Cruz Hardwood Installation

[redacted] Complaint ID#: [redacted] Tuesday, June 16, Dear [redacted] I am writing you in regards to Complaint ID # [redacted] I am sorry to hear about your experience and that you are not happy with your productsWe value our customers and stand behind all of our productsWe specialize in wholesale and also manage our online storeWe are a wholesale company that supplies to independent retailersThey are their own smaller independent companies If you could send us your receipt we can try and find out which company you did purchase these items fromFrom there we can try to reach out to them and see what steps can be takenEach owner has their own return and exchange policyI am not sure what location you made your purchase atOur policy is clearly listed on our websiteI have also included a copy for your use as wellDid you ever contact us or the company that you purchased your items at before now? And if so, who did you speak to? We do not train our customers to treat people that way and we care about our reputation as well as the patronsPlease reply at your earliest convenience and send your receipt via email or fax it to the number belowI hope that this is helpful and that you have great day! Sincerely,Jessica SCustomer Service Manager Main Toll Free 1-877-847-9588Fax [redacted]

Dear *** ***, I am writing you in regards to Complaint ID # ***I am sorry to hear about your experience and that you are not happy with your productsWe value our customers and stand behind all
of our productsHowever, you made your purchase at an independently owned and operated location in a mallHere, where you have contacted, is a wholesale warehouse and also the online storeWe are a wholesale company that supplies to independent retailersThe stores are their own smaller independent companiesIf you could send us a copy of your receipt, we can try and find out which company you did purchase these items fromFrom there we can try to reach out to them and see what steps can be taken or give you the owners information to contact directlyEach owner has their own return and exchange policyOur policy is clearly listed on our website, but that would only apply for products purchased off of our websiteDid you ever contact the manager at the location that you made your purchase at? Or did you just speak to a sales associate? Another route you can take is to contact the mall leasing office, at the mall that you made your purchase at, and they can get you in touch with the owner or manager at that locationYou can fax in your receipt at 713)784-or you can email it in to [email protected] Please reply at your earliest convenience and send your receipt via email or fax if you need further assistance from meI hope that this is helpful and that you have great day! Jessica S. Bella Terra Cosmetics

*** ** ***
"letter-spacing:.05pt">*** *** ***
*** *** *** ***
***
***
Complaint
ID#: ***
Monday,
May 11,
Dear
***,
I am writing you in regards to
Complaint ID # ***I am sorry to hear about your experience and that you
are not happy with your productsWe value our customers and stand behind all
of our productsI am sorry about the inappropriate questions that you were
askedThat is not something that we are ok with as a brand
We are a wholesale company that
supplies to independent retailersThe stores are their own smaller independent
companiesIf you could send us your receipt we can try and find out which
company you did purchase these items fromFrom there we can try to reach out
to them and see what steps can be takenEach owner has their own return and
exchange policyOur policy is clearly listed on our websiteI have also
included a copy for your use as wellDid you ever contact the manager at the location
that you made your purchase at? Regarding the
pricing, is it possible that he discounted all four items and could not make the
total $on an item? It sounds like that could be a possibilityI am not
quite sure, as I do not know that companies computer systemIf you could send
over a copy of your receipt to ***
I can try to look further into this and see about finding out who owns the
company that you made your purchase atPlease reply at your earliest
convenience and send your receipt via email or fax to *** ***I hope
that this is helpful and that you have great day!Jessica S.Customer Service Manager

[redacted]
Complaint
ID#: [redacted]
"letter-spacing:.05pt">
Tuesday, June 16,
Dear [redacted]
I am writing you in regards to
Complaint ID # [redacted]I am sorry to hear about your experience and that you
are not happy with your productsWe value our customers and stand behind all
of our productsWe specialize in wholesale and also manage our online store. We are a wholesale company that
supplies to independent retailersThey are their own smaller independent companies
If you could send us your receipt we can try and find out which company you did
purchase these items fromFrom there we can try to reach out to them and see
what steps can be takenEach owner has their own return and exchange policyI am not sure what location you made your purchase atOur policy is clearly listed on our websiteI have also included a copy for
your use as wellDid you ever contact us or the company that you purchased
your items at before now? And if so, who did you speak to? We do not train our customers to treat people that way and we care about our reputation as well as the patrons. Please reply at your earliest convenience and send your
receipt via email or fax it to the number belowI hope that this is helpful and
that you have great day! Sincerely,Jessica S. Customer Service Manager Main
Toll
Free 1-877-847-9588Fax
713.784.4295 [redacted]