Crunch Fitness, Rocklin

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThe company refunded me $305, which was not the full amount, it was about half and I am okay with thatThank you

Business states that they apologize for the delayThe refund request has been reviewed and approvedAs of this morning the refund was sent out for processing

Hello Per our conversation earlier today, I am emailing you in regards to the complaint # [redacted] in which was incorrectly filed against Crunch NorCal At the time of the customer's billing issues in which she is complaining about, her agreement and charges were through an external personal training company called [redacted] *** Thus, this complaint and any settlements would have to be completed through [redacted] *** Their customer service number is: ( [redacted] Please let me know if you need any other information.Thank you, -- [redacted] Operations

Business states that they will go ahead and refund the daycare service charges to the consumerUnfortunately, the credit card information was removed from the file upon cancellationBusiness will go ahead and send the refund in check form to the address provided on the complaintThe refund request to corporate will be sent out tomorrowPlease be patient as it may take 7-business days for check to be processed and delivered

Revdex.com:
I have
reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
However, why am I still being billed? This was received yesterday
Hi ***,
Oops!
You owe us moneyAccording to our records, you are currently past due on your Crunch membershipPlease see below for details
Total amount owed:
Call our billing
department at 1-800-928-8234, Monday -Friday 9AM to 10PM EST or Saturday
9AM to 2PM EST to update and make a payment
If you believe you’ve paid or have a discrepancy with the amount owed, please [email protected] or call the payment number above
Thank You!
Crunch Billing Department

Members billing date is always the 5th of the monthAt the time when she came in to cancel on August 7th, she was past due for the month of August due to insufficient funds when the charge was scheduled to go through on the 5th
When member came in to cancel on the 7th, notes state that
though member was unhappy with the customer service she received she accepted to pay past dues, at which time card was chargedCancellation was processed and her Credit Card information on file was deleted since she no longer owed anything, as stated on her cancellation form since she paid past due at time of cancellationThere are times that the bank does not post until a couple of days later since it goes through as credit and not debit, as this is the case, she wasn't charged anything additional after she paid her past dues from 8/

The member received his refund from the Credit Card companyThis membership has been cancelled and the member will no longer be billed

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The company refunded me $305, which was not the full amount, it was about half and I am okay with that. Thank you.

We have been trying to contact the member ([redacted]) to solve this issue and we are not getting any response.  We have called by phone and emailed her numerous times.  We will continue to try to contact her to resolve this issue.  
Thanks,
[redacted]...

[redacted]

To whom it may concern, After review of Mr. [redacted] membership it appears he joined Crunch Fitness online for the Sacramento Crunch location on 5/10/2015. At that time he had an option to read the membership agreement details or by pass and continue the enrollment process. The membership agreement...

clearly states there are only two options for cancellation. 1. Cancel in the club where he would sign a cancellation form and received a receipt and 2. He could also send a letter of cancellation to the club of enrollment and it would be processed when received. If an individual joins online then on their first visit to the club they receive a membership scan card, all club rules and cancellation policy would have been discussed. Therefore, Mr. [redacted] would have known exactly how to terminate his membership with Crunch Fitness. In addition, there and no notes in the member’s file of any contact or attempts to cancel. Crunch Fitness has only charged the member for monthly dues owed on an active membership. There has been no additional “initiation fee” charged. However, there was an Annual Maintenance Fee (AMF) of $39 charge on 9/1/2015 which was part of his original membership agreement. Crunch Fitness has now terminated his membership agreement as 1/1/2016 with no addition charges access. Since the membership was not canceled according to his agreement with Crunch Fitness there does not appear to be any reason to refund any charges that were access. However, there is at present a balance of $29.90 that Crunch Fitness has credit off Mr. [redacted]’s account, no additional balance remains and his account has been removed from collections. Thank you, Crunch Fitness Management

Business states that they apologize for the delay. The refund request has been reviewed and approved. As of this morning the refund was sent out for processing.

