Re Complaint#[redacted]
[redacted],
I believe that Crowns Now Dentistry has tried to communicate
the reason that the [redacted] balance remains on [redacted] account in the
conversations that we have had with [redacted]. On 4/29/2014 [redacted] was
given an ESTIMATE of what his patient...
portion would be for the service
that he needed, a surgical extraction of tooth #5, the fee was $[redacted] and the estimated
patient portion was $[redacted], patient signed the treatment plan estimate that
clearly stated the extraction was to be surgical, prior to services being
rendered and paid $[redacted] at time of check out after services were rendered.
Crowns Now has never intentionally filed an incorrect code
to any insurance based on the higher fee. We code all services provided to our
patients within ADA guidelines.
We have attempted to explain to [redacted] that the
balance due is the result of [redacted] being applied to his deductible. We have also
sent the patient copies of the EOB’s and the treatment plan estimate that the patient signed from the
date of service 4/29/2015. We have discussed his concerns with his insurance company and
they agree that the claim was filed correctly with the correct code and that
the [redacted] balance on the account is truly the patient’s responsibility.
We have not submitted [redacted]'s account to a credit agency, so
this balance is not affecting [redacted] credit in any way as of 7/07/2015.
We are truly sorry that [redacted] feels that he was in any way taken advantage of but we have been very honest and forthcoming with him and all of our patients.
Re Complaint#[redacted]
[redacted],
I believe that Crowns Now Dentistry has tried to communicate
the reason that the [redacted] balance remains on [redacted] account in the
conversations that we have had with [redacted]. On 4/29/2014 [redacted] was
given an ESTIMATE of what his patient...
portion would be for the service
that he needed, a surgical extraction of tooth #5, the fee was $[redacted] and the estimated
patient portion was $[redacted], patient signed the treatment plan estimate that
clearly stated the extraction was to be surgical, prior to services being
rendered and paid $[redacted] at time of check out after services were rendered.
Crowns Now has never intentionally filed an incorrect code
to any insurance based on the higher fee. We code all services provided to our
patients within ADA guidelines.
We have attempted to explain to [redacted] that the
balance due is the result of [redacted] being applied to his deductible. We have also
sent the patient copies of the EOB’s and the treatment plan estimate that the patient signed from the
date of service 4/29/2015. We have discussed his concerns with his insurance company and
they agree that the claim was filed correctly with the correct code and that
the [redacted] balance on the account is truly the patient’s responsibility.
We have not submitted [redacted]'s account to a credit agency, so
this balance is not affecting [redacted] credit in any way as of 7/07/2015.
We are truly sorry that [redacted] feels that he was in any way taken advantage of but we have been very honest and forthcoming with him and all of our patients.
Sincerely,
[redacted]