURER.  WE CAN ONLY NOTIFY THE MANUFACTURER FOR BACKORDERED OR FACTORY PARTS IN HOPES THEY WILL SEND IT FASTER TO THE CUSTOMER.  I DID NOTICE THAT HOME DEPOT NEVER TRIED TO HELP THE CUSTOMER THRU THIS PROCESS.  WE HAVE CONTACTED THIS CUSTOMER TO INSTALL THE PARTS AND TO MY AMAZEMENT THE CUSTOMER WAS NOT HOME, AFTER OUR SCHEDULED APPOINT WAS SET.  IM SORRY SHE IS DISAPPOINTED IN WHAT SHE CHOSE TO PURCHASE FROM A COMPANY WHO WAS NOT WILLING TO HELP HER.  WE HAVE BEEN IN BUSINESS SINCE 1970.  WE ARE STILL HERE, WE STILL HELP PEOPLE EVERY DAY FIND THE RIGHT PARTS FOR THEIR UNITS, SELL APPLIANCES, EVEN INSTALL AND HAUL AWAY OLD UNITS.   WE HAVE SERVICED STANISLAUS COUNTY FOR A LONG TIME..........

Company states: We have gone out to the consumer's location and have resolved the issues with them.

Crown was called out to do a service call for Mr. [redacted].  The tech did diagnois that it needed a new icemaker and a relay.  When he called in to get the parts prices and availability, he mistakenlywrote the prices in and the correct total of what the parts would run.  But when...

writing the individual prices did not enter the correct price and was 100.00 shy.  The paper work came back to the store and it was decided that our senior tech should take a look to comfirm .  The customer was called and he agreed to it.  The tech also found that the control board was not keeping the freezer to the tempneeded.  The senior tech is very good at what he does and was spot on with his call.  The customer called the store to price new units comparable to the Profile series he owned.  In which the sales person did but after a couple of days of milling it over with his wife, it was decided to repair what they had.  He was told where the parts were coming from and he agreed to pay and wait because the cost of repair was much less than buying a new.  When the customer called to complain about the time, he was reminded of the time it was going to take and he said he was never told.  It states clearly on the invoices used that there is no return on parts.  Every invoice is stamped with it.  He was never quoted a 40% restocking fee.  And when he acussed the sales person for over charging, and he could buy a model for a lot less, it was not a comparable model in which he asked for.  The sales person went to the website of the store and brought up the same model number quotes and the difference was less than 100.00. He called and was very rude to the girls who answer the phone making accusations and asking questions, in which he had the answers to.  The customer was not charged for the senior tech.  He has said he is going to the local police department, and called the office numerous times making threats.   The owner is out of state for medical reasons. Has been in the hospital for surgery and that was explained.All has been explained and with no patients he called 5 times in one day.  Even called personal cell phones when those were used to give him information on products.     Tell us why here...

