Crunch Fitness - Hamilton Downtown Reviews (%countItem)
Crunch Fitness - Hamilton Downtown Rating
Address: 348 - 77 James St N, Hamilton, Ontario, Canada, L8R 2K3
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1. I signed up for a year membership at Crunch Hamilton Downtown, Ontario, on or about August 19, 2019.
2. Due to unforeseen circumstances, on or about August 28, 2019, I went into the Crunch Hamilton Downtown, Ontario facility in the late evening to exercise my right to cancel the personal trainer program agreement under the 10-day cooling off provision of the Consumer Protection Act 2002 and have the $180.80 August 26, 2019, charge be returned to me within 15 days as required by law. While there, no one at the facility was able to help me with this matter and I was told to come back during business hours.
3. I went in again after the long weekend and asked if I could be helped with this matter. Two employees told me that Mr. *** was the individual with the company that dealt with agreement cancellations and that Mr. was on vacation. I was given his email address and told to contact him.
4. On or about September 8th, I emailed Mr. *** informing him of my situation and requested a cancellation of the personal trainer program.
5. I followed Crunch Hamilton Downtowns cancellation Policy and procedure.
6. On or about September 11, 2019, Mr. *** responded to my email sent September 8th, 2019, stating he would be at work the next day and would investigate my account, he stated in that email that the company policy only permitted cancellation within the first ten days from the purchase date.
7. I responded to Mr. *** on September 11, 2019, informing him that I have tried to cancel this personal trainer program for quite sometime.
8. On or about September 12, 2019, Mr. *** responded by email stating cancellation could have been done with-in the 10 days at club level. I felt going into the facility on August 28, 2019, was with-in the 10 days, yet I was told by employees at the club on August 28, 2019, to come back during business hours, and than told later that Mr. *** was the only person authorized to do club cancellations.
9. On September 30, 2019 I tired canceling automated payments of $180.80 biweekly on my credit card.
10. I sent Mr. *** an email requesting a fax number on September 30, 2019. Mr. *** replied that it was best to email all documents in a PDF as they do not have a fax number at their facility.
11. I emailed all previous correspondence in a PDF to Mr. *** on October 1, 2019.
12. On or about October 8, 2019, I emailed Mr. *** requesting to know where my account was at?
13. On or about October 14, 2019, I still had not heard from Mr. ***. I resent him an email inquiring about my account. Mr. *** responded, "I needed to speak with Mr. ***."
During my extensive investigation into Crunch Downtown Hamilton's company cancellation policy and procedure. I was able to find out there is a cancellation FORM that was not offered to me on August 28, 2019, when I first went into the facility to cancel my personal training program. Crunch Hamilton Downtown did not do their due diligence in informing me of that cancellation form, or mention a cancellation form in any of my correspondence with their Management team. According to their cancellation Policy and Procedure, my understanding is there is a cancellation option outside of the 10 day cooling off period but, within the membership year of $175 cancellation fee and a $25 administration fee that has not been made available or offered to me in all my correspondence with Management at this facility. Crunch Downtown Hamilton has continued to take biweekly payments off my credit card, starting August 26, 2019, $180.80, September 2, 2019, $180.80, September 16, 2019, $180.80, September 30, 2019, $180.80 and October 14, 2019, $180.80 and I anticipate another payment put on my credit card for $180.80 on October 28, 2019. Other then the August 26, 2019, scheduled personal trainer which I was not able to make, I have not scheduled any other personal training sessions, nor have I been contacted by any personal trainer from the facility to schedule a personal training session, yet I am being billed every other week for a service I definitely have not been receiving or even accessed. I would request at this time that my rights under the Consumer Protection Act 2002 be enforced and the monies I have paid out be retuned in full.
Hello,
An investigation into this complaint has been started. A representative from our head office will be reaching out to the member to obtain further details which will assist in a resolution.
We will provide updates on our progress.
Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
There has not been an amicable resolution in this matter, that has been ongoing since the end of August 2019. After Crunch received my complaint from the Revdex.com, a customer service representative from Crunch contacted me on November 19, 2019, they requested clarification of information I had already given in my Revdex.com complaint. I respectfully responded immediately via email clarify the information they had requested. I then received an email from Crunch on November 25, 2019 offering to settle this matter and was given 48 hours to respond. I responded on November 25, 2019 with a counter offer requesting a response in 48 hours from Crunch. I received an email on November 25, 2019 from Crunch that my counter offer would be presented to their team for review, to date I have not had a reply from Crunch with regard to my counter offer.
I would appreciate the Consumer Protection Act 2002, c. 30, Sched. A, s. 51 (1); 2013, c. 13, Sched. 2, s. 6. applied. I followed the law requesting a cancelation of this contract within the 10-day cooling off period, my monies totalling $1084.80, One Thousand Eight Four Dollars be returned to me via bank draft or e-transfer. I have spent the better part of three months emailing, faxing and sending registered letters to resolve this issue to no avail, and I am ready to pursue all options in this matter if the Revdex.com is not able to resolve this complaint in a timely manner.
Due to an unrelated club issue, I was downgraded from a "peak" membership ( $22 monthly) to a "base" membership, ($11 monthly) - At this time in my contract, I had 3 months remaining, and my account was charged $11 for those 3 months.
At the end of my contract, (1 year), the gym defaulted me back to peak, and began charging me $22 - this happened in 3 instances, September, October, and November - I called in about the situation, and the rep corrected my membership back to basic, however, would not refund me the difference in price for the error that took place.
It is Crunch's policy that these are valid costs for me, and no reason to refund here - it's my opinion that these charges we're never communicated, and as such, as a consumer, had to part to avoid these charges - I'd like to report this issue, and find assistance in receiving this money back, due to lack of Club communication on this subject.
I'm seeking $34 in refunds, from the 3 months where I was charged incorrect - desired refund would be back to my card directly.
Member signed a standard 1 year agreement with an automatic renewal clause for a Peak membership. After a conversation with Head office he was given base membership pricing for the remainder of his contract as a gesture of customer service.
When that contract ended, it began to auto renew on a month to month basis based on his Peak membership.
Crunch honored the customer service pricing that was agreed upon.
Member has since asked to have membership downgraded to base membership and that has been honored.
(The consumer indicated he/she DID NOT accept the response from the business.)
The conditions of the price after the contract and date were never specified , as such, the incincrease in cost had no context - there was no agreement sent detailing the specifcs of the arrangement.
I have been trying for almost a month to cancel my membership, as I recently been diagnosed ***. I am being advised to not do excessive exercise anymore til my illness is better. I am currently under treatment ***. I have called, I have sent them customer service emails and I have not heard anything from them.
Product_Or_Service: gym membership
Other (requires explanation) I want my membership canceled.
we reached an agreement my membership was canceled. Thank you for the help.