Crunch Fitness Windsor

I joined the gym sept. 2017 and I am relocating to *** in July 2018. I went to my gym and spoke to a manager about moving at the end of june and stating I need to cancel my account . The manager gave the permission to the front desk clerk to let me cancel my account with no problems or no cancellation fee. I signed their contract and was told the my cancellation was complete January 9 2018 and that in June 15 2018 was my last payment. I just received an email from head office stating that I cannot cancel until September 2018 or I have to pay a cancellation fee. I am disgusted because I spoke to the head office *** and she said that I never spoke to a manager at my gym and that the information I had was incorrect and that I have to pay regardless of what I think happened. I stated that I was assured by my gyms manager and front desk clerk that this manner was handled . She then stated she talked to a manger and they said they never spoke to me . I am furious ***. I am now going today jan. 19 2018 cancel my account because I did not deserve to be mistreated and lied to ***. I signed a cancellation form and was told at my gym the matter was finished and head office says the contract I signed was not a contract and that it was just a form to be sent to head office to be determined. I was not told this at my gym that the document I signed was to be sent to head office. I was told by a manager and front desk clerk that my last payment was in June 2018. I feel they went back on their word and gave me a second story after the matter was handled
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I was promised the sauna would be repaired shortly after signing contract, which was the only reason I signed. It is still unfixed over a year later!
They used false information and promises to get contracts signed and had no intention in following through. Now, after trying to cancel and I cannot. It's unfair that I signed up based on the sauna and now they keep taking money at varying amounts!

changed ownership/name to Crunch Fitness without notifying me and were still able to withdrawal the monthly fees from my bank account under new name (without having me consent) When I contacted them via phone once I noticed the withdrawal were under a different name and wanted to know what has taken place. I was informed that all contracts transferred over and that I still needed to come in person to cancel the contract and still provide them 60 days notice to terminate prior to the expiry of the original contract with *** . Upon arrival to cancel the contract as it was up I was told I still needed to give them 60 days notice prior the contract being up therefore they are going to bill me for 2 more months. Managed changed that to one extra month of billing via telephone call between manager and employee. Previous employee left *** and took the clients email addresses with them. The change in either ownership/name failed to uphold their end of the contracts by changing hours of operation as well as failure to notify me via print or email that contract was about to expire. I am unsure as to whom I should file the complaint against - thus filing against both.