Dispute Resolution Team,
As a rule if someone is approved we Do Not refund the admin fee. This fee is for taking the apartment off market and holding it for a specific person. when doing so we loose other opportunities to lease it to someone else. If the Applicant cancels after being...
approved they forfeit that application. It is not normal practice to accept an application without the occupant. After some research we still do no know why this application was taken if the situation is as Ms. [redacted] states. But we have revised the Final Statement and have issued a refund of the Admin fee. It is being sent to the address we have on file. Thank you,
[redacted]
Assistant Manager
Dispute Resolution Team,
As a rule if someone is approved we Do Not refund the admin fee. This fee is for taking the apartment off market and holding it for a specific person. when doing so we loose other opportunities to lease it to someone else. If the Applicant cancels after being...
approved they forfeit that application. It is not normal practice to accept an application without the occupant. After some research we still do no know why this application was taken if the situation is as Ms. [redacted] states. But we have revised the Final Statement and have issued a refund of the Admin fee. It is being sent to the address we have on file. Thank you,
[redacted]
Assistant Manager