Cruz's Appliance's

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ We regret this terrible inconvienience, as a valued customer we explained that our warranty was repair only and that we were a little busy, but we would go out to fix said applianceCustomer agreed, then another person calls us demanding her money back, insulting and telling us she has paíd for fridge and not the man on the receiptAfter severa attempts to convince woman that we Would go out to fix refrigerator, we finally go out to their home and find they al ready had another refrigerator he proceeded to Check and fix refrigerator with the exception of one part that he Would go findThis woman calls us yelling when are we going to fix fridge and we said we Would go and insults our technicianWe are more than happy to repair refrigerator and regret not being able to return money, as our warranty (signed by customer on receipt) states no money backWe we understand customer is upset but insulting and offending will not resolve anything Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) When the Tech arrived to repair the Refrigerator which landed on a Saturday he said he needs to get the part and he'll be back on the following MondayHe hasnt been back ever sinceIts been like a week and a halfIve been really patientThe yelling part I agree happened but the offending and insults I disagreeCostomers should be upset if they buy a non working refridgeratorIts leaking water all over my floor as im typing thisThe other fridge that they seen at my house is garbage and thats why I bought this one from Cruz appliances (which I regret) Final Business Response / [redacted] (4000, 9, 2015/12/10) */ We would not make up stories about offensive racist remarksThe reason we hadnt gone out there anymoreWe spoke to the gentle man and he agreed for us to go outWe gladly resolved the matterAgain thank you for your patience and service Final Consumer Response / [redacted] (2000, 11, 2015/12/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We are very sorry for your experienceWe tried honoring our warranty during your daysAlthough your warranty is up we can still service your fridge at no cost of labor and discount on any needed part...please contact us for arrangementThank you