Mr [redacted] purchased a new rider mower from us on 3/18/We delievered it to him at no charge Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;"> The following month he called us to say he was having troubleHe inquired about returning the mower, before telling me what the issue he was having was I asked him what the problem was and he said that it would cut off and wouldn't startI told him I was sorry he was having trouble, that we that we would take care of the problemWe went to his home, and picked up his mower at no charge and brought it back to our shopOur mechanic deterimed that there was a defective ignition switchWe replaced it, fully under warranty, and then delievered it back to him, again, at no delievery charge or no charge at allThis occured around April 23/ The mower was working and he seemed satisfiedSatisfied enough that he returned to our store on July 6th and purchaced a new leaf blowerBy then it had been almost months since he had the first problem with his mower and when he bought the blower, he made no mention of any more problems with his mowerI bring that up, because later on, he claims that after he got his mower back the first time, it only "ran for awhile", before having similar problemsBut he made no mention of any more problems at this time It wasn't until the end of that month (July) that he contacted us again that his mower was having a similar problem to the one he first brought it in forHe said he had a lemon and just wanted to give it backI told him we would take care of the problem, that obviously having two problems with a brand new item wasn't an ideal situation, but that that was what the warranty was for and beyond the warranty, we would pick it up and transport it at no charge The mechanic looked at the mower on August 8th, and determined that the coil was badHe replaced the coilAlso, during the time Mr [redacted] mower was here the first time and this time, our mechanic had done some research and found they had a newer style ignition switch that had been updated by the factoryEven though the switch was good, we replaced it with the updated switch as well as the coilAll this was done under warranty and at no cost to Mr [redacted] After the repair, we again delievered it at no cost The last time I had spoken with him, he was upset that he had two issues in such a short time and I told him I undertood, but that that was what the warranty was for He never complained to us about our serviceHe never mentioned complaining to the Revdex.com about us.He told me he was going to complain to the main company of [redacted] , and I encouraged him to call them, but again, he never comlained about our service or that he was going to contact youSo it was a surprise to see your letter In the complain sent, it is stated that he hasn't "gotten good service"Now while I agree, it's not the best thing to have two problems so soon after buying a new piece of equipment, like I explained to him, sometimes this happens with mechaincal items and that that was what the warranty was for and we, as a dealer, would take care of him We've picked up, delievered and repaired his rider at no cost to himWhen the mower was in our shop, we treated it as a priority and fixed the mower as quickly as possibleI belive we've treated him fairly and done all we can, as a service dealerI understand his frustration, I doI've told him I doBut to say he hasn't "gotten good service" with us, I would have disagree with him greatly
Mr. [redacted] purchased a new rider mower from us on 3/18/14. We delievered it to him at no charge.
Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;">
The following month he called us to say he was having trouble. He inquired about returning the mower, before telling me what the issue he was having was. I asked him what the problem was and he said that it would cut off and wouldn't start. I told him I was sorry he was having trouble, that we that we would take care of the problem. We went to his home, and picked up his mower at no charge and brought it back to our shop. Our mechanic deterimed that there was a defective ignition switch. We replaced it, fully under warranty, and then delievered it back to him, again, at no delievery charge or no charge at all. This occured around April 23/25.
The mower was working and he seemed satisfied. Satisfied enough that he returned to our store on July 6th 14 and purchaced a new leaf blower. By then it had been almost 3 months since he had the first problem with his mower and when he bought the blower, he made no mention of any more problems with his mower. I bring that up, because later on, he claims that after he got his mower back the first time, it only "ran for awhile", before having similar problems. But he made no mention of any more problems at this time.
It wasn't until the end of that month (July) that he contacted us again that his mower was having a similar problem to the one he first brought it in for. He said he had a lemon and just wanted to give it back. I told him we would take care of the problem, that obviously having two problems with a brand new item wasn't an ideal situation, but that that was what the warranty was for and beyond the warranty, we would pick it up and transport it at no charge.
The mechanic looked at the mower on August 8th, and determined that the coil was bad. He replaced the coil. Also, during the time Mr [redacted] mower was here the first time and this time, our mechanic had done some research and found they had a newer style ignition switch that had been updated by the factory. Even though the switch was good, we replaced it with the updated switch as well as the coil. All this was done under warranty and at no cost to Mr [redacted]. After the repair, we again delievered it at no cost.
The last time I had spoken with him, he was upset that he had two issues in such a short time and I told him I undertood, but that that was what the warranty was for. He never complained to us about our service. He never mentioned complaining to the Revdex.com about us.He told me he was going to complain to the main company of [redacted], and I encouraged him to call them, but again, he never comlained about our service or that he was going to contact you. So it was a surprise to see your letter.
In the complain sent, it is stated that he hasn't "gotten good service". Now while I agree, it's not the best thing to have two problems so soon after buying a new piece of equipment, like I explained to him, sometimes this happens with mechaincal items and that that was what the warranty was for and we, as a dealer, would take care of him.
We've picked up, delievered and repaired his rider at no cost to him. When the mower was in our shop, we treated it as a priority and fixed the mower as quickly as possible. I belive we've treated him fairly and done all we can, as a service dealer. I understand his frustration, I do. I've told him I do. But to say he hasn't "gotten good service" with us, I would have disagree with him greatly.