CROWN WOULD LIKE TO MAKE IT CLEAR THAT THE OWNER WHO HAS HAD MANY HEALTH ISSUES THIS YEAR. HAS BEEN IN AND OUT OF THE HOSPITAL AND TRYING TO RECOVER TO GET BACK TO WORK.  THE SECOND TECH THAT CAME OUT HAS OVER 30 YRS OF EXPERIENCE AND ALSO HELD A CONTRACTORS LICENSE IN ELECTRICAL.  HE READS ALL TECH SHEETS THAT COME FROM THE MANUFACTURERS FOR REPAIR.  SO MAY NOT HAVE THE TOOL BUT HE DOES HAVE THE KNOWLEDGE.  IT WAS MR NAVARRO'S DECISION TO MAKE THE REPAIR AFTER A FEW DAYS OF PRICING NEW UNITS.  THE TIME FOR PARTS COMING IN ON AN AVERAGE TAKE 5-10 WORKING DAYS AND ONE OF THE PARTS WAS TOLD TO CUSTOMER THAT IT WAS A FACTORY ORDER WHICH TAKES LONGER.  MR NAVARRO WAS GIVEN THE OWNERS PHONE NUMBER AND NAME BECAUSE HE CONTINUED TO CALL 3-4 TIMES A DAY THE OFFICE PHONE AND THE PERSONAL CELL OF EMPLOYEE.  HE WAS TOLD THAT UNLESS THE REFUND WAS APPROVED BY THE OWNER IT COULD NOT BE DONE.  IF THE EMPLOYEE SAID SOMETHING DIFFERENT IT WAS TO STOP HIM FROM CALLING AND TRY TO APPEASE HIM.  ABOUT HIS RUDENESS, THERE IS MORE THAN ONE PERSON WHO CAN CONTEST TO HIS RUDENESS.  THE COMMENT WAS MADE TO THE OFFICE THAT HE WAS TIRED OF HEARING HIS WIFE COMPLAIN AND JUST WANTED TO KEEP HER QUITE.  AGAIN THE POLICY FOR RETURNS AND RESTOCKING FEES ARE SET BY OUR PART HOUSES.  CROWN DOES NOT GIVE 40% RESTOCKING FEES.  ONE LAST STATEMENT, GIVING THE NAME AND PHONE NUMBER IN THIS COMPAINT OF THE OWNER IS A BREECH OF PRIVACY.  THE OWNER IS A VERY PRIVATE PERSON AND DOES NOT GIVE OUT HIS PERSONAL CELL NUMBER TO ANYONE.  IT WAS TOLD THAT HE MAY NOT GET THOUGH BECAUSE OF HIS CONDITION.  THE THREATS OF LAWYERS, THE THREATS OF KNOWING PEOPLE WHO CAN HANDLE THIS, THE INSINUATIONS MADE OF THE OWNER WHEN HE IS IN THE CONDITION HE IS IN.

Long story short we spent close to $500 in March to have our dishwasher repaired. They did not give us any kind of written estimate at any time (isn't that required by law?) and they charged us more than they said they would on the three service calls they took to fix our appliance. It is now July and one of the parts they replaced has gone out again. I called, they will do nothing for us, no parts, or labor guarantee, nothing. I have been a customer of theirs for at least 30 years and I believe my parents were before that. I'm all for giving small local businesses my business. You'd think that they would have great customer service so they could compete with the big box stores. Not Crown. I will never darken their doors again.

Review: I called Crown's Creative Kitchens, also known as Crown's Appliance, to find out why my 3 yr old refrigerator was not making ice. Repair visit was on 6/22/16. Points of contention were he was very aggressive in demeanor to the point of being argumentative, he advised he will offer us extended warranty next day and have part to come back out 2 days later, maybe one. [redacted] also used his cell phone to take picture of front/back of my credit card before I realized he did that. I did not give him permission to photograph the card. I made 4 phone calls, leaving detailed messages each time over the next 2 days and no return phone call from [redacted] who promised to see the matter through. I went in Friday afternoon 6/24/16 to ask for the part or cancel the part order because there was no follow through to my questions. I also asked for the card info to be cancelled from his phone. [redacted] repeatedly told me she will get back to me. [redacted] never returned my messages. Friday no repair. The following Wednesday, 6/29/16, a person very loudly banging on my door for 5 minutes and yelling through door left the part on my doorstop. As a female at home alone, I was not going to answer the door where a man was banging on the other side for 5 minutes to open up. I told [redacted] on Friday 6/24/16 this repair is cancelled, do not order part (which she would not confirm if even ordered) and I would pay only for the visit. This person who dropped off the part unannounced scared me with the behavior arriving w/o any phone call to advise they would be by. This company misrepresents, lies, is deceitful to the highest degree w/o regard for their customer. The misrepresented stories he was giving are too lengthy to fit here. [redacted] talked a lot about how bad ** is, and so much more that can't be added here. He also brought 2 men with him saying they were co-owners that would just nod their heads whenever [redacted] wanted his lies to be confirmed. Three men in my house just didn't make sense, except to be intimidating.Desired Settlement: I want them to refund my credit card for the part at $188.12. The remainder of the invoice of $69.99 for service call, $12.99 for APDF (don't know what that is) and $75.00 for vacuuming the back coil. The additional cost is $188.12 for the fan motor part. Take the part back and refund $188.12. If APDF at $12.99 is a made up charge, refund that as well.

