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Crows Nest Trading Co

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Crows Nest Trading Co Reviews (7)

I am not getting ANY response from C.N.T.C. regarding two (10 weeks) past due invoices after multiple attempts to contact.I have been working with Crow's Nest Trading Company for many years now, so I have hesitated filing this now necessary complaint. I have recently had two items featured in their catalog. I shipped two purchase orders on 7/11/13. The payment terms are [redacted] 45. About 2 weeks after that date, I made my first inquiry by email. Without response or payment, I called and emailed a week or so after that. My attempts go on and on from there.P.O. #XXXXX for 8) small red leather journals for the total of $152.P.O. #XXXXX for 18) small turquoise leather journals for the total of $342.Terms, [redacted] 45- usually pays via company check.There was no contact name for the Accounts Payable department. (I worked with another person, in another department- tried and tried them as well.)Desired SettlementI need to be paid the full amount due!

all of a sudden catalogs stopped, I was a good customerI just want to know why my catalogs stopped coming in the mail. I have always been a good, supporter of your company.Desired Settlementno settlement , just put my name back on catalog mailing

Purchased a lamp and lampshade(2 items). Both arrived defective or the wrong size.Both items returned with postal verification.INVOICE # XXXXXXX-XCUSTOMER # XXXXXXPURCHASED: 1 VALENCIA LAMP ITEM # XXXXX $155.00 1 NATURRAWHIDE SHADE 24 INCH $219.00ALL ITEMS RETURNED WITH CONFIRMATION OF CROW'S NEST RECEIVING!*THE LAMP WAS DAMAGED.*THE LAMPSHADE WAS SENT IN THE WRONG SIZE.PAYMENT WAS MADE IN FULL BY [redacted] PLEASE NOTE THAT DURING THIS TIME I HAVE CLOSEDTHIS [redacted] USED FOR PURCHASECROW'S NEST WAS INFORMED THAT REFUND SHOULD BE SENT TO ME. Desired SettlementREFUND SENT TO MYSELF AS I HAVE SINCE CLOSED THE [redacted] USED FOR PAYMENT1

Crow's nest is not refunding 2 rugs costing $540.00 and the rugs have been sent back to their store,now I am out the money and the rugs no callsProblem date: 6/16/13, Inv. XXXXXX-X, cust #XXXXXXI ordered two rugs XXXXX-s 2x3 & XXXXX-s 2.5 x 5 they took 3 months to ship when I received they were the wrong color I called and sent emails for over 1 month for customer service to contact me no one called. I filled out the paper work for the return and UPS my package back to crows nest. I did receive one email back stating "unfortunately we are not accepting returns since the company is in a transition". They should have refused the package when I sent it back on 10/10/13. They are still selling online. Now what do I do I am out my money and rugs. I paid by credit card.Desired SettlementI would like my money refunded $540.00

Item was ordered online, Order #XXXXXX, August 22, 2013 but never recieved yet credit/debit card was charged for item. $$ amount should be refunded. Item # XXXXX, Tribal Blessing Tunic, was ordered online on August 22, 2013. Item is $435.00. A call was placed October 11, 2013, a message was left on voicemail asking when item will ship. A return call was recieved, response was that order would ship soon. There is no where on CNTC website to check on orders. There is no live person anwsering custer service calls. Emailed November 6, 2013 asking CNTC to please respond back. Found out credit/debit card was charged for item that has not been received. I want a refund, no longer want the item. Desired SettlementApply Refund to credit/debit card for Order # XXXXXX.More info received from the consumer 2013-12-03 Good Morning,The item that was the subject of Mr. [redacted] complaint toward Crow's Nest Trading Co LLC was received by Mr. [redacted] Monday, December 2nd. The complaint has been resolved.Thank you for your assistance. [redacted]EXECUTIVE ASSISTANT