Mr [redacted] purchased a new rider mower from us on 3/18/We delievered it to him at no charge Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;"> The following month he called us to say he was having troubleHe inquired about returning the mower, before telling me what the issue he was having was I asked him what the problem was and he said that it would cut off and wouldn't startI told him I was sorry he was having trouble, that we that we would take care of the problemWe went to his home, and picked up his mower at no charge and brought it back to our shopOur mechanic deterimed that there was a defective ignition switchWe replaced it, fully under warranty, and then delievered it back to him, again, at no delievery charge or no charge at allThis occured around April 23/ The mower was working and he seemed satisfiedSatisfied enough that he returned to our store on July 6th and purchaced a new leaf blowerBy then it had been almost months since he had the first problem with his mower and when he bought the blower, he made no mention of any more problems with his mowerI bring that up, because later on, he claims that after he got his mower back the first time, it only "ran for awhile", before having similar problemsBut he made no mention of any more problems at this time It wasn't until the end of that month (July) that he contacted us again that his mower was having a similar problem to the one he first brought it in forHe said he had a lemon and just wanted to give it backI told him we would take care of the problem, that obviously having two problems with a brand new item wasn't an ideal situation, but that that was what the warranty was for and beyond the warranty, we would pick it up and transport it at no charge The mechanic looked at the mower on August 8th, and determined that the coil was badHe replaced the coilAlso, during the time Mr [redacted] mower was here the first time and this time, our mechanic had done some research and found they had a newer style ignition switch that had been updated by the factoryEven though the switch was good, we replaced it with the updated switch as well as the coilAll this was done under warranty and at no cost to Mr [redacted] After the repair, we again delievered it at no cost The last time I had spoken with him, he was upset that he had two issues in such a short time and I told him I undertood, but that that was what the warranty was for He never complained to us about our serviceHe never mentioned complaining to the Revdex.com about us.He told me he was going to complain to the main company of [redacted] , and I encouraged him to call them, but again, he never comlained about our service or that he was going to contact youSo it was a surprise to see your letter In the complain sent, it is stated that he hasn't "gotten good service"Now while I agree, it's not the best thing to have two problems so soon after buying a new piece of equipment, like I explained to him, sometimes this happens with mechaincal items and that that was what the warranty was for and we, as a dealer, would take care of him We've picked up, delievered and repaired his rider at no cost to himWhen the mower was in our shop, we treated it as a priority and fixed the mower as quickly as possibleI belive we've treated him fairly and done all we can, as a service dealerI understand his frustration, I doI've told him I doBut to say he hasn't "gotten good service" with us, I would have disagree with him greatly
Mr. [redacted] purchased a new rider mower from us on 3/18/14. We delievered it to him at no charge.
Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;">
The following month he called us to say he was having trouble. He inquired about returning the mower, before telling me what the issue he was having was. I asked him what the problem was and he said that it would cut off and wouldn't start. I told him I was sorry he was having trouble, that we that we would take care of the problem. We went to his home, and picked up his mower at no charge and brought it back to our shop. Our mechanic deterimed that there was a defective ignition switch. We replaced it, fully under warranty, and then delievered it back to him, again, at no delievery charge or no charge at all. This occured around April 23/25.
The mower was working and he seemed satisfied. Satisfied enough that he returned to our store on July 6th 14 and purchaced a new leaf blower. By then it had been almost 3 months since he had the first problem with his mower and when he bought the blower, he made no mention of any more problems with his mower. I bring that up, because later on, he claims that after he got his mower back the first time, it only "ran for awhile", before having similar problems. But he made no mention of any more problems at this time.
It wasn't until the end of that month (July) that he contacted us again that his mower was having a similar problem to the one he first brought it in for. He said he had a lemon and just wanted to give it back. I told him we would take care of the problem, that obviously having two problems with a brand new item wasn't an ideal situation, but that that was what the warranty was for and beyond the warranty, we would pick it up and transport it at no charge.
The mechanic looked at the mower on August 8th, and determined that the coil was bad. He replaced the coil. Also, during the time Mr [redacted] mower was here the first time and this time, our mechanic had done some research and found they had a newer style ignition switch that had been updated by the factory. Even though the switch was good, we replaced it with the updated switch as well as the coil. All this was done under warranty and at no cost to Mr [redacted]. After the repair, we again delievered it at no cost.
The last time I had spoken with him, he was upset that he had two issues in such a short time and I told him I undertood, but that that was what the warranty was for. He never complained to us about our service. He never mentioned complaining to the Revdex.com about us.He told me he was going to complain to the main company of [redacted], and I encouraged him to call them, but again, he never comlained about our service or that he was going to contact you. So it was a surprise to see your letter.
In the complain sent, it is stated that he hasn't "gotten good service". Now while I agree, it's not the best thing to have two problems so soon after buying a new piece of equipment, like I explained to him, sometimes this happens with mechaincal items and that that was what the warranty was for and we, as a dealer, would take care of him.
We've picked up, delievered and repaired his rider at no cost to him. When the mower was in our shop, we treated it as a priority and fixed the mower as quickly as possible. I belive we've treated him fairly and done all we can, as a service dealer. I understand his frustration, I do. I've told him I do. But to say he hasn't "gotten good service" with us, I would have disagree with him greatly.