CRS Granite Ltd

CRS Granite of Ancaster installed a granite counter and a back-splash for my home in June They were not the cheapest contractor but we were very impressed with the sales-ladyDuring the installation process they broke off a small piece of oak veneer from the cabinet above and were going to repair it with a waxy paste which I did not see as adequateA piece of veneer glued to the edge would be the reasonable repairMy wife and I were surprised and severally disappointed that they did not follwith a good solution to our legitimate complaint without threatening to charge us $80.00/hourIf the company won"t take responsibility for a relatively minor installation problem that they caused- of what value is their so-called "year warranty"? Everyone needs to be aware that this company does not in my opinion understand what customer service is all aboutThis company has a very defensive attitude (see their six page site readiness document which speaks only to the customer's responsibility and nothing about their responsibility [redacted]

CRS Granite of Ancaster installed a granite counter and a back-splash for my home in June They were not the cheapest contractor but we were very impressed with the sales-ladyDuring the installation process they broke off a small piece of oak veneer from the cabinet above and were going to repair it with a waxy paste which I did not see as adequateA piece of veneer glued to the edge would be the reasonable repairMy wife and I were surprised and severally disappointed that they did not follwith a good solution to our legitimate complaint without threatening to charge us $80.00/hourIf the company won"t take responsibility for a relatively minor installation problem that they caused- of what value is their so-called "year warranty"? Everyone needs to be aware that this company does not in my opinion understand what customer service is all aboutThis company has a very defensive attitude (see their six page site readiness document which speaks only to the customer's responsibility and nothing about their responsibility*** ***

CRS Granite of Ancaster installed a granite counter and a back-splash for my home in June They were not the cheapest contractor but we were very impressed with the sales-ladyDuring the installation process they broke off a small piece of oak veneer from the cabinet above and were going to repair it with a waxy paste which I did not see as adequateA piece of veneer glued to the edge would be the reasonable repairMy wife and I were surprised and severally disappointed that they did not follwith a good solution to our legitimate complaint without threatening to charge us $80.00/hourIf the company won"t take responsibility for a relatively minor installation problem that they caused- of what value is their so-called "year warranty"? Everyone needs to be aware that this company does not in my opinion understand what customer service is all aboutThis company has a very defensive attitude (see their six page site readiness document which speaks only to the customer's responsibility and nothing about their responsibility*** ***

CRS Granite of Ancaster installed a granite counter and a back-splash for my home in June They were not the cheapest contractor but we were very impressed with the sales-ladyDuring the installation process they broke off a small piece of oak veneer from the cabinet above and were going to repair it with a waxy paste which I did not see as adequateA piece of veneer glued to the edge would be the reasonable repairMy wife and I were surprised and severally disappointed that they did not follwith a good solution to our legitimate complaint without threatening to charge us $80.00/hourIf the company won"t take responsibility for a relatively minor installation problem that they caused- of what value is their so-called "year warranty"? Everyone needs to be aware that this company does not in my opinion understand what customer service is all aboutThis company has a very defensive attitude (see their six page site readiness document which speaks only to the customer's responsibility and nothing about their responsibility*** ***

CRS Granite of Ancaster installed a granite counter and a back-splash for my home in June They were not the cheapest contractor but we were very impressed with the sales-ladyDuring the installation process they broke off a small piece of oak veneer from the cabinet above and were going to repair it with a waxy paste which I did not see as adequateA piece of veneer glued to the edge would be the reasonable repairMy wife and I were surprised and severally disappointed that they did not follwith a good solution to our legitimate complaint without threatening to charge us $80.00/hourIf the company won"t take responsibility for a relatively minor installation problem that they caused- of what value is their so-called "year warranty"? Everyone needs to be aware that this company does not in my opinion understand what customer service is all aboutThis company has a very defensive attitude (see their six page site readiness document which speaks only to the customer's responsibility and nothing about their responsibility*** ***

CRS Granite of Ancaster installed a granite counter and a back-splash for my home in June 2016. They were not the cheapest contractor but we were very impressed with the sales-lady. During the installation process they broke off a small piece of oak veneer from the cabinet above and were going to repair it with a waxy paste which I did not see as adequate. A piece of veneer glued to the edge would be the reasonable repair.. My wife and I were surprised and severally disappointed that they did not follow-up with a good solution to our legitimate complaint without threatening to charge us $80.00/hour.. If the company won"t take responsibility for a relatively minor installation problem that they caused- of what value is their so-called "10 year warranty"? Everyone needs to be aware that this company does not in my opinion understand what customer service is all about. This company has a very defensive attitude (see their six page site readiness document which speaks only to the customer's responsibility and nothing about their responsibility. [redacted].