These people are thieves. They put a bad name on the responsible repair industry who try to do their best. Crown does not.

Business

Response:

THE CALL CAME IN AND WE SENT THE TECH TO HER HOUSE, HE HAD A CO OWNER WORKING WITH HIM THAT DAY. THE CALL BEFORE REQUIRED A SENIOR TECH TO BE THERE SO HE WENT TO THE GURNEY CALL TO SEE IF HE COULD HELP IN ANY WAY. [redacted] WHO DOES SPEAK WITH A ROUGH VOICE, BECAUSE OF SEVERAL SURGERIES, DID LOOK AT THE UNIT AND THE FOUND THE CONDENSER FAN WAS NOT KEEPING THE COMRESSOR COOL. THE FREEZER CAN NOT GET COLD ENOUGH TO MAKE ICE IF THE COMPRESSOR CANT DO ITS JOB. THE COILS WERE DIRTY WHICH WILL ALSO MAKE THE UNIT WORK HARDER AND ENABLE THE COMPRESSOR TO COOL. THIS PERTICULAR GE WAS MADE OUTSIDE OF OUR COUNTRY AND THAT WAS DISCUSSED. THE PART WAS FOUND AND THE CUSTOMER WAS GIVEN THE PRICE. THE COILS WERE CLEANED AND THE PART WAS ORDERED. NORMAL DELIVERY FOR PARTS IS ANY WHERE FROM 3DAYS-4 WEEKS DEPENDING ON THE LOCATION OF THE PART. [redacted] DID TAKE PICTURES OF THE COILS, BEFORE AND AFTER. THERE IS ALSO A PICTURE OF THE CREDIT CARD NEXT TO THE INVOICE TO SHOW PAYMENT. [redacted] DID LEAVE A MESSAGE FOR THE CUSTOMER LETTING HER KNOW THAT THE EXTENDED WARRANTY INFORMATION WAS GOING TO BE A PROCESS TO GET ALL INFORMATION FOR HER. SHE WANTED THE PART AND THE INFORMATION ALL IN THE SAME DAY. SHE DID COME TO THE STORE AND SPOKE WITH [redacted] AND [redacted] LISTENED FOR QUITE A WHILE BEFORE SHE WAS ALLOWED TO TALK AND SHE ASSURED THE CUSTOMER THE PART WAS ORDERED AND THAT AS SOON AS IT GOT TO THE STORE THAT AT THAT POINT IT WOULD BE DROPPED OFF AND SHE COULD HAVE ANOTHER SERVICE COMPANY INSTALL IT. SHE IMPLIED [redacted] WAS BILLIGERANT, THE TECHS WERE RUDE, AGGRESSIVE. THE REFRIGERATOR WAS WORKING WHEN THE GUYS LEFT, SO THAT IT WOULD HOLD UNTIL THE PART CAME IN. SHE WAS VERY AGGRESSIVE ON THE PHONE AND WHEN SHE CAME INTO THE STORE TO DEMAND HER PART IMMEDIATELY. WE WENT OUT TO REPAIR HER REFRIGERATOR. WE ARE NOT LIARS, WE ARE NOT THIEVES AND TO BE CALLED THAT IS SAD. HER YELP PAGE WAS ALSO NAME CALLING AND AGGRESSIVE. WE HAVE BEEN REPAIRING FOR OVER 30 YEARS. WE HELP OUR CUSTOMERS TO GET THEM UP AND RUNNING NO MATTER WHAT THE APPLIANCE IS. IM SORRY SHE IS NOT HAPPY, BUT THIIS CUSTOMER WAS ARGUMENTIVE FROM THE BEGINNING.

They came out for a warranty call, the warranty didn't cover the problem so I had to pay $70 out of pocket. They didn't advise me of the possibility of charges before coming out. Their excuse for not advising me is that this only happens to 2% of their customers so its ok to not tell the customer of a possibility of a charge. That's a bad business practice.

