Crunch UFC Gym

Initial Business Response / [redacted] (1000, 16, 2016/06/29) */ We have attempted to contact this member several times and have not received any responseIn order to clear this complaint we are issuing a full refund as of November 1st.(this was the day of his first complaintPlease contact me if you have any further questions Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) If this refund is inclusive of my last personal training session, as well as ufc membership also, as these issues occurred with both sides, I will accept it with the contract cancelation as a fair and final resolution to this issue Final Consumer Response / [redacted] (3000, 28, 2016/07/13) */ I have not yet received it, I was told it mailed out on FridayAlso it is not a complete refund, as they somehow misplaced records of my contract which began in August, not October ,and would require an additional refund Final Business Response / [redacted] (4000, 34, 2016/07/20) */ His membership terminated without penalty and without having to owe any money as requested

Hello, We have recently received a complaint through Revdex.com regarding [redacted] Acctnumber [redacted] Member was completely cancelled out and refunded $She had no documentation for her previous attempts to cancelOriginal Cancellation was made 07/12/Unfortunately she was billed August monthly before cancellation was fully processedTherefore resulting in a full refund of August paymentMember was notified and/ or contacted regarding her refund via emailFor any further questions and/or documentation needed please feel free to contact me Thank you, “Every job is a self-portrait of the person who did it Autograph your work with EXCELLENCE” – Vince Lombardi General Manager - [redacted] Crunch Fitness | Rancho Cucamonga EFoothill Blvd Rancho Cucamonga, CA Phone: ###-###-#### Email: [email protected]

Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@crunchranchocucamonga.com
We have a signed contract with this member I will send to the Revdex.com today

Initial Business Response /* (1000, 5, 2015/06/30) */
Despite having the ***'s signatures on a legal document we issued a full refund of to resolve this matter

The club is refunding both [redacted] and his wife [redacted] the annual fee, a manager spoke personally to [redacted] about refunding both; attached is the refund forms. Please give 7-12 business days for the refund to reflect. Thank you (Consumer Refunds)

Initial Business Response /* (1000, 5, 2015/09/28) */
This member signed a agreement for all charges. We waived his enrollment fee of 49.00 and gave his first month for only 1.00. We cancelled his membership when he asked. please inform he can contact me and I will be happy to go over his signed...

agreement with him.

Initial Business Response /* (1000, 16, 2016/06/29) */
We have attempted to contact this member several times and have not received any response. In order to clear this complaint we are issuing a full refund as of November 1st.(this was the day of his first complaint. Please contact me if you...

have any further questions.
Initial Consumer Rebuttal /* (2000, 18, 2016/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If this refund is inclusive of my last personal training session, as well as ufc membership also, as these issues occurred with both sides, I will accept it with the contract cancelation as a fair and final resolution to this issue.
Final Consumer Response /* (3000, 28, 2016/07/13) */
I have not yet received it, I was told it mailed out on Friday. Also it is not a complete refund, as they somehow misplaced records of my contract which began in August, not October ,and would require an additional refund
Final Business Response /* (4000, 34, 2016/07/20) */
His membership terminated without penalty and without having to owe any money as requested.

Hello,   We have recently received a complaint through Revdex.com regarding [redacted] Acct. number 9[redacted]. Member was completely cancelled out and refunded $24.95. She had no documentation for her previous attempts to cancel. Original Cancellation was made 07/12/17. Unfortunately she was...

billed August monthly before cancellation was fully processed. Therefore resulting in a full refund of August payment. Member was notified and/ or contacted regarding her refund via email. For any further questions and/or documentation needed please feel free to contact me.       Thank you,   “Every job is a self-portrait of the person who did it… Autograph your work with EXCELLENCE” – Vince Lombardi General Manager - [redacted] Crunch Fitness | Rancho Cucamonga 12739 E. Foothill Blvd Rancho Cucamonga, CA 91739 Phone: ###-###-#### Email: [email protected]