My wife and I booked a September Panama Cruise package (cruise, flight, insurance) through this firm approximately days before the sailing dateA week before the sailing date, the cruise line offered prepaid gratuities and internet service as an additional perksWhen we contacted Cruise Connections to determine if these perks would be available to us, they initially attempted to convince us that our package was a savings, which excluded these perksDuring this exchange, we also learnt that our assigned stateroom was one category lower than that stated in the offer by Cruise ConnectionsMatt [redacted] , our Cruise Connections contact, attempted to convince us that we were actually getting a "superior" cabin even though the published pricing by the cruise line stated a discount of $CAD between the assigned and promised cabinsFurther correspondence with [redacted] only resulted in confusion as he continued with rhetoric and misstated (I hope unintentionally) stateroom categoriesWe are most disappointed by this experience; as in the past we received consideration for perks offered after booking [redacted] provided a cabin upgrade [redacted] matched the perksI am hopeful that the other items of our package will actually come to fruitionWe wouldn't consider using this firm again [redacted]
My wife and I booked a September Panama Cruise package (cruise, flight, insurance) through this firm approximately 90 days before the sailing date. A week before the sailing date, the cruise line offered prepaid gratuities and internet service as an additional perks. When we contacted Cruise Connections to determine if these perks would be available to us, they initially attempted to convince us that our package was a savings, which excluded these perks. During this exchange, we also learnt that our assigned stateroom was one category lower than that stated in the offer by Cruise Connections. Matt [redacted], our Cruise Connections contact, attempted to convince us that we were actually getting a "superior" cabin even though the published pricing by the cruise line stated a discount of $240 CAD between the assigned and promised cabins. Further correspondence with [redacted] only resulted in confusion as he continued with rhetoric and misstated (I hope unintentionally) stateroom categories. We are most disappointed by this experience; as in the past we received consideration for perks offered after booking. [redacted] provided a cabin upgrade. [redacted] matched the perks. I am hopeful that the other items of our package will actually come to fruition. We wouldn't consider using this firm again. [redacted]
My wife and I booked a September Panama Cruise package (cruise, flight, insurance) through this firm approximately days before the sailing dateA week before the sailing date, the cruise line offered prepaid gratuities and internet service as an additional perksWhen we contacted Cruise Connections to determine if these perks would be available to us, they initially attempted to convince us that our package was a savings, which excluded these perksDuring this exchange, we also learnt that our assigned stateroom was one category lower than that stated in the offer by Cruise ConnectionsMatt [redacted] , our Cruise Connections contact, attempted to convince us that we were actually getting a "superior" cabin even though the published pricing by the cruise line stated a discount of $CAD between the assigned and promised cabinsFurther correspondence with [redacted] only resulted in confusion as he continued with rhetoric and misstated (I hope unintentionally) stateroom categoriesWe are most disappointed by this experience; as in the past we received consideration for perks offered after booking [redacted] provided a cabin upgrade [redacted] matched the perksI am hopeful that the other items of our package will actually come to fruitionWe wouldn't consider using this firm again [redacted]
My wife and I booked a September Panama Cruise package (cruise, flight, insurance) through this firm approximately 90 days before the sailing date. A week before the sailing date, the cruise line offered prepaid gratuities and internet service as an additional perks. When we contacted Cruise Connections to determine if these perks would be available to us, they initially attempted to convince us that our package was a savings, which excluded these perks. During this exchange, we also learnt that our assigned stateroom was one category lower than that stated in the offer by Cruise Connections. Matt [redacted], our Cruise Connections contact, attempted to convince us that we were actually getting a "superior" cabin even though the published pricing by the cruise line stated a discount of $240 CAD between the assigned and promised cabins. Further correspondence with [redacted] only resulted in confusion as he continued with rhetoric and misstated (I hope unintentionally) stateroom categories. We are most disappointed by this experience; as in the past we received consideration for perks offered after booking. [redacted] provided a cabin upgrade. [redacted] matched the perks. I am hopeful that the other items of our package will actually come to fruition. We wouldn't consider using this firm again. [redacted]