CRS Granite of Ancaster installed a granite counter and a back-splash for my home in June 2016. They were not the cheapest contractor but we were very impressed with the sales-lady. During the installation process they broke off a small piece of oak veneer from the cabinet above and were going to repair it with a waxy paste which I did not see as adequate. A piece of veneer glued to the edge would be the reasonable repair.. My wife and I were surprised and severally disappointed that they did not follow-up with a good solution to our legitimate complaint without threatening to charge us $80.00/hour.. If the company won"t take responsibility for a relatively minor installation problem that they caused- of what value is their so-called "10 year warranty"? Everyone needs to be aware that this company does not in my opinion understand what customer service is all about. This company has a very defensive attitude (see their six page site readiness document which speaks only to the customer's responsibility and nothing about their responsibility. [redacted].

CRS Granite of Ancaster installed a granite counter and a back-splash for my home in June 2016. They were not the cheapest contractor but we were very impressed with the sales-lady. During the installation process they broke off a small piece of oak veneer from the cabinet above and were going to repair it with a waxy paste which I did not see as adequate. A piece of veneer glued to the edge would be the reasonable repair.. My wife and I were surprised and severally disappointed that they did not follow-up with a good solution to our legitimate complaint without threatening to charge us $80.00/hour.. If the company won"t take responsibility for a relatively minor installation problem that they caused- of what value is their so-called "10 year warranty"? Everyone needs to be aware that this company does not in my opinion understand what customer service is all about. This company has a very defensive attitude (see their six page site readiness document which speaks only to the customer's responsibility and nothing about their responsibility. [redacted].

CRS Granite of Ancaster installed a granite counter and a back-splash for my home in June 2016. They were not the cheapest contractor but we were very impressed with the sales-lady. During the installation process they broke off a small piece of oak veneer from the cabinet above and were going to repair it with a waxy paste which I did not see as adequate. A piece of veneer glued to the edge would be the reasonable repair.. My wife and I were surprised and severally disappointed that they did not follow-up with a good solution to our legitimate complaint without threatening to charge us $80.00/hour.. If the company won"t take responsibility for a relatively minor installation problem that they caused- of what value is their so-called "10 year warranty"? Everyone needs to be aware that this company does not in my opinion understand what customer service is all about. This company has a very defensive attitude (see their six page site readiness document which speaks only to the customer's responsibility and nothing about their responsibility. [redacted].

CRS Granite of Ancaster installed a granite counter and a back-splash for my home in June 2016. They were not the cheapest contractor but we were very impressed with the sales-lady. During the installation process they broke off a small piece of oak veneer from the cabinet above and were going to repair it with a waxy paste which I did not see as adequate. A piece of veneer glued to the edge would be the reasonable repair.. My wife and I were surprised and severally disappointed that they did not follow-up with a good solution to our legitimate complaint without threatening to charge us $80.00/hour.. If the company won"t take responsibility for a relatively minor installation problem that they caused- of what value is their so-called "10 year warranty"? Everyone needs to be aware that this company does not in my opinion understand what customer service is all about. This company has a very defensive attitude (see their six page site readiness document which speaks only to the customer's responsibility and nothing about their responsibility. [redacted].

CRS Granite of Ancaster installed a granite counter and a back-splash for my home in June 2016. They were not the cheapest contractor but we were very impressed with the sales-lady. During the installation process they broke off a small piece of oak veneer from the cabinet above and were going to repair it with a waxy paste which I did not see as adequate. A piece of veneer glued to the edge would be the reasonable repair.. My wife and I were surprised and severally disappointed that they did not follow-up with a good solution to our legitimate complaint without threatening to charge us $80.00/hour.. If the company won"t take responsibility for a relatively minor installation problem that they caused- of what value is their so-called "10 year warranty"? Everyone needs to be aware that this company does not in my opinion understand what customer service is all about. This company has a very defensive attitude (see their six page site readiness document which speaks only to the customer's responsibility and nothing about their responsibility. [redacted].

I recently had CRS install a new granite counter top. From start to finish, the company was professional and efficient. The receptionist was very friendly when I went into their showroom to get an idea of what they do and she scheduled an appointment with a sales rep. The sales rep was helpful and guided me in choosing my colours, while also listening intently to my own ideas/what I wanted. The installation crew was polite and they cleaned my kitchen very thoroughly once the installation had been completed (in one day!). CRS had actually scheduled my installation to last two days and they were completely done in one which I was very happy about and is rare in the renovation business. I was very impressed with CRS and would recommend them to anyone who is interested in a professional one-stop company.