Cruz's Roofing & Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Cruz Roofing returned the deposit on May 18th (not "weeks ago" as [redacted] Cruz alleges in his response) I spoke with two other roofers on May 15th who indicated that Cruz should have had my roof done weeks ago, and they urged me to go after him by filing complaints and even calling the police (Cruz received half down for the work in early September 2017) I have all the emails documenting the various promises he made to get to the roof or to finally return the check--you name it, he promised it But there was no action.So while I have finally received the deposit back (months after it was given to Cruz), I am not happy with his assertions [redacted] Cruz has a unique sense of the truth, and of how to run a business But technically the complaint is resolved, because he finally returned my money.Other roofing companies in the Madison area are behind by about days [redacted] Cruz was behind by months I rest my case.The real problem with this entire episode is that I obtained a City of Madison Home Improvement Loan to do various projects on my house All the other contractors complied in a timely fashion The terms of the loan required that the work be completed no later than April of 2018--a fact that we made [redacted] Cruz aware of The City of Madison needed to complete the terms of my loan months ago because they hold funds from HUD, and the federal gov't needed to wrap up the loans made in None of this mattered to Cruz[redacted] Cruz paid back my advance on the roof when the City of Madison threatened to take the case to the City Attorneys' Office Otherwise I'm not sure I would ever have seen the money [redacted] I thank the Revdex.com for its assistance[redacted] ***

Cruz’s roofing sent Payment or refund back weeks agoAll payments have been refunded to the customerThis customer waited till the end of year to try and get her roof doneKnowing that going into winter and with spring rains you have to wait for weather to cooperateSo in this case
Cruz’s roofing returned all funds back to herAlso she still wanted us to do the workInstead of trying to deal with herThanks

Payment was sent back in full paid weeks ago paid in fullCase closed Cruz’s roofing isn’t going to keep up with dealing with this we can’t change the weatherFor the other roofers sale guys will tell you anything you want to hearCall the police no crime has been committedHer last email states I still would like you to do the roof if we could do it ASAPBut to late we had sent the money back alreadyAll money has been refundedMatter has been closed by Cruz’s roofingThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Cruz Roofing returned the deposit on May 18th (not "weeks ago" as *** Cruz alleges in his response). I spoke with two other roofers on May 15th who indicated that Cruz should have had my roof done weeks ago, and they urged me to go after him by filing complaints and even calling the police (Cruz received half down for the work in early September 2017). I have all the emails documenting the various promises he made to get to the roof or to finally return the check--you name it, he promised it. But there was no action.So while I have finally received the deposit back (months after it was given to Cruz), I am not happy with his assertions. *** Cruz has a unique sense of the truth, and of how to run a business. But technically the complaint is resolved, because he finally returned my money.Other roofing companies in the Madison area are behind by about days. *** Cruz was behind by months. I rest my case.The real problem with this entire episode is that I obtained a City of Madison Home Improvement Loan to do various projects on my house. All the other contractors complied in a timely fashion. The terms of the loan required that the work be completed no later than April of 2018--a fact that we made *** Cruz aware of. The City of Madison needed to complete the terms of my loan months ago because they hold funds from HUD, and the federal gov't needed to wrap up the loans made in 2017. None of this mattered to Cruz.*** Cruz paid back my advance on the roof when the City of Madison threatened to take the case to the City Attorneys' Office. Otherwise I'm not sure I would ever have seen the money. * *** *** ** *** ** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** ** *** ** *** ***
I thank the Revdex.com for its assistance.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***