HelloPer our conversation earlier today, I am emailing you in regards to the complaint #[redacted] in which was incorrectly filed against Crunch NorCal.  At the time of the customer's billing issues in which she is complaining about, her agreement and charges were through an external personal...

training company called [redacted].  Thus, this complaint and any settlements would have to be completed through [redacted].  Their customer service number is: ([redacted].  Please let me know if you need any other information.Thank you,--[redacted]Operations

Business states that they will go ahead and refund the daycare service charges to the consumer. Unfortunately, the credit card information was removed from the file upon cancellation. Business will go ahead and send the refund in check form to the address provided on the complaint. The refund...

request to corporate will be sent out tomorrow. Please be patient as it may take 7-10 business days for check to be processed and delivered.

Hello
Per our conversation earlier today, I am emailing you in regards to the complaint #[redacted] in which was incorrectly...

filed against Crunch NorCal.  At the time of the customer's billing issues in which she is complaining about, her agreement and charges were through an external personal training company called [redacted].  Thus, this complaint and any settlements would have to be completed through [redacted].  Their customer service number is: ([redacted].  Please let me know if you need any other information.Thank you,
--
[redacted]
Operations

To whom it may concern,
Helvetica, sans-serif;">After review of Mr. [redacted] membership it appears he joined Crunch Fitness online for the Sacramento Crunch location on 5/10/2015. At that time he had an option to read the membership agreement details or by pass and continue the enrollment process. The membership agreement clearly states there are only two options for cancellation. 1. Cancel in the club where he would sign a cancellation form and received a receipt and 2. He could also send a letter of cancellation to the club of enrollment and it would be processed when received. If an individual joins online then on their first visit to the club they receive a membership scan card, all club rules and cancellation policy would have been discussed. Therefore, Mr. [redacted] would have known exactly how to terminate his membership with Crunch Fitness. In addition, there and no notes in the member’s file of any contact or attempts to cancel. Crunch Fitness has only charged the member for monthly dues owed on an active membership. There has been no additional “initiation fee” charged. However, there was an Annual Maintenance Fee (AMF) of $39 charge on 9/1/2015 which was part of his original membership agreement. Crunch Fitness has now terminated his membership agreement as 1/1/2016 with no addition charges access. Since the membership was not canceled according to his agreement with Crunch Fitness there does not appear to be any reason to refund any charges that were access. However, there is at present a balance of $29.90 that Crunch Fitness has credit off Mr. [redacted]’s account, no additional balance remains and his account has been removed from collections. Thank you, Crunch Fitness Management

Review: A few years back I got a month to month lease with crunch. I have moved on to a different gym do to poor service. I called to cancle service and they told me I need to come in to cancle. That's unreasonable, I won't be bullied into keeping my membership with threats of collections or early termination charges. They are attempting to collect on the months since I moved on to a different gym. Month to month is a new lease every month if I don't renew I have no contract. They harass me 2 and even 3 times a day, after I have told them I no longer use there gym. There trying to get money from past members with threats of collections and that's bad buisness. Thanks,[redacted]Desired Settlement: Stop the phone calls and threats.

Review: They are auto billing me for a membershipt that I CANNOT use. My account was "frozen" and not being used from September to January. It "Thawed" in Jan and they billed me. I have a new ATM card therefore no payment was made. They sent me to collections and charged me a late fee. I contacted them when I began receiving harrassing phonce calls multiple times a day. They said they would send me something in the mail because I was unable to come and cancel the membership. But, because these fees are "late" I am unable to access this gym or any of the services that this membership allows for. I asked then why am I paying it??? So I am being billed and harrassed for days and days of services that I am in fact inelgible to use??? IF I pay them now for the last 3 weeks I was still not allowed to use the club for those days and they refuse to stop auto billing unless I come in which I am unable to do.Desired Settlement: I want the $25 they are charging me for the $20 membership for services I am unable to use refunded. I would like a number to call for their corporate headquarters which they refused to provide.

Business

Response:

We have been trying to contact the member ([redacted]) to solve this issue and we are not getting any response. We have called by phone and emailed her numerous times. We will continue to try to contact her to resolve this issue.