Review: On Sunday 06/22/2014, A part was ordered for me at Crowns Creative Kitchens. Approximately an hour later I returned to Crown's to cancel the order. The customer service rep said the ordered was canceled but he was unable to refund my card because he didn't know how and said it would be done Monday. Crown's said they refunded $33.74 of my $44.99 purchase due to a restocking fee. There was no item to restock! It might only be $11.25 but it is the principal of the matter. They are taking my money for nothing, no part was ordered, nothing returned, just a cancellation and in plenty of time.Desired Settlement: A refund of the remaining $11.25.

Business

Response:

A REFUND WILL BE ISSUED TO xxxxxx, THERE WAS A NEW EMPLOYEE WORKING ON THAT DAY. HE IS A TECH LEARNING THE COUNTER. WE APOLOGIZE FOR ANY INCONVIENCE. THANK YOU.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you for your time and taking my concerns seriously no matter how small. Please let me know if you need anything from me to facilitate the resolution process.

Review: I hired Crowns Creative Kitchens to remodel/refinish my kitchen cabinets and install backsplash. I have beautiful custom cabinets in birdseye maple that were built by my father in law before he died. I asked to have them stained darker but that I still wanted to see the wood grain. I wasn't guaranteed that I'd still see the grain being that I wanted them darker brown, but they said they'd try. They tried a few samples and to all our surprise, one of the worked and we could see the beautiful grain. Happily, we went forward. When the stain/refinish portion was finished, we noticed a white film on the cabinet doors and face frames. I contacted Crowns and they had a worker come take a look. The worker said that sometimes this happens if it's cold and there is moisture in the finish. I was told to just wait it out and it would go away; I agreed and waited. This was before Thanksgiving, so by the middle of January 2015 when the white film wasn't gone, I contacted [redacted] at Crowns again and asked what they were going to do? He ([redacted]) and the VPM Custom Cabinet owner, [redacted], came to my home and said, "hmmmm, I don't know what that could be, but we'll take 3 doors and do some investigating." Last week I received a letter through email that blamed either "a housekeeper (which I don't have) or someone in my household for putting some sort of detergent or waxy product on the refinished cabinets that caused the white film." I was SO upset and literally in tears, asking were they serious? We assured them that we hadn't touched them with ANYTHING! Why would we? We paid them thousands to redo our cabinets and the last thing I'd want to do is ruin the work. My husband went to see them last week and they claim they are going to try to make it right, but if they don't, I will most assuredly go forward with this complaint - with the Revdex.com and Google and whatever else I can do! I'm very upset at this point and this has already been a long process.Desired Settlement: I want them to make my cabinets come out the way they should be! Get rid of the stupid WHITE FILM!

Business

Response:

Company states: We have gone out to the consumer's location and have resolved the issues with them.

Consumer

Response:

I am rejecting this response because:I just can't in good conscience accept the response. Although [redacted] was very nice and came out personally to take a look at the damage caused by VPM custom cabinets, even she admitted it was more than she could handle. I've attached pictures of the shotty work, along with the damage caused from them attempting to clean the white haze off our cabinets by using isopropyl alcohol. I had expressed my reservations about using alcohol in the first place, but I was assured it was fine as long as it was wiped off quickly. I guess they missed a portion because you can plainly see from the pictures that a large portion of our wood was damaged...even part of the wood floor; I assume from dripping. I've also included pictures of the attempts to fix the missed stain spots on the cabinets and how horrible it looks afterward - as well as finding more spots that were missed.I want to go on record as saying that I appreciate [redacted] and her concern and attempts to help; she was very nice and seemed to care. She left it open for us to let them know what to do next, but at this point I just want this over with and we will figure out how to take care of it ourselves. I'm not a business owner, but if I was, I'd probably have offered a partial refund of some amount, but that was not offered to us. I will surely be more cautious in the future as to whom I hire to work in our home.Thanks,[redacted] and [redacted]

