Crucial Vacuum Inc.

My shipment got lost somewhere between DHL and USPS. I contacted customer support and they immediately sent out a replacement shipment. Great customer service!!!

Review: I placed an order (#[redacted]) on October *, 2013 for filters for my vacuum cleaner. I initially received an order confirmation a few hours later and an immediate charge to me credit card. Exactly one week later, I emailed the company requesting an update to my order. I received an email apologizing, stating they did not have the item in stock and if I wanted, I could wait until the following friday when the item would be available or receive a refund. I worked out an agreement that I would keep my order if they expedited the shipping of my order due to the lack of communication. Assuming the order was shipped when they stated it would be, I emailed again this past Saturday (10/**/13) to see if they would be providing me with a tracking number, as I had not received the product yet. However, I received an email today stating the item is now on "extended backorder" and will not be available until this Friday. At this point, I have asked for a refund and am left to believe they do not carry this item. They are unable to provide me with a specific date when the item WILL be available, leading me with the understanding they are making false advertisements.Desired Settlement: I expect that this company will refund the payment as requested and remove these filters from their website.

Business

Response:

Dear T[redacted]:

We have received your letter of complaint, concerning billing issues for [redacted]f, a claimant under the TRICARE Dental Plan, which is a fully insured group dental plan, sitused in DC.

As you may be aware, Federal law requires a HIPAA authorization from a participant, in order to release claim details to a third-party. At this time, MetLife does not have an authorization on file from the participant to release information to your office. As such, we have reviewed the concerns brought forth and have issued a written response directly to the complainant, explaining our position, which he should expect to receive within the next five to seven business days.

Please address any subsequent correspondence regarding this complaint to the following address:

[redacted], Director

Corporate Customer Relations

MetLife

We hope this clarifies our position in this matter and will enable you to close your file.

Sincerely,

Review: Ordered on 6/**/2013. Received email with tacking number that we could never track. As of 6/**/2013 had not received item. Called on 6/**/2013 they were rude and condescending, didn't know what happened to package, but would send out another one. As of today 6/**/2013 5:55 ET no email confirmation to see if they even reordered, but they didn't have any trouble taking our money.they have basically stolen our money from us!Desired Settlement: For their rudeness and condescending way they spoke to my wife.#1) an apology. #2)the product we paid for.#3)the charges refunded for they way that they handled this matter. If they can't do these things then I want my money refunded.

Business

Response:

Dear [redacted],

Thank you for contacting us in this matter. We have addressed this customers concerns and this case has been resolved (see the below resolution).

Crucial Vacuum’s Statement of the Problem

The customers order was placed on 6/**/2013. We supplied him with tracking and it was then discovered that it was in fact lost in transit ([redacted]). This was brought to our attention and we immediately sent out a new order ([redacted]). This tracking information shows that the order will be received by July [redacted], 2013.

Crucial Vacuum’s Statement of the Resolution

We immediately contacted [redacted] and gave him the updated tracking. We also let him know that we will refund him his money for his inconvenience. We do value [redacted] as a customer and it’s our goal to maintain a Happy and Healthy relationship with all of our customers.

[redacted], CEO

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Found CrucialVacuum on eBay. We needed a new hepa filter for our hoover vacuum, they wanted less than half the price that hoover wanted. We ordered it and within 3 days had the filter.
It works perfectly they emailed us quickly and usps tracking was included. We are happy ??

I ordered frdge air filters from Crucial Filters. They were extremely slow to ship, especially considering how close they are. The poor packaging allowed the filters to be crushed. They sold me activated charcoal filters, in a plastic bag but not sealed. I asked about how fresh they were - when they were made and, they had no idea. They don't know their products and don't how to handle them. Charcoal filters are like sponges and will absorb everything from the air - but, you want that to happen where you apply them and not while they sit on a shelf or suck up diesel fumes during transport.