Thanks,

Review: Greetings, My complaint type falls under a few categories which would be:- Advertising Issues- Billing and Collections Issue- Customer Service Issues- Sales Issues

I will start in a chronological order. During January and February (this year), I tagged along with a friend to go to Crunch. They asked for my email and my number (which I regret giving them till this day) and then they started a relentless streak of SMS advertising that spanned two months with a "special deal" here and there. Texting "STOP" back several times didn't do anything to stop it. On March 31, I decided to take them up on the "special deal", I went into crunch to sign up and they had the nerve to ask me to prove I had the text message, which only discounted a very small amount. Luckily, I had lost my CC and paid in cash (I was supposed to give them my CC number when I received it in the mail, of course I knew this was a tactic to pull money out of my account every month regardless of how many times I show up, I knew better). I went there for less than 5 days during the 30 days. Ever since April ended they have been texting me about a "balance" I owe. I ignored the messages and texted back "STOP" assuming it would stop. This nightmare has been going on for two months now on a weekly basis, up to four times a week. I've texted them to stop at least 15 times no exaggeration. I eventually got fed up and called them. They told me I need to come in to "sign" a cancellation form. I told them to to stop contacting me. I am not interested in their services and I will NEVER go there again. I believe because of the shear amount of text messages I received despite requesting several times to "STOP" that this constitutes harassment at it's finest. Simply put, I asked them over 15 times to stop texting me (I have proof). I just don't want to deal with them for the rest of my life. How long will they continue this non-sense, I even told them I would press charges if they continue. Still, they continue. Thank you

Product_Or_Service: Base Membership

Order_Number: XXXXXXX

Account_Number: NXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like a FULL refund to be MAILED to my residence since I barely visited. And to make up for this constant harassment. I also request they remove ALL my contact info from their mailing or texting list (I've made this request over ten times, but I hope this one get across). It seems they also gave my number to a third party without my consent which has been ruthlessly harassing me since January they are called "La Salsa Promo Alerts - www.textmunication.com".

Business

Response:

Business' Initial Response

We will gladly stop the texting to [redacted], but we need him to either mail us a cancellation notice or come to the club to fill out a cancellation form. He will also have to make his missed monthly payment of $9.95 and we will waive the late fee of $5.00. His balance is $14.95 and we will accept $9.95 to close his account. We will no longer send and Membership Special Texts or late fee texts but if this is not paid within 30 days, we will have to send it to collections.

Review: I am emailing in regards to a refund I should be receiving and still have not been notified about what is actually happening,. There were funds taken out of my account when I specifically canceled back on 7/31/15 to discontinue my account and noticed a payment of $141 was withdrawn. I was told that this matter would be taken care of by the manager at the time of the request. Since that original cancellation request the management changed and that is the reason they are giving me why it was not cancelled. I called and requested in person to cancel my account with Crunch Fitness, but was being told the Personal Training is through another company operating out of their gym that they do not have control over and have different systems from which they work. So, they are saying because of this they can not do anything for me but cancel my gym membership which I cancelled as well. I spoke to several different employees with this company and no one ever took the intiative to help with this matter and they continued to deduct the Personal Trainer Fees from my account. 2 more payments of $144 on 9/26/15 and another $161 on 10/8/15, which I did not authorize and my agreement for the Personal Trainer was $140/mo, so they just took whatever amounts they wanted and never contacted me. Not only were they negligent in cancelling my account but they also took more than the original agreed amount. I have called numerous times, emailed numerous managers as well as the corporate office which is in North Carolina and still no contact from anyone as of today 10/15/2015. I have an email to show the manager knew of the incident and stated it was suppose to be cancelled and they did not follow through with my request. I will never do business with this company again because not only are they dishonest but they obviously do not have concern for the customer only want to take your money.Desired Settlement: I want all my money refunded back, the $141 from 7/31/15, the $144 on 9/26/15 and the $161 on 10/8/15, because I did not benefit from their services. The trainer I had quit and I was not contacted through the Personal Training Company or Crunch Fitness that any changes had been made or to try and assign me to a new Peronal Trainer. I may have had 5 sessions total in the month of July but nothing after because of their change in management. This company has no intentions on refunding my money

Business

Response:

HelloPer our conversation earlier today, I am emailing you in regards to the complaint #[redacted] in which was incorrectly filed against Crunch NorCal. At the time of the customer's billing issues in which she is complaining about, her agreement and charges were through an external personal training company called [redacted]. Thus, this complaint and any settlements would have to be completed through [redacted]. Their customer service number is: ([redacted]. Please let me know if you need any other information.Thank you,--[redacted]Operations