RE: Your File No [redacted] Dear Ms [redacted] :I regret the delay in responding to the complaint filed by the patient assigned ID [redacted] We carefully reviewed the concern raised about charges for an August 13, visit to our office I note that this patient did correspond with our clinic alleging dissatisfaction about treatment received by a subsequent physician our clinic referred the patient to for Mohs surgery That complaint does not appear in the one the patient filed with the Revdex.com.Our records show that during the patient's treatment, the patient was properly examined and diagnosed After carefully examining the patient with special attention to the locations the patient identified, DrCrutchfield asked the patient whether the patient had any additional questions or concerns, and the patient indicated that the patient did notWith respect to the physician from whom the patient received subsequent care, DrCrutchfield does not find the complaint credible DrCrutchfield considers the physician to be one of the most professional, experienced Mohs experts in the country DrCrutchfield intends to continue to refer patients to that physician any time he determines Mohs surgery is appropriate.After review of the billed amounts, the charges were accurate for the services the patient received No refund or adjustment to the bill is appropriate We always appreciate a patient's time and attention in raising a matter with us and we use all feedback as an opportunity to review our operations and make improvements where necessary DrCrutchfield and Crutchfield Dermatology appreciate the trust our patients place in our clinicVery truly yours,Darrin M***General Manager***original document attached
RE: Your File No [redacted] Dear Ms [redacted] :I regret the delay in responding to the complaint filed by the patient assigned ID [redacted] We carefully reviewed the concern raised about charges for an August 13, visit to our office I note that this patient did correspond with our clinic alleging dissatisfaction about treatment received by a subsequent physician our clinic referred the patient to for Mohs surgery That complaint does not appear in the one the patient filed with the Revdex.com.Our records show that during the patient's treatment, the patient was properly examined and diagnosed After carefully examining the patient with special attention to the locations the patient identified, DrCrutchfield asked the patient whether the patient had any additional questions or concerns, and the patient indicated that the patient did notWith respect to the physician from whom the patient received subsequent care, DrCrutchfield does not find the complaint credible DrCrutchfield considers the physician to be one of the most professional, experienced Mohs experts in the country DrCrutchfield intends to continue to refer patients to that physician any time he determines Mohs surgery is appropriate.After review of the billed amounts, the charges were accurate for the services the patient received No refund or adjustment to the bill is appropriate We always appreciate a patient's time and attention in raising a matter with us and we use all feedback as an opportunity to review our operations and make improvements where necessary DrCrutchfield and Crutchfield Dermatology appreciate the trust our patients place in our clinicVery truly yours,Darrin M***General Manager***original document attached