Crunch Gym

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I accept the offer, but will wait until the check is received and no further billings occur before closing the file Regards, [redacted]

Manager from business left a voicemail with Revdex.com indicating to send the following message to the consumer on their behalf that, "I closed down his account, as effective now none of my financial companies or representatives will be contacting him, so he is fine, unfortunately I cannot contact him to let him know that his account has been closed down due to the requirements in his letter, he does not owe our company anything any further, it's cancelled and closed downAs of now his case should be closed, and there was no request for a refund so it was cancelled"

Hi, In regards to *** ***, upon signing up at our facility, it is mandatory that new members on a monthly membership provide a checking account for our monthly duesWhen signing up, *** didn't have that info with her and as a favor for her, so she could sign up with the deal we
had at the time, we gave her a account to complete her registrationWe asked her to call later that night with her account info or to bring it in so that she wouldn't be charged a late fee since the dues wouldn't be able to come out of that accountWe followed up with her multiple times within the first month to obtain that info so she wouldn't get a late feeWe never heard back from hershe was only charged one late fee for her first month since her payment was unable to go throughWe called her multiple times after trying to let her know her account went past dueNo more late fees were given but her monthly dues kept going as well as our maintenance fee that comes up two months after signing up and occurs annually there afterWe're very thorough with explaining those fees so complications like this don't occur and we give a new membership checklist that includes everything from late fees, to annual fees, to small rules here and there as well as hours of operation so there's no confusion in the futureI'm sorry she was treated in a condescending manner but I'm sure that was never the intention nor was it for her to be given a late feeI'm very sorry for the confusionWe did try to resolve the issue by crediting her for the 15$ late fee and giving her three months free that would retail to to make up for everything

Business contacted Revdex.com and left a message stating"account was closed notified the number processing a refund for $15."

Revdex.com spoke with consumer on 3-8-and consumer indicated that the business did send check and stopped withdrawing and has been resolved

Final Consumer Response /* (2000, 8, 2015/08/10) */
I have since heard from the company and I am pleased to report they have addressed the matter and taken great concern with my issues
Sincerely,
Ms. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an...

agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi,    In regards to [redacted] we already contacted the member and forward a refund to her account. she pulled her reviews and she told us she pulled the complaint with the Revdex.com.   You can give her a call to confirm.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Have already contacted the member, the account has been closed down, and he owes nothing at all.

Manager from business left a voicemail with Revdex.com indicating to send the following message to the consumer on their behalf that, "I closed down his account, as effective now none of my financial companies or representatives will be contacting him, so he is fine, unfortunately I cannot contact him to...

let him know that his account has been closed down due to the requirements in his letter, he does not owe our company anything any further, it's cancelled and closed down. As of now his case should be closed, and there was no request for a refund so it was cancelled"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I...

accept the offer, but will wait until the check is received and no further billings occur before closing the file.
Regards,
[redacted]