cruises.com was running a special promotion for no depositMy friends and called to book connecting roomsThe main person for each cabin made the call to bookThe rep told us that the processing fee of 12.50pp needed to be ran separately because we all intended in paying for our cruise separateI asked if we paid them or carnivalWe were told we would be able to log into carnival with our ID# as soon as the next day and we would be paying carnival directNow I've cruised befioreFirst problem, I never received a confirmatiionMy companion didSecond problem, there was a scheduled payment for March 1stI never authorized nor did we even discuss auto payments coming outI've booked with carnival several times it has never been an issue w paying separatelyKeep in mind we didn't ask to do that wayTheir rep told us this is how you do itWeek later I receive an email stating there was a problem with the bookingCarnival doesn't accept multiple paymentsI've never heard thatI've booked with them they took my card and information and my companion card and informationThat's oneHow does the rep booking the cruise not know that for twoTheir rep said do this, took my money then because I didn't read my email for few days cancelled my trip and charged me cancellation feeI fulfilled my part, they took my moneyNot once on the call while booking nor in the email stating I had until the 11th did they mention a cancellation feeOneI don't want my cruise cancelled!! TwoMy friends and I feel the whole thing is a shamWe've since rebooked our cruise thru carnivalSome are still stuck w their original booking with cruises.comTell me why same trip is cheaper?? We are still in connected roomsBy connected I mean side by sidesame cabin type on same floor....cruises.com is a Scam
My family booked 5 cabins on the Allure of the Seas through Cruise.com and we spent close to $20k total on the trip. From the start of booking our cruise our experience with cruise.com was very negative and I would not recommend them. We were supposed to get hotel rooms included with our rate but we had to fight to receive a confirmation. Once we arrived at the hotel, they did not have my cousins in the system. Our on-board credit was incorrect and after MANY calls - even while the ship was leaving port - we simply gave up on ever getting the correct amounts. Every time we called we had to wait forever to get a live person only to get the run-around. All in all we will not be using them again - it is better to go straight through the cruise line.
We purchased a cruise in good faith from Cruise.Com based on the information provided. When we received our confirmation we found it curious that there was no mention of the "Bonus Offers". We contacted Cruise.Com by telephone and we were told that the booking did not include any of the "Bonus Offers" but that the Holland America promotion package, Explore4, could be purchased separately for an additional $500.00 per person. It just seemed like false advertising to us. They did refund our money in a timely manner, but they were never able to explain why they could not fulfill the advertisement except to say there was some issue about a group rate that they had negotiated. .
cruises.com was running a special promotion for no depositMy friends and called to book connecting roomsThe main person for each cabin made the call to bookThe rep told us that the processing fee of 12.50pp needed to be ran separately because we all intended in paying for our cruise separateI asked if we paid them or carnivalWe were told we would be able to log into carnival with our ID# as soon as the next day and we would be paying carnival directNow I've cruised befioreFirst problem, I never received a confirmatiionMy companion didSecond problem, there was a scheduled payment for March 1stI never authorized nor did we even discuss auto payments coming outI've booked with carnival several times it has never been an issue w paying separatelyKeep in mind we didn't ask to do that wayTheir rep told us this is how you do itWeek later I receive an email stating there was a problem with the bookingCarnival doesn't accept multiple paymentsI've never heard thatI've booked with them they took my card and information and my companion card and informationThat's oneHow does the rep booking the cruise not know that for twoTheir rep said do this, took my money then because I didn't read my email for few days cancelled my trip and charged me cancellation feeI fulfilled my part, they took my moneyNot once on the call while booking nor in the email stating I had until the 11th did they mention a cancellation feeOneI don't want my cruise cancelled!! TwoMy friends and I feel the whole thing is a shamWe've since rebooked our cruise thru carnivalSome are still stuck w their original booking with cruises.comTell me why same trip is cheaper?? We are still in connected roomsBy connected I mean side by sidesame cabin type on same floor....cruises.com is a Scam
My family booked 5 cabins on the Allure of the Seas through Cruise.com and we spent close to $20k total on the trip. From the start of booking our cruise our experience with cruise.com was very negative and I would not recommend them. We were supposed to get hotel rooms included with our rate but we had to fight to receive a confirmation. Once we arrived at the hotel, they did not have my cousins in the system. Our on-board credit was incorrect and after MANY calls - even while the ship was leaving port - we simply gave up on ever getting the correct amounts. Every time we called we had to wait forever to get a live person only to get the run-around. All in all we will not be using them again - it is better to go straight through the cruise line.
We purchased a cruise in good faith from Cruise.Com based on the information provided. When we received our confirmation we found it curious that there was no mention of the "Bonus Offers". We contacted Cruise.Com by telephone and we were told that the booking did not include any of the "Bonus Offers" but that the Holland America promotion package, Explore4, could be purchased separately for an additional $500.00 per person. It just seemed like false advertising to us. They did refund our money in a timely manner, but they were never able to explain why they could not fulfill the advertisement except to say there was some issue about a group rate that they had negotiated. .