Cruise Escapes

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Revdex.com:
At this time, I have not been contacted by Cruise Escapes, LLC regarding complaint ID
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Regards,
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Review: [redacted] promised me $200 onboard cabin credit when I booked my cruise with her. When I asked her to produce something in writing she kept telling me in the emails - you will get the credit when you board the boat. She never went back to doublecheck her specials offered by the cruiseline until last week. The cruise line suggested I have Ms. [redacted] send me the correct verbiage for the special and only then - three weeks before the cruise did she do her checking and tell me, oh sorry - you don't get the credit. How unprofessional!

I have at least three emails where I requested some type of formal documentation to substantiate what she had told me verbally just to get me to sign the contract and give her my deposit.

And now she just wants to scream at me and hang up on me on the telephone.

How disappointing.Desired Settlement: Provide the $200 cabin credit that she promised verbally (when I signed the contract) and then again in three subsequent emails.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Cruise Escapes, LLC regarding complaint ID [redacted].

Regards,