Review: Our washing machine was not working properly and having bought our machine and extended warrantee from Crown I decided to call them to repair it rather than take a chance trying to repair it myself and voiding the warrantee. The service men came out and I told them I thought it might be a transmission problem as the agitator spun freely, they hooked up their diagnostic tool and some time later came to me to tell me that the control board was the issue and they wouldn't be able to diagnose any other problems without a new control board. I was told that a new control board would be $289.00 then what ever else might be wrong plus parts and labor. I told the repair crew not to bother with the repair as it would cost more than the washer was worth. I then proceeded to purchase a washing machine from another dealer. When I moved the "broken" machine to make way for the new one I found a nut under the machine, I tilted the machine back and saw that it was from the drive belt pulley, I replaced the nut, pulley and belt and the machine works perfectly fine. We promptly did four loads of laundry without issue. The next two days I tried contacting the owner about the repair crews lack of actual service as the managers said they could not deal with my problem, all I wanted was a refund for the service call as they did not do their job properly, the repair crew was here for over a half an hour and gave me a misdiagnosis that caused us the headache of ordering then cancelling a new machine. I was told by the owner that that is how the repair crew is trained, to use the diagnostic tool first then go off what it tells them. I told her that I told them I thought it was a transmission issue and they never checked that, they charged me $94.95 for a half hours worth of work, I'm not even a repairman and I had it fixed in five minutes, she told me they did what they were supposed to do and that all she could possibly do would be a partial refund. how many people have needlessly bought brand new machines.Desired Settlement: A full refund of our service charge.

Business

Response:

[redacted] DID PURCHASE A CROSLEY WASHER FROM CROWNS CREATIVE KITCHENS. I WOULD LIKE TO POINT OUT THAT HE DID NOT PURCHASE AN EXTENDED WARRANTY; THE WARRANTY THAT [redacted] IS REFRENCING IS A 10 YEAR PART WARRNTY ON THE GEAR CASE ASSEMBLY ONLY. THIS WARRANTY COMES WITH THE UNIT IS PROVIDED BY WHIRLPOOL WITHIN THE CROSLEY LABEL AT NO ADDINTIONAL COST. WE TOOK A SERVICE CALL TO GO OUT AND TAKE A LOOK AT THE CROSLEY WASHER, THE TROUBLE REPORTED WAS THE "CROSLEY WASHER IS NOT FUNCTIONING PROPERLY, POSSIBLY UNDER WARRANTY. UNFORTUNATELY IT WAS OUTSIDE THE ORIGINAL WARRANTY FOR THE UNIT AND THE COMPLAINT. WHEN THE SERVICE MEN ARRIVED THEY DID RUN A DIAGNOSTIC FOR THE ELECTRONICS, THEY ALSO CALLED THE TECHNICAL SERVICE HOT LINE FOR WHIRLPOOL WHO IS THE MANUFACTURER FOR THE CROSLEY. THEY DID HAVE THE SUPPORT TEAM ON THE PHONE LINE WHILE THEY DESCRIBED THE PROBLEMS WITH THE UNIT. JUST AS THEY HAVE BEEN INSTRUCTED BY THE WHIRLPOOL COMPANY TO DIAGNOIS A PROBLEM WITH ANY WHIRLPOOL UNIT. AS THEY WENT THROUGH THE PROCEDURE WITH WHIRLPOOL, THEY WERE LOOKING AND RESPONDING TO THE WHIRLPOOL SPECIALIST. THE REASON WHY THE TECHS NOTED THAT THE CONTROL BOARD NEEDED TO BE REPALCED IS THAT THE UNIT DID NOT RESPOND TO THE DIAGNOSTIC TEST. MY TECHS RESPONDED APPROPIATELY TO THAT FINDING BY STARTING WITH THAT PROBLEM AND WORKING TOWARDS ANY OTHER POSSIBLE PROBLEMS THAT COULD EXIST. IT WOULD NOT MAKE SENSE TO FOR THE TECHS TO TAKE APART THE UNIT WHEN THEY FOUND THE CONTOL BOARD NOT WORKING WHICH COULD CAUSE A WHIRLPOOL WASHER NOT FUNCTION. I DID SPEAK WITH [redacted] ABOUT THE SERVICE CALL AND I TOLD HIM THAT THE SERVICE TECHS WERE FOLLOWING THE TECHNICAL ADVICE OF THE WHIRLPOOL COMPANY, THE MANUFACTURER OF THE CROSLEY. CROWN IS WILLING TO GIVE PARTIAL SERVICE CALL BACK, AS THEY WERE DOING WHAT THE WHIRLPOOL EXPERTS WERE ADVISING THEM.

