Crunch Fitness - Waterdown Reviews (%countItem)
Crunch Fitness - Waterdown Rating
Address: 50 Horseshoe Crescent, Waterdown, Ontario, Canada, L8B 0Y2
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I visited this location to sign up for the gym, and personal training. I indicated to the counter girl (didn't get her name), that I dislike contracts and would like to sign up month to month, despite it being slightly more expensive.
Upon wanting to discuss personal training, ***, the manager came over. I asked *** what my options were for personal training, and was advised that there is only a 6 month, or 12 month contract and he went over the pricing ($50 for 30 mins, $55 for 60 mins). I asked *** if that was my only option for personal training, and he said yes.
I have since discovered from friends at other locations (and confirmed myself with phone calls) that personal training can be done off contract at a higher price, or blocks or personal training sessions can be purchased in advance, so that a contract does not have to be signed.
I have asked ***, the manager of Crunch Waterdown to assist, and was told he couldn't do anything, but that he only 'vaguely' remembered our conversation 2 months ago when I signed up. I advised that I remembered vividly because of my strong distaste for contracts.
*** gave me his 'managers' email address (I think he's the franchise owner?), however ***, ***'s manager, has not gotten back to me, which tells me they do not really care for their customers.
I would like to be released from this contract based on the fact that I entered into it by being deceived by the company (*** specifically told me on the phone that they are under no obligation to be honest and upfront with their customers regarding contracts). I signed this contract under the impression that it was my ONLY personal training option, and that is a flat out ***. I would have been happy paying a higher rate, without entering in to a contract.
I would like to be released from this contract. I do not want a refund, I simply do not want the company withdrawing monthly payments from me any longer due to their deceit.
Hello Valued Member,
Thank you for taking the time to reach out to us! We value your concerns and want to assist you as quickly as possible!
Please allow us some time to review your submission with our team. We will be in touch within the outlined time frame.
Thank you for your patience.
I have had issues with this company in the past in regards to payment/contracts/cancellation.
I have emailed the company back in April (I'm aware things were closed mostly at this point due to COVID, however every other company I had reached out to during closures was able, at some point, to at least respond to an email), requesting to cancel my membership, as I moved out of the province at the end of April. I understand I am required to give 60 days notice to cancel a membership, however they are telling me I have to go in to the club in person to cancel, regardless of the fact that I currently live on the other side of the country. As I have been attempting to cancel since April (two months time, in addition to the required 60 day notice) I would simply like 110% confirmation that no further payments will be withdrawn from my bank account.
I have already put a stop payment through my banking institution for the next payment that they will attempt to take from me.
I simply would like a confirmation that no additional charges will be deducted from my bank account, in writing, and a confirmation of my cancellation.
Hello,
Thank you for taking the time to reach out to us. We are sorry to hear that you have had a negative experience with this location.
We have reviewed the account and can confirm that all billing has been cancelled. No further charges will be billed. This includes the Annual fee.
If there are any further concerns with your account please feel free to contact us.
We wish you all the best.
I am a member of the Crunch Waterdown location, which is where this all started. The Waterdown location was not an option for the businesses here, so I chose the Hamilton location that I believe to be the main one.
My complaint has wound up to be a long drawn out story. It first started with a simple request to cancel my personal training sessions as I have recently started a new job that has me working various hours and various days every week. This makes it very hard to commit to the same time once a week to meet with a personal trainer (or anyone, for that matter). It is hard for me to get in to the gym period with this new job and around my familiy's busy schedule outside of work. So, I asked that I cancel my personal training sessions. I spoke to *** on the phone. He said right off the bat that the sessions could not be cancelled; I was locked in; and that it clearly states this in my contract, which I received by email. I knew there were a certain number but I did not know that I could not cancel. Our telephone conversation grew to be a yelling match because he would not try and help me in any way. He told me that I could continue paying for the sessions and that he would work with me to schedule time to go in...the sessions would not "expire". So, let your customer pay for something that they aren't using. He also told me "that I was not budging and not being very helpful." Well, he wasn't being very accommodating as the Manager of Personal Trainers, and tryin to make his customer happy. He wasn't working with me. He got me so angry *** that I hung up on him.
I emailed Crunch the following day through the website to explain what happened and I have yet to hear back.
I then spoke to *** the General Manager of the Waterdown location. I explained what happened, he understood and said that he would speak to *** (I think she is the District Manager) and see what could be done. A week passed and I hadn't heard from ***. The next time I was in the gym I asked if *** was there, he was not. The girls at the front desk took my name and number and said that he should be in in the next couple of days and they would give him the message. In the same visit, ***, who is part of upper management at the head office was at the location and she approached me as the girls that took my message told her about it. I explained everything to *** and SHE said she would be seeing *** the next day at a meeting and she would definitely get back to me. I have yet to hear from ***. A week passed again, and last week, on Nov. 13th (I think) I sent an email to ***, the OWNER of the Crunch Fitness locations in the area. I said in my email that if I didn't hear from him within 24 hrs I would contact the Revdex.com. AND here we are. At this point...it is all about the absolute disregard to my concern and situation. *** agreed with me that there should be a buy out for cancelling. I told *** that I was willing to pay 30 days penalty. At this point I have paid more and haven't heard from ANYONE. My husband and I are both members and overall like the gym. *** The gym isn't even completely finished and they have members that are paying for things that are not completed. ***
I also want to point out that all of the employees on the floor in the gym are excellent. They are always smiling and helpful.
I would like a full refund of ALL my Personal Training payments.
Upon review of the account it has been determined that the member is not currently eligible for cancellation of their Personal Training Agreement. A Crunch Fitness Representative will be reaching out to the member to schedule a meeting in an attempt to resolve the concern. Once a resolution has been confirmed we will update the file.
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the fact that I have finally heard fro
Crunch. I am meeting with the Head of Oersonal Trainers this evening, ***
However, when he contacted me he stated again that there was no option for a refund.
I printed a copy of the PT Agreement. And although I did not read this when I received the email, it is incorrect. When I signed up for the Personal Training sessions I signed up for 30 minutes session, once a week for 3 months. Which is written on this agreement but it ALSO SAYS for 12 months. Which I DID NOT sign up for.
When I signed up for these sessions, Crunch does not have the patrons sign an actual paper, you sign electronically. Meaning you use a stylus pen and sign a small screen attached to a pin pad. If I would have signed an actual piece of paper I would have commented right away.
Also, it is clearly stated on the agreement that "under the Consumer Protection ACT, 2002" that I, the consumer, have rights to cancel this agreement. That I must give notice of cancellation to the supplier... and that if I do "cancel this agreement, the supplier has 15 days to refund any payment You have made and return to you all goods delivered...."
So, why the argument and refusal to refund me any money that has been debited to my credit card?
I look forward to meeting with *** and clarifying this situation. As clearly Crunch is in the wrong by not providing the proper costumer service that I, the customer, deserve.