Crunch Fitness Meridian

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI look forward to confirmation that my contract is cancelled without further cost/financial penalties Sincerely, [redacted]

Revdex.com, Inc.Re: Complaint ID: [redacted] In regards to the [redacted] case, we take our patient's complaints and concerns very seriouslyFirst off, we would like to apologize to Mr [redacted] for the experience he described in the letter We pride ourselves on having a very high standard of care, and to our office that care includes all matters within our control.We believe that Mr [redacted] is referring to the confusion on our end with an adjustmentWe had received a check from his insurance for his treatment,after entering in the payment we should have made an adjustment to his account, however the correct adjustment was not madeAfter Mr [redacted] received a bill he informed our office of the mistake we then went in and found our mistake and fixed itMr [redacted] still had a balance on his account due to the paperwork that he signed only being an estimate.Before having our patients sign their treatment plans, we ensure to cover all of the information and stress the fact that this is only an estimate pricingWith that being said,the insurance company could pay more,or they could possibly pay lessIn this situation,his insurance company paid lessAfter speaking with Mr [redacted] and his wife about the situation and informing him that he did sign the treatment plan with the estimated cost he seemed to understand fullyTwo days after our conversation, we have received the review.If there are any questions regarding this response,please feel free to contact meMy phone number is { [redacted] and email is [redacted] Sincerely, [redacted] Client AdministratorHeartland Dental

In regards to my complaint, I haven't seen this kind of billing discrepancy anywhere elseOn top it, I read this office review online, there are some other who had similar billing issue like over charging the customer than the asking price.By signing initial price quote agreement, they can't charge whatever they want, specially when someone has insurance otherwise what is the point of having insurance.Staff at office was threatening to pay amount right away or else they will inform collecting agencyThis is something you are unlawfully forcing me to pay unnecessary changesNot only that, at my last visit they also took some X-ray for all teeth which was irrelevant to the tooth being operated, that just too bill my insuranceNow what was that? I didn't ask for that service. something need to be done to stop this kind of practice

Revdex.com, Inc.Re: Complaint ID: [redacted]In regards to the [redacted] case, we take our patient's complaints and concerns very seriously. First off, we would like to apologize to Mr. [redacted] for the experience he described in the letter.  We pride ourselves on...

having a very high standard of care, and to our office that care includes all matters within our control.We believe that Mr. [redacted] is referring to the confusion on our end with an adjustment. We had received a check from his insurance for his treatment,after entering in the payment we should have made an adjustment to his account, however the correct adjustment was not made. After Mr. [redacted] received a bill he informed our office of the mistake we then went in and found our mistake and fixed it. Mr. [redacted] still had a balance on his account due to the paperwork that he signed only being an estimate.Before having our patients sign their treatment  plans, we ensure to cover all of the information and stress the fact that this is only an estimate pricing. With that being said,the insurance company could pay more,or they could possibly pay less. In this situation,his insurance company paid less. After speaking with Mr. [redacted] and his wife about the situation and informing him that he did sign the treatment plan with the estimated cost he seemed to understand fully. Two days after our conversation, we have received the review.If there are any questions regarding this response,please feel free to contact me. My phone number is {[redacted] and email is [redacted]Sincerely, [redacted]Client AdministratorHeartland Dental

Dear Revdex.com,We have handled this matter directly with the member and resolved all issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I look forward to confirmation that my contract is cancelled without further cost/financial penalties.
Sincerely,
[redacted]

From: [redacted]  Sent: Saturday, August 19, 2017 9:02 AM Subject: Complaint on Crunch Fitness, MeridianHello,My name is [redacted] “[redacted]” [redacted].  On July 31, 2017, I filed a complaint regarding a service/billing dispute against Crunch Fitness, Meridian, ID.  I am writing to...

advise that the issue has been satisfactorily resolved.  I tried several times to contact someone with no replies until I was able to get in contact with the district manager.  He returned my phone call after a couple of days and was able to cancel my contract and return the prora[redacted] portion of my prepaid dues.  The issue was resolved on August 16, 2017, when the charge was reversed on my cc.[redacted]@msn.com[redacted]

We apologize that the customer is under the impression that we knowingly knew the club was closing.The club official close date was June 15, over four months after the member joined. We originally purchased 7 clubs and silverstone had to close due to various factors related to the business (these...

negotitations were still in progress as of June 2); however we were unable to come to agreement with different vendors. As a convenience to affected members we upgraded all members paying $9.99 to multi club access at no cost. We did this so we could continue to service the existing members at our next closest club (just 3 miles away). We also started to upgrade that Black Eagle facility in order to service the members better.We will cancel the above members out of their contract at no costThank you Raymond S[redacted]District Manager(818)825-4581