Consumer

Response:

I am rejecting this response because:

I told the service crew I think that it had to do with the transmission, had they simply looked underneath they would have found the problem, improperly trained service men shouldn't be the fault of the consumer. How many people needlessly bought new machines due to improperly trained servicemen.

Business

Response:

Company states on new machines they are instructed by the manufacture to fixed put the machines on diagnostic mode. Once that was done it was not registering at all. At that point Whirlpool told them that the board needs to be changed. The company states that they did what they were suppose to do per manufacture instructions.

Consumer

Response:

I am rejecting this response because:

after only 5 minutes I found this(see photo)I told the repair crew I thought it was the transmission and they didn't check it, the customer should not be liable for poor training and lax customer service. had I bought a new control board it still would have read the same thing once they installed it because our control board was not broken, it registered an error because the drive belt came off, I figured that out and I'm not even a repair man. You the business needs to stop blaming the customer and admit a mistake was made, refund the customer. You can't keep blaming Whirlpool Experts as your servicemen did not tell them anything about what we told them we feel its a transmission problem, as we heard them speaking to the expert, they were telling them it was the electronics, the experts can only advise on what there being told. If you were a decent business you would correct the problem and REFUND THE CUSTOMER, instead of blaming them, and talking down to us, being condescending, as its obvious that you don't want repeat business, prior to the new ownership when it was Crown Appliance it was a good company, we will not buy or use any of your services, will also recommend others do not, letting them know what happened to us,& being a small business owner, working in lge area hospital. You just need to do the right thing and REFUND US.

Business

Response:

Company states that they provided the consumer a partial refund of $25 and the consumer cashed the check.

Review: I bought a Whirlpool washer/dryer last May from [redacted],with the extended warranty, and have been unhappy ever since. The set does not work. You cant exchange after 30 hours w/o going proper channels. So Whirlpool called [redacted] come out and check it. I believe that was in October. My dryer is still unfixed, my phone calls go unanswered, they took some of the parts with them, so no one else can fix it, and my warranty is now almost up, so I LOSE all the way aroundd! I have been without a washer and dryer( BRAND NEW, BTW) for 4 MONTHS. I am out nearl $200.00 due to unnecssary laundromat charges. Whaat do I have to do to get this company out of business so they cant screw anyone else?

I also want to wage a complaint against whirlpool for not responding tto phone calls emails, etc in dealing with this matter. I am LIVID!Desired Settlement: First of all, I want them to notify Whirlpool and pay for my warranty to extended for another year, in writing, or hook me up with a new set. Second I would like the parts that they took back so I can have someone else fix it. Thirdly, I would a personal apology and explanation! Lastly, I would like my $200.00 refunded for having to use the laundromat for 4 months right after buying a new wassher and dryer!!

I want a NEW WASHER AND DRYER

Business

Response:

IM SORRY WE DID NOT RESPOND. MY HUSBAND HAD A HEART ATTACK AND IVE BEEN OUT OF THE OFFICE. I BELIEVE WE HAVE TALKED WITH MRS. [redacted]. I KNOW FOR A FACT I SPOKE TO HER TWICE AND JUDY OUR PARTS PERSON ALSO SPOKE WITH HER. ONE OF THE PARTS WE HAD ON ORDER FOR HER WAS A FACTORY BACKORDER. HER OTHER PARTS ARRIVED SHORTLY AFTER BEING ORDERED. WE CALLED THE MANUFACTURER TO HELP ASSIST IN GETTING THIS ONE PARTICULAR PART QUICKER, IN FACT I SPOKE TO THE MANUFACTURER TWICE TO HELP OUT THEIR CUSTOMER.