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Crum Catherine The Salon LLC

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Crum Catherine The Salon LLC Reviews (1)

*** messaged us on 9/regarding an appointment for the next dayShe discussed the fact that she had colored her own hair at home because she didn't have the money to come in to a salonHer hair had come out too dark, so she went on-line and found a information suggesting she use vitamin C to
strip the color outShe ended up getting some of the color out, but her hair (that she colored herself with at home box color) came out splotchy, orange and redShe sent our stylist pictures via text message to show the hair she had colored herself at homeSEE PICSOnce she arrived at the salon on 9/There was a thorough consultation that was doneThe plan was to try and neutralize the red with a darker shadow root and address some of the splotches on the hair shaft that she had created by trying to strip out her at home box colorShe had a messaged pictures to the stylist with dark roots (which she wanted), the stylist explained that she'd do what she could (because of the at home box color /stripping job) do to get the splotchy-ness out and try to lighten up the endsThe hair was porous due to at home coloring and the process that had been done prior to her arrival at the salonThe stylist colored her hair with *** color doing a shadow root to help neutralize the warm tones that she came in with and we lifted the ends to help break through the at home box color/lighten endsShe discussed with the stylist she needed to go to work by3:The stylist workedfrom11:30-3:00on the hair color to get her closer to the inspiration pictures that were sent via text* Normally colors take 1-hours however when we work with box color this can be quite challenging and often requires additional time.*** and the stylist discussed doing braids for her sister's upcoming weddingSo, the stylist braided her hair (complimentary) to show her an option-*SEE PICSThe service charge was for a haircut, full highlight and one full bowl of additional color*** paid for part of the services rendered and had someone come in and pay the additional balance because she didn’t have enough to cover the service that totaled $*** called the owner after leaving (sometime after3:30) wanted to talk to me, she told me about the splotches and wanted it fixed immediatelyI explained we wanted her to be satisfied and that I would have *** get in touch with her (stylist was currently with another guest) about getting her back in to fix what she was unhappy withShe was persistent that it would be fixed that evening even though the stylist had other guests scheduled at that timeShe asked for a refund if we could get her in immediatelyI told her we could get her in the next day but she was adamant about getting in that nightI told her that we just couldn't do it and we had appointments with other customers that night and the stylist also had to pick up a child from childcareShe continued to tell me she wanted to go back to her previous (prior to her coloring at home box color) blondeThe owner asked *** if she had sent pictures of the desires look and agreed upon going darkerShe agreed she has sent a picture to her stylist but was really just wanting to go lighterThe owner told *** that we would be happy to fix any sections of splotches that didn’t seem to absorb the color but we would need to stay with the initial picture that was agreed uponHer stylist was I contact via with her and stayed late to get her back in at the end of the dayShe came backaround6:40pmShe told her stylist her hair “didn't look that bad in the light” but that she wanted to go back to blondeShe didn't understand why she couldn't go back all blonde like it had been prior to her coloring at homeWe explained that she choose a picture that had a shadow root with lighter endsThe compromise was to add additional balayage highlights (free of charge) around the face to help lighten her up someShe was told it was not possible to go all over blondeThis would have required several visits and many hours to lift through home box color and then the color that the stylist applied over the topHer stylist stayed and worked on her hairuntil8:54pm, and when *** was leavingshe said she thought her hair looked “fine”.*See after picsTotal amount of time spent on hair:visits and approx hoursSalon resolution: Stylist text messages, Owner talked directly to *** after the service, *** came back to salon the same day after service to fix an area she felt was splotchy

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Address: 3237 W. Truman Blvd. #200, Jefferson City, Missouri, United States, 65109

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