Hello, My name is [redacted] I purchased a handbag from Crows Nest trading company on 09/10/2013. I have been trying to contact someone from their customer service for the past four weeks now. When I received the handbag in the mail it was defective. I had tried to purchase the purse several months ago and it was on back order. Someone called me and told me that it was in stock and asked me if I still wanted to purchase it. I said yes, not knowing that the returns policy had changed as of August 30th. I was not informed of this information when I was contacted. As I stated earlier, I received the purse in the mail and it was defective. When I looked at the receipt it said no returns and immediately I tried to get in contact with someone regarding this information. When I got no response I tried returning the purse and it was immediately sent back to the UPS store. Again, I have been calling and leaving messages for them for four weeks now with no response. I am quite fed up and extremely disappointed in, not only, the quality of their merchandise but also in the amount of respect they give to their customers. This item cost me $335.95. I expected more for my money. I chose to do business with them because I was promised a quality item. The most frustrating part was not that I received a defective item but that they didn't even bother to let me know that there was a no returns policy that had recently been put into effect. Had I known this I would have never bought anything from them. For them to hide that information from me when they called me to ask me if I still wanted to purchase the item, is fraud. It's absolutely appalling. I have never been treated with such disrespect from a business. When I call the customer service no one will answer; It goes straight to voice mail. I leave message after message. I've even called and left messages for the manager. How they can get away with this? It was only when I emailed them and told them that I had planned to contact the Revdex.com that someone finally contacted me. this was the response I got:[redacted]To MeOct 8 at 10:41 AM[redacted], The handbag was inspected prior to shipping. What is defective on the handbag and I will see if we can issue a discount for the item, but unfortunately the company is in transition and cannot accept any returns. Thank you, CROW'S NEST TRADING CO.[redacted]Lead Customer ServiceX-XXX-XXX-XXXX, Ext. [redacted] Show message historyReply, Reply All or Forward More When I got this email, I immediately called back and left a message letting [redacted] know what was wrong with the purse. Also telling her had I known that the returns policy had changed I would have never ordered the purse to begin with. I know that things can go wrong when ordering from an online retailer and wouldn't take a chance spending the amount of money that I did if I knew I might lose it. No one answered when I called and instead of calling me back I received another email: [redacted]To MeOct 11 at 4:05 PM[redacted], We received your message in reference to the handbag and are refunding $48.00 back to your Visa account today. This should cover getting this repaired locally. Due to the company being in transition, we are not in the position to accept any returns as of August, 2013; as noted on the website. We appreciate your business. Crow's Nest Trading Co. Show message historyReply, Reply All or Forward More How could a company not endorse their product? They sent me a defective product. Why would it be up to me to get it fixed? I want my money back. At this point I am tired of being blown off. I would have been perfectly happy sending the purse back, in the beginning and having them fix it or send me a new one. At this point I am frustrated beyond being tolerant. I don't want their purse. I want my money back and I want to send them their purse back; I don't want the purse in my home anymore. I am turning them in for fraud. This is absolutely ridiculous. How are they going to hold my money from me when they promised me a reliable product. They did not hold up their end of the deal. I'm fed up and I want my money back. My number is XXX XXX XXXX. Please contact me as soon as possible regarding this matter. I don't want to have to take this matter any farther. I don't want to have to report them for fraud but they cannot get away with treating people like this. Thank you for your time. I look forward to hearing from you. Sincerely, [redacted] Desired SettlementHow could a company not endorse their product? They sent me a defective product. Why would it be up to me to get it fixed? I want my money back. At this point I am tired of being blown off. I would have been perfectly happy sending the purse back, in the beginning and having them fix it or send me a new one. At this point I am frustrated beyond being tolerant. I don't want their purse. I want my money back and I want to send them their purse back; I don't want the purse in my home anymore. I am turning them in for fraud. This is absolutely ridiculous. How are they going to hold my money from me when they promised me a reliable product. They did not hold up their end of the deal. I'm fed up and I want my money back. My number is XXX XXX XXXX. Please contact me as soon as possible regarding this matter. I don't want to have to take this matter any farther. I don't want to have to report them for fraud but they cannot get away with treating people like this. Thank you for your time. I look forward to hearing from you. Sincerely, [redacted]

compaocny has refused t issue an $80.00 credit due me for defective merchandiseOn 9/2/13 I ordered a pair of suede shoes, item # XXXXX and believe confirmation number to be XXXXXX. The shoe was defective so they were returned. The price was $65.00 plus $16.00 s/h. On 9/26 I received an email that stated I please allow 2 weeks for processing my credit. I have received nothing and all phone numbers that I locate are non working numbers and my tests have been ignored.It is now nearing 3 months and I would like my money back.Desired SettlementI am entitled to $80.00 which is purchase price plus s/h which I should not be responsible for since the item was defective.

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Description: Mail Order Stores

Address: 4512 Riverbirch Rd N, Wilson, North Carolina, United States, 27896-8411

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